ideaLaunch.com

They are NOT refunding my moneyThey say clearly on their website, on Revdex.com's site that they have a 100% refund policy Regards, [redacted]

They are NOT refunding my money. They say clearly on their website, on Revdex.com's site that they have a 100% refund policy. 
Regards,
[redacted]

On the Revdex.com website it states "Refund and Exchange PolicyThe business states if you're not delighted with any of their services, you don't pay." On WritersAccess.com it states "Forget about bells, whistles and bull; our guarantee is remarkably simple. If you're not completely satisfied for any reason, you get a refund. Period. " http://www.writeraccess.com/satisfaction-guarantee/http://www.Revdex.com.org/...⇄ should I do? They are holding, almost $4000 of my company and we cannot use it because we are shut out AND they will not return it. 
Regards
[redacted]

After serving 16,000 customers with ZERO complaints, it was inevitable that we would find ONE customer would surface to the top with a claim.  Sadly, this customer seems to approach business with the attitude that TERMS AND CONDITIONS do not matter.  Businesses cannot run business without terms and conditions, that is simply a fact.  [redacted] has stated in writing to us that he is satisfied with our writing services,  and acknowledges we went out of the way to offer a discount to him even though that offer has expired. We have offered ABOVE AND BEYOND great service and great solutions to him.  We must uphold our terms and conditions however, to [redacted] and all customers.We look forward hearing from Revdex.comOnline as to the decision to uphold our terms of service.

Dear Revdex.comOnline Team,Please refer to the attached PDF outlining our Terms of Use and the extent of our interactions with the customer.If there's any other information the team or myself can help furnish in resolving this matter then don't hesitate to reach out!Many thanks,[redacted]