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Address: 825C Merrimon Ave # 137, Asheville, North Carolina, United States, 28804-2404
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Address: 825C Merrimon Ave # 137, Asheville, North Carolina, United States, 28804-2404
Phone: |
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Add contact information for Identity Shield
This business took out $28.99 without my permission. Because I was not able to pay my credit card bill.
They took out money without my permission.
I want the business to refund my money.
Identity Shield
***
January 28, 2020
Re: Revdex.com - Complaint Reply: *** Case ***
To whom it may concern,
This letter will acknowledge receipt of your letter dated January 27, 2020 concerning a complaint filed with your office by***. We apologize for any misunderstanding of our services that were provided. It is our business practice to communicate verbally the terms of the agreement and the charges, obtain from the customer his or her verbal consent to the terms of the agreement as well as send a confirmation letter to the customer restating the terms and conditions of their agreement as well as the services provided by Identity Shield.
In response to this complaint we have found that the consumer has already contacted our customer service department to cancel the services on January 22, and a refund was issued at that time.
Should you have any further questions or concerns please don't hesitate to contact us.
Sincerely,
George R
Customer Service
Identity Shield signed my mother, age 83, up for protection but she never agreed to the service.
She is now faced with a past due account for services she did not want or agree too, as I was played the call and she was not told what she was getting. I tried to cancel this service but was told I could not as there is a past due balance.
Cancel the service and alleged past due balance.
Identity Shield
***
January 29, 2020
Re: Revdex.com - Complaint Reply_*** Case# ***
To whom it may concern,
This letter will acknowledge receipt of your letter dated Januar 29, 2019 concerning a complaint filed with your office by *** for ***. We apologize for any misunderstanding of our services that were provided. It is our business practice to communicate verbally the terms of the agreement and the charges, obtain from the customer his or her verbal consent to the terms of the agreement and charges as well as send a confirmation letter to the customer restating the terms and conditions of their agreement as well as the services provided by Identity Shield.
In response to this complaint for customer satisfaction we have canceled the membership, and have added the consumer to our Internal Do Not Call List.
Should you have any further questions or concerns please don't hesitate to contact us.
Sincerely,
George R
Customer Service
My mother-in-law (73) was signed up for service without her full knowledge/ understanding. Her bank refused charges so they're billing her 1yr's fees.
Karrole Sutherland: member# *** group#***
Date of last bill is 09/19/19
Amount due is $239.88 (an entire year's worth of charges/ billing is done in lump sum). My mother-in-law has been having periods of confusion and is now under our care. She has no recollection of having signed up for said service. I called to enquire about bill. Was told they would close her account if I paid two months worth of services ($57.98). My bank declined charges. That was my clue I was dealing with a dishonest business. On 10/23/19 I spoke with "Shi" employee # 250.
We wish to have her account cleared & service terminated immediately.
Identity Shield
***
***
October 24, 2019
Re: Revdex.com - Complaint Reply_***; Case ***
To whom it may concern,
This letter will acknowledge receipt of your letter dated October 24, 2019 concerning a complaint filed with your office by *** for Karrole S. We apologize for any misunderstanding of our services that were provided. It is our business practice to communicate verbally the terms of the agreement and the charges, obtain from the customer his or her verbal consent to the terms of the agreement and charges as well as send a confirmation letter to the customer restating the terms and conditions of their agreement as well as the services provided by Identity Shield.
In response to this complaint for customer satisfaction we have canceled the membership, and have added the consumer to our Internal Do Not Call List.
Should you have any further questions or concerns please don't hesitate to contact us.
Sincerely,
*** R
Customer Service
I noticed a charge on my credit card, called them to dispute the charge. Got charged anyways and now they are charging me again.
I noticed a charge of $24.99 on my credit card 6 months back or so and called them to say I never purchased their services and would like the charge to be removed. They said I had to pay the fee and then they could cancel my monthly subscription. I paid the $24.99 and cancelled the subscription only to notice by chance in February 2019 they had charged me again and had been doing so for months. In March I noticed the unwanted charge, disputed it with my credit card company, which requested that I cancel the credit card. April 19th I received a letter from Identity Shield stating I missed a payment, have a new monthly charge added, and that they are unable to process the payment through my credit card on file. I never signed up with Identity Shield to my knowledge and have already got scammed into paying many charges of $24.99, I do not wish to pay anymore or continue with any form of subscription. I tried to email the company to inform them of their mistake and my action of refuting the charge, but they are not easily found online to contact,so I could not email them. Attempting to call them during the day is not an easy task. Their business hours are conflicting with mine so I thought email would be the best solution. I then realised I needed to ask my boss for permission to make a personal phone call to discuss the issue with Identity Shield. I explained to them how I couldn't find an email to discuss things and there business hours are very conflicting to my work schedule. I was informed by Paul that there was no record of me ever calling in their system to cancel the membership and they had been charging me since May 2018. I was informed they had called me on April 8th after I refuted the charge on my credit card, but they never left a message. I was not aware they had called me and why would I without memorizing their number or having a message to listen to. So they sent me the notice of missed payment in the mail. I am so sick of wasting money on being scammed and decided to send in my final payment by check and end the subscription. I informed them I am not comfortable giving them another credit card number and was told that was fine. Once the payment is received I should receive a letter of cancellation from them. Hopefully the matter will be properly dealt with and I will not have to deal with them again.
I have paid multiple months for an unwanted service without my knowledge for most of them. I also thought I had dealt with and their unwanted charges and closed a membership only to find out they had never cancelled it nor do they have any record of me ever calling in. I do not wish to pay for any other fees of 24.99 to them nor acquire any late fees from not paying them for scamming me. A refund would be amazing, but I will be very happy just to know that they will never take advantage of me again.
Identity Shield
***
***
April 30, 2019
Re: Revdex.com - Complaint Reply*** Case# ***
To whom it may concern,
This letter will acknowledge receipt of your letter dated April 25, 2019 concerning a complaint filed with your office by *** We apologize for any misunderstanding of our services that were provided. It is our business practice to communicate verbally the terms of the agreement and the charges, obtain from the customer his or her verbal consent to the terms of the agreement and charges as well as send a confirmation letter to the customer restating the terms and conditions of their agreement as well as the services provided by Identity Shield.
In response to this complaint for customer satisfaction we have canceled the membership, and have added the consumer to our Internal Do Not Call List.
Should you have any further questions or concerns please don't hesitate to contact us.
Sincerely,
George R
Customer Service
Signed up for this by a scam magazine company, and these people won't leave me alone until I pay to close the account.
I was not aware I was signed up for this "service" until I started seeing bank statements. It was bundled in with a magazine, which was also a scam company. They don't have my social security or email, and they don't have a website or anything to check my service, so I truly don't know what these people actually do aside from take my money. Still get constant calls, so they aren't even helping with what little information they gave. I called to cancel the service, but they said I have to pay for overdue charges to close it. Then the last got her supervisor on and just started to yell at me. Awful customer service, and awful product, if you can even call it that.
Stop calling me, and close the account.
Identity Shield
***
January 17, 2019
Re: Revdex.com - Complaint ***
To whom it may concern,
This letter will acknowledge receipt of your letter dated January 14, 2019 concerning a complaint filed with your office by *** We apologize for any misunderstanding of our services that were provided. It is our business practice to communicate verbally the terms of the agreement and the charges, obtain from the customer his or her verbal consent to the terms of the agreement and charges as well as send a confirmation letter to the customer restating the terms and conditions of their agreement as well as the services provided by Identity Shield.
In response to this complaint for customer satisfaction we have canceled the membership, and have added the consumer to our Internal Do Not Call List.
Should you have any further questions or concerns please don't hesitate to contact us.
Sincerely,
***
Customer Service
(The consumer indicated he/she ACCEPTED the response from the business.)
They keep calling me at all times. I never signed up for this service or product. I told them I didn't want their service, but the calls continue.
They keep calling me at all times. I never signed up for this service or product. I told them I didn't want their service, but the calls continue. They call early in the morning, before 8:00 am.
I wanbt them to leave me alone.
Identity Shield
825-C Merrimon Ave, #137
***, NC 28804
***-***-***
RE: Complaint
Complaint: # 526218
Date of notice: March 15, 2018
Member Name: Steven P
Member #: ***
To Whom It May Concern:
This will acknowledge receipt of the above referenced document.
It is our business practice to obtain from the customer consent to the terms of the agreement and charges.
In order to assure our compliance and customer satisfaction, we:
communicate verbally the terms of the agreement and the charges;
obtain the verbal consent of the customer to the terms and charges;
send a confirmation letter to the customer restating the terms and conditions of their agreement to the address provided by the customer.
In response to your inquiry:
We have found that Mr. P placed an order for our services in November 2017.
Account was canceled due to non-payment.
We have added the consumer to our Internal Do Not Call list.
If you any additional question's please contact us anytime.
Sincerely,
Customer Service
I never authorized or signed
up for this service.
My credit card statement
Started showing payments
To this company out of the
Blue. I called company to
Tell them I didn't order
Their service. They said they
Would cancel. I got a late
Notice.wanting 86.97. I
Called today again & was told
I had to pay the past due
Amount before they would cancel.
The man I spoke to said I
Never called before & it
Was a magazine company that
Set up the account. I didn't
Authorize any magazine co nor
Do I do business with a
Magazine company.The only
Magazine I get is xxxxx &
I deal directly with them.
I want this service cancelled & my money returned. I did not Authorize this.
Identity Shield
825-C Merrimon Ave, #137
Asheville, NC 28804
888-980-9170
November 3, 2017
Re: Revdex.com - Complaint Reply_xxxxx; Case#xxxxx
Dear xxxxx,
This letter will acknowledge receipt of your letter dated November 1, 2017. We apologize for any misunderstanding of our services that were provided. It is our business practice to communicate verbally the terms of the agreement and the charges, obtain from the customer his or her verbal consent to the terms of the agreement and charges as well as send a confirmation letter to the customer restating the terms and conditions of their agreement as well as the services provided by Identity Shield.
In response to this complaint we have found that the consumer's service was started in June, 2017. The services were then canceled in September due to Credit Card Disputed/Non-payment. A past due notice was sent to the consumer notifying of the past due amount. The consumer responded by calling our customer service office to cancel the account. We have had no correspondence with the consumer since, as they were added to our Internal Do Not Call List.
We have also returned the payment mailed in by Ms. xxxxx as the services were canceled.
Should you have any further questions or concerns please don't hesitate to contact us directly by phone or mail.
Sincerely,
xxxxx
Customer Service
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told the account could not be closed because I had a past due balance & until I paid that balance they would not close the account. As of today I have not received my money back from this company. I never authorized this service & the first I knew of it was when the fees showed up on my credit card account. When I called to cancel the service I was told this was something I was signed up for by a magazine company. I don't do business with any magazine co either.
I signed up for this service in Dec of last year. This spring and summer, my identity was stolen; thieves stole $60,000 from me including putting a loan in my name for $38,000, payments for which started getting deducted from my checking account. The services comes with a guarantee, that they address all the issues of identity theft, help you resolve it, insure your information's security, etc. They've done absolutely nothing to alert or help me with this issue. So, I called and cancelled in August of this year. They said I would owe about $29 for that last month. Now, I've received a notice for them that I have to pay out the remainder of a multi-month contract, $340-ish'!? I didn't even know I'd signed a contract. I thought it was month to month, like xxxxx (another service I have).
Other (requires explanation) Zero out my balance, close my account
Identity Shield
825-C Merrimon Ave, #137
Asheville, NC 28804
888-980-9170
RE: Complaint
Complaint: # xxxxx
Date of notice: September 26, 2017
Member Name: xxxxx
Member #: xxxxx
To Whom It May Concern:
This will acknowledge receipt of the above referenced document.
It is our business practice to obtain from the customer consent to the terms of the agreement and charges.
In order to assure our compliance and customer satisfaction, we:
communicate verbally the terms of the agreement and the charges;
obtain the verbal consent of the customer to the terms and charges;
send a confirmation letter to the customer restating the terms and conditions of their agreement/services to the address provided by the customer.
In response to your inquiry:
We have found that Mr. xxxxx placed an order for our services on December 7, 2016.
Services were - PUT ON HOLD DUE TO NON-PAYMENT in April, 2017. When Mr. xxxxx responded to a past due notice he explained that he wanted to cancel the service. The amount quoted to Mr. xxxxx was if he wanted to renew his monitoring and protection services for an annual membership which he declined.
Mr. xxxxx membership has been canceled.
We have added the consumer to our internal Do Not Call list.
If you any additional question's please contact us anytime.
Sincerely,
Customer Service
(The consumer indicated he/she DID NOT accept the response from the business.)
The Business told me via phone calls several times that they were going to pursue payment for a contract term that I do not recall having entered into.