In response to your complaint ID# *** submitted by *** ***I met Mr*** at *** Auto Parts and we began talking about his Ford Expedition(5.4L Triton Engine)He stated that he had a problem with the engine running ruff, with the check engine light on, so he had ordered
online, new ignition coils and spark plugsAlthough he is a mechanic he didn't want to preform the work himself, so we exchanged phone numbersApproximately a week or two later the vehicle showed up with an note attached stating to call himI return hi s call and he informed me of where the key and the parts were locatedI pulled the car in and noticed a miss in the engine and the check engine light onI attached my Snap On Solus ultra scan tool and first pull the trouble codesThere were four hard fault codes, the codes are as follows, P= Fuel system lean bank one, P= fuel system lean bank 2, P= random cylinder misfire detected, P= cylinder misfire detectedI cleared the codes, performed cylinder contribution test and this showed that number cylinder failedI replaced all ignition coils and spark plugs per Mr***'s requestDuring this process I found that number three cylinder spark plug threads had been coated with what appeared to be some sot of epoxy or hardener and also noticed mismatched plug and coil on bank number oneThe engine was still misfiring on cylinder # Went ahead and diagnosed the problem and found low compression on cylinder # Then I called Mr*** and explain to him that this is a common problem with this particular engine due to the spark plug blow out which had apparently happened on spark plug #3, which would explain the epoxy on the original # plugThis problem has been acknowledge by Ford Motor Company in technical]l service bulletin 07-21-which states that some 4.6l 2v
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Total nonsensetotal fabrication of facts
I am almost done repairing my truck, which was my first priority as I need my truck for businessI have had to borrow a truck on several occasionsI have physical challenges, rental properties that are transitioning tenants right now, and a full time job that has slowed the process of repair, but I am almost done
I will be taking him to courtI will present my case to the judge, with pictures of the damage and testimony of a machine shop and myselfI was a certified Master Mechanic for years before back problems prompted me to change careersI am well aware of the code that my truck had, and what that meantI am not some fool who will believe his totally fabricated story to try to deny his responsibility in the engine damage
I will be filing the case as soon as I can this week and fully expect the judge to find in my favor and enter a judgment against him for the repairs
This would have been so much easier if he had just accepted responsibility for his mistakeMistakes happenStand behind them like a business that operates with integrity, and there would have been no big problem
Thank you for your attention in this matter
In regards to *** ***`s dispute, I do not know much more say other than his vehicle came in to the shop with a misfire on cylinder #and left with a misfire on cylinder #3.This is the reason for check engine light staying on with code P0303=misfire cylinder #If the engine has an intermittent misfire such as *** claims the p.c.mwill set only code p0300=random cylinder misfire, this is proof from the vehicles very own powertrain control module that it had an active misfiring cylinder # and *** admits in his dispute to attempting on 2 different occasions to trying to repair issues to cylinder #misfiring by replacing ignition coil and spark plugEvidently he is not aware that a misfire code does not mean a faulty ignition coil and or spark plug but just a misfiring cylinder whether caused by the primary ignition system, the secondary ignition system, fuel system, or mechanical failure which is obvious in this case and was a preexisting mechanical failure causing low compression on cylinder #hence failed attempts to correct said misfire by replacing coil and spark plug.vehicle came in with a misfire on cylinder #and left with a misfire on cylinder #Mr*** sent me pics of a destroyed engine claiming I dropped a coil mounting bolt into his engine which caused the catastrophic failure< yet he drove his vehicle from my shop to where ever and I heard nothing from him for approx3-weeks later> I have know idea what was done to the vehicle after it left and should not be held responsible.thank you very much for your time and patience. Sincerely: *** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received Rob’s explanation and dispute several parts of it. We did indeed meet at [redacted]. The check engine light was on, and I knew why. There was an intermittent miss, caused by a coil breaking down. There are 8 individual coils on this engine. They are a known to give problems from time to time, and I had one go bad last year. I replaced just that one and the spark plug in that cylinder last year, and had intended to complete the rest of the tune up, but had not done that yet. When I had another one go bad, and it was verified by [redacted] when they pulled the code which showed and INTERMITTANT miss on cylinder 3, I ordered all 8 coils new, and also all 8 spark plugs so as to fix things so the issue would not reoccur one cylinder at a time. I had intended to do the job myself. I was a professional mechanic for 20 years, but a bad back and desire to change careers lead me to my current job, and away from working on vehicles on a daily basis. [redacted] and I talked, at [redacted], and he asked that I bring the waste oil I was dropping off at [redacted] over to his shop, because they pay him for it. So I did. We got talking, and he offered to do the tune up. He sounded like he knew what he was doing, had a reasonable garage and indicated he had been in the business a long time. I agreed, and said that I would get the coils and plugs that I had already bought, and drop the truck off as soon as I could arrange a ride back home. This is where his story becomes fabrication. There was NOT a compression problem on cylinder 3 when I brought the truck to him. The truck ran perfectly except for the occasional times when the coil would break down causing a miss. There is NO indication or evidence of spark plug thread repair. There IS a BOLT (or what’s left of the bolt) stuck between the valve and the cylinder head. It is the exact size of the bolt that holds the coils down. So… He dropped a coil bolt into the cylinder while the spark plug was out, and started the motor, which destroyed my motor. My truck had an intermittent electrical misfire in cylinder 3 when I brought it to him, and a blown motor caused by him dropping a bolt into the cylinder, and destroying the cylinder head and piston. My truck was brought to him with a stubbed toe, and left with a broken leg!
In response to your complaint ID# *** submitted by *** ***I met Mr*** at *** Auto Parts and we began talking about his Ford Expedition(5.4L Triton Engine)He stated that he had a problem with the engine running ruff, with the check engine light on, so he had ordered
online, new ignition coils and spark plugsAlthough he is a mechanic he didn't want to preform the work himself, so we exchanged phone numbersApproximately a week or two later the vehicle showed up with an note attached stating to call himI return hi s call and he informed me of where the key and the parts were locatedI pulled the car in and noticed a miss in the engine and the check engine light onI attached my Snap On Solus ultra scan tool and first pull the trouble codesThere were four hard fault codes, the codes are as follows, P= Fuel system lean bank one, P= fuel system lean bank 2, P= random cylinder misfire detected, P= cylinder misfire detectedI cleared the codes, performed cylinder contribution test and this showed that number cylinder failedI replaced all ignition coils and spark plugs per Mr***'s requestDuring this process I found that number three cylinder spark plug threads had been coated with what appeared to be some sot of epoxy or hardener and also noticed mismatched plug and coil on bank number oneThe engine was still misfiring on cylinder # Went ahead and diagnosed the problem and found low compression on cylinder # Then I called Mr*** and explain to him that this is a common problem with this particular engine due to the spark plug blow out which had apparently happened on spark plug #3, which would explain the epoxy on the original # plugThis problem has been acknowledge by Ford Motor Company in technical]l service bulletin 07-21-which states that some 4.6l 2v
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Total nonsensetotal fabrication of facts
I am almost done repairing my truck, which was my first priority as I need my truck for businessI have had to borrow a truck on several occasionsI have physical challenges, rental properties that are transitioning tenants right now, and a full time job that has slowed the process of repair, but I am almost done
I will be taking him to courtI will present my case to the judge, with pictures of the damage and testimony of a machine shop and myselfI was a certified Master Mechanic for years before back problems prompted me to change careersI am well aware of the code that my truck had, and what that meantI am not some fool who will believe his totally fabricated story to try to deny his responsibility in the engine damage
I will be filing the case as soon as I can this week and fully expect the judge to find in my favor and enter a judgment against him for the repairs
This would have been so much easier if he had just accepted responsibility for his mistakeMistakes happenStand behind them like a business that operates with integrity, and there would have been no big problem
Thank you for your attention in this matter
In regards to *** ***`s dispute, I do not know much more say other than his vehicle came in to the shop with a misfire on cylinder #and left with a misfire on cylinder #3.This is the reason for check engine light staying on with code P0303=misfire cylinder #If the engine has an intermittent misfire such as *** claims the p.c.mwill set only code p0300=random cylinder misfire, this is proof from the vehicles very own powertrain control module that it had an active misfiring cylinder # and *** admits in his dispute to attempting on 2 different occasions to trying to repair issues to cylinder #misfiring by replacing ignition coil and spark plugEvidently he is not aware that a misfire code does not mean a faulty ignition coil and or spark plug but just a misfiring cylinder whether caused by the primary ignition system, the secondary ignition system, fuel system, or mechanical failure which is obvious in this case and was a preexisting mechanical failure causing low compression on cylinder #hence failed attempts to correct said misfire by replacing coil and spark plug.vehicle came in with a misfire on cylinder #and left with a misfire on cylinder #Mr*** sent me pics of a destroyed engine claiming I dropped a coil mounting bolt into his engine which caused the catastrophic failure< yet he drove his vehicle from my shop to where ever and I heard nothing from him for approx3-weeks later> I have know idea what was done to the vehicle after it left and should not be held responsible.thank you very much for your time and patience. Sincerely: *** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received Rob’s explanation and dispute several parts of it. We did indeed meet at [redacted]. The check engine light was on, and I knew why. There was an intermittent miss, caused by a coil breaking down. There are 8 individual coils on this engine. They are a known to give problems from time to time, and I had one go bad last year. I replaced just that one and the spark plug in that cylinder last year, and had intended to complete the rest of the tune up, but had not done that yet. When I had another one go bad, and it was verified by [redacted] when they pulled the code which showed and INTERMITTANT miss on cylinder 3, I ordered all 8 coils new, and also all 8 spark plugs so as to fix things so the issue would not reoccur one cylinder at a time. I had intended to do the job myself. I was a professional mechanic for 20 years, but a bad back and desire to change careers lead me to my current job, and away from working on vehicles on a daily basis. [redacted] and I talked, at [redacted], and he asked that I bring the waste oil I was dropping off at [redacted] over to his shop, because they pay him for it. So I did. We got talking, and he offered to do the tune up. He sounded like he knew what he was doing, had a reasonable garage and indicated he had been in the business a long time. I agreed, and said that I would get the coils and plugs that I had already bought, and drop the truck off as soon as I could arrange a ride back home. This is where his story becomes fabrication. There was NOT a compression problem on cylinder 3 when I brought the truck to him. The truck ran perfectly except for the occasional times when the coil would break down causing a miss. There is NO indication or evidence of spark plug thread repair. There IS a BOLT (or what’s left of the bolt) stuck between the valve and the cylinder head. It is the exact size of the bolt that holds the coils down. So… He dropped a coil bolt into the cylinder while the spark plug was out, and started the motor, which destroyed my motor. My truck had an intermittent electrical misfire in cylinder 3 when I brought it to him, and a blown motor caused by him dropping a bolt into the cylinder, and destroying the cylinder head and piston. My truck was brought to him with a stubbed toe, and left with a broken leg!