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Identity Miami

400 SW 107th Ave, Miami, Florida, United States, 33174-8400

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Reviews Student Housing Identity Miami

Identity Miami Reviews (%countItem)

Trash and more trash.
This is outrageous they have let this condition to exist on this property. This attracts bugs and the smell is horrible.
Trash and more trash.

I am a tenant at IDentity Miami for the past 8 months and it has been the worst tenant experience anyone could ever have in a student housing building. My most recent issue is regarding how the contract does not offer an exit clause to the tenant. After signing the contract tenants have no option of how to be let out of the contract especially under the new COVID-19 issues. I am expected to continue paying over $1000 every single month for a room where I no longer reside inside. I have already paid for 2 months of rent without staying at the property, and my family no longer is making an income due to COVID-19 issues. I asked them for possible resolutions to this situation and there were none. They said I could Sub-Lease the property, but it would be impossible to find another person to take over my lease during COVID-19 times. This is without mentioning all of the issues I have had in the past with them. Including: Not having hot water for almost 2 weeks upon entering the property, ELECTRICAL issues that still have not been solved (Power keeps going out), we are overcharged on our electric bill every month (There is only 1 person in the apartment and somehow we go over our limit and are charged $5 on top of the electrical overcharge) False advertisement (We were promised Guest Parking, Study rooms in every floor, A Dunking Donuts in the Commercial section of the building, and much more...Product_Or_Service: Rental of Room

Desired Outcome

Other (requires explanation) Other (requires explanation)I would like a refund on the past 2 months of rent I had paid without living in the property and the termination of this contract. I do not wish to be a tenant with IDentity Miami no longer. I also do not want to push another person to suffer all I have been through by Sub-Leasing my APT. Please review all of the reviews on Google.com regarding IDentity Miami, they have been paying people to fill surveys about the building to cover the many co

Identity Miami Response • May 02, 2020

Identity is dedicated to following all established federal, state, and local housing laws while enforcing the lease agreement. We understand that residents may have undesirable experiences while living at apartments - it is our goal to be as transparent and honest regarding our practices.

At this time - there are not any open or pending maintenance requests for ***'s apartment that Identity has neglected. Per our records, all previous maintenance requests have been responded to.

HOT WATER - The issue was brought to Identity's management team on August 22nd. Identity Miami immediately responded to the apartment in attempts to correct the issue, however the issue did require professional plumbing and electricians. The issue was repaired, tested, and resolved on August 27th.

ELECTRICITY BILLING - Identity provides a $30 allowance per household member for electricity usage, automatically deducting from the directly from Florida Power and Light. Florida Power and Light bills have been previously provided to resident for review.

POWER OUTAGES - There have not been any issues reported since October 2019 and all previous issues were responded to within 24 hours.

After carefully reviewing ***'s request, we are unable to refund prior paid rent or terminate the lease agreement.

Each resident does have the option to re-let their apartment for the remainder of the lease term per the rental agreement. As many residents have successfully relet over the past couple of weeks with effort - Identity is happy to provide recommendations of how to better advertise your unit should you want to re-let.

I am a tenant at IDentity Miami for the past 8 months and it has been the worst tenant experience anyone could ever have in a student housing building. My most recent issue is regarding how the contract does not offer an exit clause to the tenant. After signing the contract tenants have no option of how to be let out of the contract especially under the new COVID-19 issues. I am expected to continue paying over $1000 every single month for a room where I no longer reside inside. I have already paid for 2 months of rent without staying at the property, and my family no longer is making an income due to COVID-19 issues. I asked them for possible resolutions to this situation and there were none. They said I could Sub-Lease the property, but it would be impossible to find another person to take over my lease during COVID-19 times. This is without mentioning all of the issues I have had in the past with them. Including: Not having hot water for almost 2 weeks upon entering the property, ELECTRICAL issues that still have not been solved (Power keeps going out), we are overcharged on our electric bill every month (There is only 1 person in the apartment and somehow we go over our limit and are charged $5 on top of the electrical overcharge) False advertisement (We were promised Guest Parking, Study rooms in every floor, A Dunking Donuts in the Commercial section of the building, and much more...Product_Or_Service: Rental of Room

Desired Outcome

Other (requires explanation) Other (requires explanation)I would like a refund on the past 2 months of rent I had paid without living in the property and the termination of this contract. I do not wish to be a tenant with IDentity Miami no longer. I also do not want to push another person to suffer all I have been through by Sub-Leasing my APT. Please review all of the reviews on Google.com regarding IDentity Miami, they have been paying people to fill surveys about the building to cover the many co

Identity Miami Response • May 02, 2020

Identity is dedicated to following all established federal, state, and local housing laws while enforcing the lease agreement. We understand that residents may have undesirable experiences while living at apartments - it is our goal to be as transparent and honest regarding our practices.

At this time - there are not any open or pending maintenance requests for ***'s apartment that Identity has neglected. Per our records, all previous maintenance requests have been responded to.

HOT WATER - The issue was brought to Identity's management team on August 22nd. Identity Miami immediately responded to the apartment in attempts to correct the issue, however the issue did require professional plumbing and electricians. The issue was repaired, tested, and resolved on August 27th.

ELECTRICITY BILLING - Identity provides a $30 allowance per household member for electricity usage, automatically deducting from the directly from Florida Power and Light. Florida Power and Light bills have been previously provided to resident for review.

POWER OUTAGES - There have not been any issues reported since October 2019 and all previous issues were responded to within 24 hours.

After carefully reviewing ***'s request, we are unable to refund prior paid rent or terminate the lease agreement.

Each resident does have the option to re-let their apartment for the remainder of the lease term per the rental agreement. As many residents have successfully relet over the past couple of weeks with effort - Identity is happy to provide recommendations of how to better advertise your unit should you want to re-let.

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Address: 400 SW 107th Ave, Miami, Florida, United States, 33174-8400

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