Idealsday.com

[redacted] After discussing this matter with our support I found out that we refunded their order on August 21stI don't understand why they filed a dispute with you guys when we were already working with them and refunded their money.I think this dispute should be deleted from your site being we went beyond our terms of serviceThere is no reason we should have a negative complaint against our company when we did everything possible to make this right.Thanks, Charles R***All Online Inc---------- Original Message ---------- [redacted] This is in response to ID [redacted] The fee $covers the cost of shippingWe do not charge anything for replacement the cableTo be nice we cover the costs of shipping on the first replacement but we do ask that the customer pays $shipping for and future replacementsThis just covers our costsWe will reach out to this customer and try to resolve this issuePlease let me know that you received this.Thanks,Charles R***All Online Inc

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me However the company continue to falsely advertise that their cables are "INDESTRUCTIBLE" which is deceptive to customers Regards, [redacted] ***

[redacted] [redacted] This is in response to complaint number [redacted] "We have a one time offer that gives you free cables when you purchase at priceThere are only sentences on the page and it says how much it will cost timesSomehow they must have overlooked thisOur records show they were refunded for the one time offer immediatelyI’m not sure why they filed a complaint when they were in communication with us and we refunded them right away."Thanks,Charles R***All Online Inc

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For the future buyers of this *** cable I would like the company to change their advertising They can publish the
fact that the cable is durable and inexpensive but to lie about it saying it is indestructible and guaranteed for life is advertising, even though they have modified things somewhat by adding a disclaimer in fine print at the bottom of their web page They KNOW that they are doing wrong by falsely advertising their product that is why I received a quick refund of my money without having them even know a dispute with Revdex.com was made. ***

We are more than willing to help this customer to resolve the issueHowever, we have no record of the customer leaving a voice message for us and no record of a support ticket for them by the name or email on the account.We did send this message to the customer upon getting the Revdex.com reportWe would like to find out if the wrong cables were sent or if the customer ordered the wrong itemsIf the wrong ones were sent, we are happy to send her the right items or to refund her accountIf the customer ordered the wrong items, we can either exchange them for her or we can refund her once we get them backWe do not pay return shipping and we do not have any type of shipping labelWe do offer free shipping on items we send outIf it was our mistake, the customer doesn't need to return themThis is a copy of the message send to her on January 5thThe ticket is still open, waiting for a replyOnce we know which device the customer has, we can assist further with a resolution. You replied to *** on Jan 05, at 9:amcc: *** Hi, We received a notice yesterday from the Revdex.com that you aren't happy with your cables and they don't fitWhat type of device do you have? I will be happy to look at your account and verify they are the correct items for your device. thank you Sherri Double Braided Micro USB Cables*** *** (***)$34.951$34.9511/7/6:AM MSTPaid

We've been in communication with this customer the entire timeWe got back with her letting her know we would issue her a refund minutes after she submitted her ticket.On the 19th of October she made her purchase at 11:21AM but did not submit her support ticket until 2:09PM.By that time we
already shipped her order and it was too late to cancel.At 2:57PM we replied back letting her know that we already shipped her order but would gladly refund her money when she returns the items we shipped her.She complained that she was old and could not drive so we told her to simply refuse the package and the *** would return it back to us.On the 20th she agreed that she would refuse the shipment.The tracking number for this shipment is ***You can see that her order is scheduled to be delivered todayAs soon as she refuses the package and *** updates the tracking we will issue her a refund

Complaint: ***
I am rejecting this response because: I did contact them by phone which left a message to contact the contact departmentI sent a contact form asking for a return label stating this wasn't the first time I tried getting ahold of themI also let them know that if I was contacting the Revdex.comI have forward the copy of what I sent to the email that was stated on the previous pageWhy would I waste my time contacting the Revdex.com If they did respond to meThere advertisement wasn't what they said it wasI don't feel I should have to pay any shipping fee to send it backI researched this company and there is a lot of negative things saidI contacted them shortly after I received the cablesI gave them my order # like they asked for and they still did not send a return labelI can't understand why they didn't send oneTherefore they can have the cables back which don't fit any of my two different phones and I want a refund Thank you, *** *** ***

Upon receiving this, I called the customer to gather some additional informationI left a voicemail asking her to return a call sharing what type of device she hasI would like to find out if the right cables were ordered for her deviceWe don't have a universal cableWe have three different
types that work on specific phonesI don't show a record in our system system of her asking for a return labelWe do not pay return shippingWe will be happy to refund the customer for the purchase or to exchange them for the right cables for her device if they aren't correct once we get them and have that information.thank youDouble Braided Micro USB Cables *** *** (***)$34.951$34.9511/7/6:AM MSTPaid

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
However the company continue to falsely advertise that their cables are "INDESTRUCTIBLE" which is deceptive to customers.
Regards,
[redacted]

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This is in response to complaint number [redacted]"We have a one time offer...

that gives you 6 free cables when you purchase 2 at normal price. There are only 3 sentences on the page and it says how much it will cost 3 times. Somehow they must have overlooked this. Our records show they were refunded for the one time offer immediately. I’m not sure why they filed a complaint when they were in communication with us and we refunded them right away."Thanks,Charles R[redacted]All Online Inc.

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After discussing this matter with our support I found out that we refunded their order on August 21st. I don't understand why they filed a dispute with you guys when we were already working with them and refunded their money.I think this dispute should be deleted from your site being we went beyond our terms of service. There is no reason we should have a negative complaint against our company when we did everything possible to make this right.Thanks, Charles R[redacted]All Online Inc. ---------- Original Message ----------[redacted]
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This is in response to ID [redacted]The fee $2.99 covers the cost of shipping. We do not charge anything for replacement the cable. To be nice we cover the costs of shipping on the first replacement but we do ask that the customer pays $2.99 shipping for and future replacements. This just covers our costs. We will reach out to this customer and try to resolve this issue. Please let me know that you received this.Thanks,Charles R[redacted]All Online Inc.