iDeaUSA Products, Inc.

*** has been contacted, and a full refund agreedWe are sending a cheque to her in the post which she should receive this week.Regards, Tom

Dear Miriam,Thank you very much for notice us.Just let you know we already refund this cus***er on time, please noted.Best Regards***

Dear Miriam,Thanks for informed us.After we check all our customer service system, we cann't reach this customer [redacted]s order,  We will also send him email for double check, and we will back to you after we have a results.Thank you very much![redacted]Manager

I am rejecting this response because:
I have received a check from this company as a refund after they lost my tablet, but they failed to enter the...

amount of $52.97 and as a result the check is no good to me. This is the third time I have had to contact you about this business. I have no other way of contacting them. I have tried to call them at the number on the check, but as before I am getting no response from them.

Dear [redacted], My name is [redacted] from iDeaUSA and I would firstly like to apologise that you have not received a reply from us sooner. We are looking into how this may have happened, however we transferred to a new cus[redacted]er support platform at the end of 2016 and suspect an IT issue might be the cause...

of why we hadn’t picked up your emails. It was certainly not our intention to ignore you, and please be aware that you can email me anytime and I will be happy to help. We received information about your product issue via a letter sent by [redacted] of the Revdex.com (Revdex.com) who is cc’d in this email. We understand you would like to know where to send your CT1020 tablet in order to get it fixed under warranty. Please send it to [redacted] using the address below: [redacted] Benson Ave. [redacted], CA. [redacted] Tel: ###-###-#### Please write ‘URGENT’ clearly on the package. Upon receiving your tablet one of our engineers will test it thoroughly. Once again, sorry for the inconvenience.   Kind regards, [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have shipped it off to the address given in this response

Final Consumer Response /* (2000, 15, 2016/06/29) */
They have just sent me a new tablet.