Ideal Uniform Store

To whom it may concern,We apologize to [redacted] for the inconvenience she enduredUnfortunately, we sell customized school uniforms therefore if a customer does not order before July [redacted] we do not guarantee that they will get there uniform before school startsWe inform all of our customers in advance so that they are well awareWe do carry a great stock for the uniforms that *** [redacted] needs however, during the months of August and September stock becomes limited very quicklyWhen items are on back-order the customer is given the option to ship partials so that the student is in uniform before they start school however, if it is not requested by the customer we ship the order out when it is completeAlso, we do not charge cards once the order has been placed because many people call and cancel once they receive email confirmation that the order is back-ordered When we are ready to ship the order we charge it in fullUnfortunately, her card did decline in October which further delayed her orderWe are truly sorry that [redacted] package was delayed and have resolved the situation by shipping out her entire order which we confirmed that she received by ***We will continue to try to contact her via phone but so far have not had any luckThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] /> Blue blazer I ordered was delivered to me today! Blazer is still too small, I have to send it back for a full refund! Thanks

ideal Uniforms received an order from Aretie Education in July of As you can see on the attachment the customer ordered Youth Sized Polo Shirts via emailThe customer was unhappy with the shipment as it was ordered incorrectlyAfter express shipping a replacement order the customer refused to pay for her initial orderIn turn [redacted] a representative of our company visited this customer in October of and agreed to credit her when the merchandise was receivedI should mention this is not commonly done in our industry as this merchandise was custom made for this customer and may not be used or sold for any other purposeThe customer then specified she would advise on a date for pickup to be madeAfter not hearing back from her for a few months [redacted] reached out in June of this year to arrange pickupWe have scheduled a pickup for July [redacted] and upon receipt of all merchandise Ideal Uniforms will issue a credit of $which will cover invoice *** Thank you for your time

We are deeply sorry for all the inconvenience placed on [redacted] *At Ideal we never want to see a customer dissatisfied with the service they are given [redacted] *placed an order for two plaid jumpers These are custom made jumpers that are difficult to get because they sell out quickly within the store and the manufacturerWe generally inform all parents to come to purchase their uniforms in advance to avoid the back to school rush and because all items are previously stocked before the season [redacted] placed an order with us at the end of August so the general wait time is usually to week as she had stated she was initially told however, it took longer because all the vendors were out of stock in the jumper she orderedWe regret that she was given “the run around” instead of a direct answer to her questionsWe also regret not getting back to her promptly with questions about her orderWe were able to obtain one of the t wo jumpers for [redacted] and shipped it to her free of chargeWe also refunded her for the second jumper and will still contact her once that jumper becomes available [redacted]

Revdex.com:At this time, my complaint, ID *** regarding Ideal Uniform Store has been resolvedi had to go pick up my uniform before they reached out to me but after that I received a call for a refund of my shipping costs and to
make sure I don't need anything else.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me and the matter has not been resolved. I have only received one  call back from the company just telling me ups Is investigating the situation in which I still have been charged and I have to wait once again 
Sincerely,
[redacted]

To whom it may concern,We apologize to [redacted] for the inconvenience she endured. Unfortunately, we sell customized school uniforms therefore if a customer does not order before July [redacted] we do not guarantee that they will get there uniform before school starts. We inform all of...

our customers in advance so that they are well aware. We do carry a great stock for the uniforms that [redacted] [redacted] needs however, during the months of August and September stock becomes limited very quickly. When items are on back-order the customer is given the option to ship partials so that the student is in uniform before they start school however, if it is not requested by the customer we ship the order out when it is complete. Also, we do not charge cards once the order has been placed because many people call and cancel once they receive email confirmation that the order is back-ordered.  When we are ready to ship the order we charge it in full. Unfortunately, her card did decline in October which further delayed her order. We are truly sorry that [redacted] package was delayed and have resolved the situation by shipping out her entire order which we confirmed that she received by [redacted]. We will continue to try to contact her via phone but so far have not had any luck. Thank you.

We are deeply sorry for all the inconvenience placed on [redacted]. At Ideal we never want to see a customer dissatisfied with the service they are given. [redacted]. placed an order for two plaid jumpers....

These are custom made jumpers that are difficult to get because they sell out quickly within the store and the manufacturer. We generally inform all parents to come to purchase their uniforms in advance to avoid the back to school rush and because all items are previously stocked before the season. [redacted] placed an order with us at the end of August so the general wait time is usually 1 to 2 week as she had stated she was initially told however, it took longer because all the vendors were out of stock in the jumper she ordered. We regret that she was given “the run around” instead of a direct answer to her questions. We also regret not getting back to her promptly with questions about her order. We were able to obtain one of the t wo jumpers for [redacted] and shipped it to her free of charge. We also refunded her for the second jumper and will still contact her once that jumper becomes available.
[redacted]

ideal Uniforms received an order from Aretie Education in July of 2015. As you can see on the attachment the customer ordered Youth Sized Polo Shirts via email. The customer was unhappy with the shipment as it was ordered incorrectly. After express shipping a replacement order the customer...

refused to pay for her initial order. In turn [redacted] a representative of our company visited this customer in October of 2015 and agreed to credit her when the merchandise was received. I should mention this is not commonly done in our industry as this merchandise was custom made for this customer and may not be used or sold for any other purpose. The customer then specified she would advise on a date for pickup to be made. After not hearing back from her for a few months [redacted] reached out in June of this year to arrange pickup. We have scheduled a pickup for July [redacted] and upon receipt of all merchandise Ideal Uniforms will issue a credit of $945 which will cover invoice [redacted]. 
 
Thank you for your time.

Ideal Uniforms received an order from this customer on 8/**/14 for custom embroidered and imprinted uniform items which was back ordered. The wait time for back ordered merchandise during that time period a minimum of 2 weeks. This customer's order was shipped on 9/**/14 via UPS ground this is the...

tracking number [redacted]. We tracked the package and it stated that it was signed by [redacted] on 9/**/14. We then received a call from [redacted] stating that she did not receive her package. At that point we opened up a case with UPS for a lost package. UPS is currently investigating as to where this customers package is and will contact Ideal within 7-10 business days with a definite answer. At that time we will contact [redacted] and resolve this issue.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>
Blue blazer I ordered was delivered to me today! Blazer is still too small, I have to send it back for a full refund! Thanks

Revdex.com:I received an email from the company that states that they have canceled my order.  I called them again and (after waiting close to half an hour), was able to get in contact with a customer service representative (Mike) who stated that I will receive a refund via...

mail.   I am going to wait to see if the check is mailed within 10 business days, if not then I will write to the Revdex.com again. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: On July ** Ideal Uniforms came to my daughter's elementary school to take uniform orders. I ordered 6 items from this company and paid them $115.94 (the order in full). I was told that I would receive the uniforms within 2 weeks. I even received an email confirming my order. after 3 weeks passed, I began to become concerned. After a month, I replied to their email asking where the uniforms are and have not received a response. I have since tried calling several times but only receive a machine that has kept me on hold for inordinate amounts of time. It is now September **. My daughter has begun the school year and does not have the required uniforms. I am now requesting that my $115.94 be refunded via check or money order as the school is now switching uniform companies due to Ideal's poor customer service (and lack of response).Desired Settlement: A check in the amount of $115.94 will arrive to my home address within 2 weeks.

Consumer

Response:

I received an email from the company that states that they have canceled my order. I called them again and (after waiting close to half an hour), was able to get in contact with a customer service representative (Mike) who stated that I will receive a refund via mail. I am going to wait to see if the check is mailed within 10 business days, if not then I will write to the Revdex.com again. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I place an order with the company Aug 2014 they told me I would recieve my order with in the time my daughter started school which was september I kept getting the run arround sometimes they would not pick the phone up I spoke to two [redacted] told me my order was going out got an email saying so than I called back to inform I still did not recieve the items another [redacted] inform me it was backed ordered the following day another email went out saying the items has been charged to my card and going out I was given a ups tracking number in which I went online to track it they said was delivered in which I and my husband was at work we never recieved it the packaged I informed the company they was rude no help all they can tell me was ups will do an investagation I am [redacted] that the company would give me the run around not hve my products than tell me it will be on its way than it not come my daughter is still wearing her last year uniforms due to this company not having myu items on time in which they told me they would and having me speak to diffrent people no one getting back to me and me still not having my items and im paying for stuff I did not recieveDesired Settlement: I also would like and explanation for this and for the staff to know customer service is important and inform the client if the items are not avialable and you should not be able to order it online if its not in stock

Business

Response:

Ideal Uniforms received an order from this customer on 8/**/14 for custom embroidered and imprinted uniform items which was back ordered. The wait time for back ordered merchandise during that time period a minimum of 2 weeks. This customer's order was shipped on 9/**/14 via UPS ground this is the tracking number [redacted]. We tracked the package and it stated that it was signed by [redacted] on 9/**/14. We then received a call from [redacted] stating that she did not receive her package. At that point we opened up a case with UPS for a lost package. UPS is currently investigating as to where this customers package is and will contact Ideal within 7-10 business days with a definite answer. At that time we will contact [redacted] and resolve this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me and the matter has not been resolved. I have only received one call back from the company just telling me ups Is investigating the situation in which I still have been charged and I have to wait once again

Sincerely,

Review: I ordered 2 uniform romper dresses for my daughter on 8/**/2014 and was informed that I would receive them within 1-2 weeks. I had not heard from the store regarding the delivery of the uniforms to the store for pickup so I called the store on 9/**/2014 and was informed that clarification was needed prior to being able to order the uniforms. When questioned about why I was not contacted about the inquiry I was told by the sales associate, [redacted], that they would "eventually contact me for clarification". After being informed that the Brooklyn store did not have the uniforms in stock I was again told by the [redacted], that it would take an additional 1-2 weeks for the uniforms to arrive making the complete order 6 weeks as opposed to the 1-2 that I was guaranteed.Desired Settlement: To receive the uniforms no later than Friday, 9/**/2014 without any additional charges for expediting as well as a discount on the uniforms for lack of customer service.

Business

Response:

We are deeply sorry for all the inconvenience placed on [redacted]. At Ideal we never want to see a customer dissatisfied with the service they are given. [redacted]. placed an order for two plaid jumpers. These are custom made jumpers that are difficult to get because they sell out quickly within the store and the manufacturer. We generally inform all parents to come to purchase their uniforms in advance to avoid the back to school rush and because all items are previously stocked before the season. [redacted] placed an order with us at the end of August so the general wait time is usually 1 to 2 week as she had stated she was initially told however, it took longer because all the vendors were out of stock in the jumper she ordered. We regret that she was given “the run around” instead of a direct answer to her questions. We also regret not getting back to her promptly with questions about her order. We were able to obtain one of the t wo jumpers for [redacted] and shipped it to her free of charge. We also refunded her for the second jumper and will still contact her once that jumper becomes available.

Review: I ordered A navy blue school blazer for my son on August [redacted] 2014 online. The total was $67.99. My item was deliverd to my home on Friday August [redacted] 2014. The jacket was too small for my son, so I shipped it back for an exchange. Ideal uniforms received the jacket on September [redacted] 2014, a guy named [redacted] signed for it. I called and the gentleman I talked to said he couldn't find the item I sent back. He said he would have [redacted] call me ([redacted] is the [redacted]).No one has called me and no one will answer the phone at ideal uniforms. The voicemail picks up, but the voicemail is full. I sent them 2 customer service emails and they still will not return my call. I spent nearly $70 and I would like an exchange or my money back. I paid for an item and I don't have the item I paid for. Its like I just gave away money. Please help meDesired Settlement: I would love to just get an exchange, but if they can't do that, I will take a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Blue blazer I ordered was delivered to me today! Blazer is still too small, I have to send it back for a full refund! Thanks

Review: On August *, 2015 I ordered 9 School Uniforms items for my daughter which are required by her school for attendance. I was informed that my order was complete until:

8/**/15: I was emailed the message "[redacted]."

9/**/15: Two weeks passed and then 4 weeks and school was to begin after Labor day so I emailed Ideal Uniform on 9/**/15 stating that I ordered my daughters uniforms on 8/*/15 and was informed first that they were being shipped and later that they were back ordered. Where are my child's clothes? School started today!!! I ordered a month in advance! Please see my order information listed below."

A phone call to the Ideal Uniform company revealed that they reported they held the uniforms due to one item in need of a logo. I informed them that my daughter needed her uniforms and that they could send the remaining item when it was complete but to sent the ready uniforms immediately. They noted that the uniforms would arrive with in the week.

10/*/15-No Uniforms and the response I received to my email from 9/**/15 was on 10/*/15 stating: "[redacted]"

After two weeks and a visit to the post office, I called the Ideal Uniform Office and was informed that the order was held at the office due to the logo and they were on their way to me. On 10/**/15 I received an email stating:10/**/15- "[redacted].

10/**/15 I finally receive an email response stating that they were unable to use the card that I provided 3.5 maths ago and that they never charge my card on August *, 2015. They reported they believed it had expired.

11/**/15 I called after attempting to have them process the card again or provide a new number as almost half a year went by since I provided them with the card in their file. They report I will receive my order after I provided them with the number for the card yet again.

My concerns are numerous however these are the most pertinent:

1. None of their emails are sent with a name or actual person identified.

2.They were deceiving in that they kept stating that the order would arrive via email and phone and when I would call to receive an update they would report it was never sent and would be coming now that I called.

3. On one occasion in September, I called and a woman responded stating that they could not promise it was coming but it should be there in a week.

4. I still do not have my order??? My child needs the uniforms and can not obtain the uniforms from any where else due to the logo.Desired Settlement: I want the uniforms and I will informing the school of my concerns. My daughter is half way through the school year and does not have access to the uniforms in her size. Children grow quickly, where are my child's uniforms! This is false advertisement and a very frustrating since we can not purchase these uniforms elsewhere.

Business

Response:

To whom it may concern,We apologize to [redacted] for the inconvenience she endured. Unfortunately, we sell customized school uniforms therefore if a customer does not order before July [redacted] we do not guarantee that they will get there uniform before school starts. We inform all of our customers in advance so that they are well aware. We do carry a great stock for the uniforms that [redacted] needs however, during the months of August and September stock becomes limited very quickly. When items are on back-order the customer is given the option to ship partials so that the student is in uniform before they start school however, if it is not requested by the customer we ship the order out when it is complete. Also, we do not charge cards once the order has been placed because many people call and cancel once they receive email confirmation that the order is back-ordered. When we are ready to ship the order we charge it in full. Unfortunately, her card did decline in October which further delayed her order. We are truly sorry that [redacted] package was delayed and have resolved the situation by shipping out her entire order which we confirmed that she received by [redacted]. We will continue to try to contact her via phone but so far have not had any luck. Thank you.

Review: I chose overall service issue as opposed to a delivery problem or customer service problem because my entire experience with this store has been a terrible one. initially I came in to purchase my son's school uniform a day before school began so I blamed the overall service that day on the fact that it was during a busy time. instead I chose to go online and use their services to order the uniforms there. 1st there was a code to use for free shipping and after I entered it I was not given the free shipping I was charged. then some time passed and I realized I had yet received a delivery a month after 8/**/2015 which is when I ordered online. I called the store and no one was able to track my order. I held for a long time until I was disconnected and then the business was closed so I was unable to get through. being a customer service rep myself I felt that perhaps my order fell through the cracks and with my phone call it would be shipped promptly so they won't have to deal with another call. during the wait I had to send copy of the order receipt to my son's school to eliminate any school penalties for not wearing the proper uniform top. on this day 10/**/2015 almost 2 months after I initially placed my order I call up the store again. I spoke to a woman named Pam. I feel very bad for her because she was dealing with a problem that was probably not hers to begin with but it doesn't change my issue. her response about my order is that it was on back order. I asked several questions after that such as, where does the shirt ship from? and are there any shirts in the store? she answered yes and asked me if I anted to pick it up. so I said then why hasn't my items shipped. I was placed on hold for a while and after what I believe was the best she could do she took my number to call me back. 2 hours later I did not receive a call back so I decided to call my self. she didn't know who I was until I gave her my order number and then she said oh the internet order please hold on. during this time she was doing what I believe is what she did earlier and came back with the same response that it was on back order and she couldn't track the order. my question is back order from where? any how her response was I wasn't ready to call you back. I feel that miss Pam felt my frustration and continue to seek for help. her ultimate resolution to my problem was that she had only 2 shirts in stock at the store which I offered to pick up and didn't know when the other 3 were going to be shipped. her suggestion was I keep calling every week. that was where I drew the line. i'm not creating this complaint against Pam because although most of my bad experience was when I was on the phone with her she was placing me on hold and I could hear her seeking for help and coming back with the same answer. my opinion and complaint is that this place runs a completely irresponsible business. these are children's uniforms, not orders for unimportant items. you could never get anywhere and they leave everything up to you the PAYING customer because they know this is the only place you can get these custom uniforms. my son's school is already working on changing uniforms stores because many parents at the school meeting had similar experiences. I understand things can happen but taking advantage because they are the only place to go is highly unfair and I want this to change and my issues to be resolved.Desired Settlement: my desired outcome would be a refund for the shipping because I don't even trust they will ship anything to me and I want an estimated date of when I can get the rest of my order given that I receive the ones promised tomorrow. I understand sometime items take time when ordered to be shipped to the customers home but I wasn't even offered another option like picking up the rest of the order at the store if its a quicker way to get it. I will never use this business again. my plans are to take the 5 school logos on the 5 shirts I hope to get from this initial order and have them custom transferred on bigger shirts until he moves on to a grade that requires a different logo.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Ideal Uniform Store has been resolved.I had to go pick up my uniform before they reached out to me but after that I received a call for a refund of my shipping costs and to make sure I don't need anything else.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]