Identity Ease

Identity Ease
class="MsoNormal" "margin-left: 3.5in; text-indent: 0.5in;"> July 14,
Ref: *** *** *** ID#***
Dear *** ***
We received your email letter on July 14, Thank you
for bringing this matter to our attention and for allowing us the opportunity
to share “our side of the story”. I have
reviewed Ms*** *** ***’s complaint in detail. Our
findings are as follows:
1.
Our records indicate that MsLolita Joyce
Gilbert
placed an order with our company
2.
Nevertheless, in order to maintain goodwill with Ms
Lolita Joyce Gilbert, her account has been
cancelledHer account reflects a zero balance and there will be no further
billing to this account
In summary, we believe that we have been more
than fair with Ms*** *** ***
Sincerely,
*** ***
V.P
Consumer Relations

Identity Ease
0.0001pt;"> 
            September 16, 2014
 
We received your email letter on September 15, 2014. Thank
you for bringing this matter to our attention and for allowing us the opportunity
to share “our side of the story”.  I have
reviewed Ms. [redacted] complaint in detail.  Our findings
are as follows:
 
1. Our records
indicate that Ms. [redacted] spoke to one of our sales representative and agreed to
enrol in our service.
 
2. We regret
that Ms. [redacted] claims that she had “…no record of these payments.” We
quite simply asked Ms. [redacted] to pay for the service that she ordered.
 
3. Nevertheless, in
order to maintain goodwill with Ms. [redacted], her account has been cancelled. Her account reflects a zero balance and
there will be no further billing to this account.
 
In summary, we believe that we have been more
than fair with Ms. [redacted].
Sincerely,
 
[redacted]
V.P.
Consumer Relations

Review: I am not sure why there is not paper trail for them saying I owe them 550.00 for a saving club that I do not know about . I just wanted something in writing so that my lawyer could look at it . They would not send me a letter . I do not remember this at all .Desired Settlement: just wanted to know what in the world do I owe money for and to be told I was a liar that they had been calling my house for the fast three years to get a hold of me .

Business

Response:

Review: About a year ago I started receiving phone calls from several individuals calling from different phone numbers, all claiming to represent ID Ease. I have never heard of ID Ease before then. They claimed I owed them $100 and asked for a payment over the phone. I asked them to mail me a bill. They verified my address, then several weeks later I did get a letter from ID Ease. It clearly stated that "This is not a bill", but had a section that asked for credit card payment.On 9/4/14, I received a letter from [redacted], who is trying to collect on this $100 bill for ID Ease! When I called them, they said that they had been told that I had made 10 monthly payments of $50 each starting October 2011, and that I owe $100 to complete the purchase. I have no record of these payments.Desired Settlement: I want them to cancel my debt, and remove me from the collection agency.

Business

Response: