Ideal Vitality

Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 01/06/and paid the shipping and handling fees of $and $4.95.The trial expired on 01/23/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/23/$for the Skin Cream and $for the Eye SerumDue to no cancellation the autoship program took effect.The following month on 02/06/the customer was charged for new shipments,$for the Skin Cream and $for the Eye Serum.The following month on 03/06/the customer was charged again for new shipments,$for the Skin Cream and $for the Eye Serum.The following month on 04/06/the customer was charged again for new shipments,$for the Skin Cream and $for the Eye Serum.Customer contacted our Customer Service on 04/26/and requested for the subscription to be cancelled,which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the following refunds for any misunderstanding when placing the order,$for the Skin Cream and $for the Eye Serum charged on 01/23/2017,$for the Skin Cream and $for the Eye Serum charged on 02/06/2017,$for the Skin Cream and $for the Eye Serum charged on 03/08/2017.Here are the refund confirmations:$Trans ID:*** dated 05/11/2017. $Trans ID:*** dated 05/11/2017.$Trans ID:*** dated 05/11/2017. $Trans ID:*** dated 05/11/2017.$Trans ID:*** dated 05/11/2017. $Trans ID:*** dated 05/11/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Ideal VitalityCustomer Service Toll Free: 877-509-2655Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
ID# ***. I am satisfied with the agreement the company proposed. My card has not yet been refundedThank you, *** ***Sincerely,
*** ***