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Idlewood Estates Reviews (17)

Ms [redacted] vacated her unit without submitting any notice of intending to do so or when she did vacateUnit was discovered abandoned 6/30/Upon inspection of the abandon unit, numerous damages were foundAn itemized list of damages was sent to Ms [redacted] within thirty days of her vacating the unitShe acknowledges receipt of this notice in her letter, yet she never responded The damages to the unit were extensive: carpet and vinyl complete replacement, cabinets and countertops (new) in kitchen and bathroom were all painted complete replacement, walls painted blue and orange complete paint and primer, broken window replacement, locks replacement Photos were taken and are on file documenting damages

Tenant vacated with a balance due of $2,on 5/16/2011.? She did make a payment of $on 10/11/2011.? There has not been an authorized settlement agreement for this account

Received letter from Revdex.com on the afternoon of December 23, 2016.? Please note this was Friday before Christmas holiday and office was not open again until Tuesday, December 27, 2016.? The request to respond to this allegation by 12/27/is not feasible.Applicant submitted an application on November 10, with an application fee of $20.00.? Review of the application produced a question about current employment due to listed location of employment being a great distance from the property applied to.? Applicant stated she remained with the same employer and was going to be transferring to another location near the property.? Applicant was informed she would need to submit verification of this before application review could be completed.? Applicant did not produce documentation verifying employment until November 22, 2016.? Application was approved on November 22, 2016.? Applicant was informed an apartment would be ready on or about December 15, 2016.? Due to unforeseen circumstances, the apartment was not going to be ready on December 15th and the applicant was contacted to reschedule the move in date.? The applicant was very rude and abusive during this phone conversation.? She was informed it would be readied as soon as possible.? She replied that would not be good enough and demanded to speak to "higher ups" and demanded a contact number for the corporate office.? The applicant contacted the leasing office multiple times demanding to speak to someone else "higher up in management" to move in quicker.? The applicant was rude, abusive and unable or unwilling to converse in a reasonable manner.? After several of these disruptive conversations, leasing personnel attempted to contact applicant by phone, leaving voice mail messages, for three consecutive days beginning December 12, to no avail.? Applicant has not contacted the leasing office since December 12,

Tenant vacated with a balance due of $2,on 5/16/2011. She did make a payment of $on 10/11/2011. There has not been an authorized settlement agreement for this account

Regarding the tenant's claim, the tenant did live there for years and we did take that into consideration on the charges. However, the charges were beyond reasonable wear and tear. The tenant had left things behind in the apartment. The apartment was covered in heavy nicotine and
the carpets needed cleaning, as well as the whole apartment. We adjusted the fees due to the tenant being in the apartment for years.The tenant did not contact the leasing office over the balance due nor did the tenant report any work orders to the leasing office over the animals/mold/outlets/and floor repairs that the tenant states they made

Received letter from Revdex.com on the afternoon of December 23, 2016. Please note this was Friday before Christmas holiday and office was not open again until Tuesday, December 27, 2016. The request to respond to this allegation by 12/27/is not feasible.Applicant submitted an application
on November 10, with an application fee of $20.00. Review of the application produced a question about current employment due to listed location of employment being a great distance from the property applied to. Applicant stated she remained with the same employer and was going to be transferring to another location near the property. Applicant was informed she would need to submit verification of this before application review could be completed. Applicant did not produce documentation verifying employment until November 22, 2016. Application was approved on November 22, 2016. Applicant was informed an apartment would be ready on or about December 15, 2016. Due to unforeseen circumstances, the apartment was not going to be ready on December 15th and the applicant was contacted to reschedule the move in date. The applicant was very rude and abusive during this phone conversation. She was informed it would be readied as soon as possible. She replied that would not be good enough and demanded to speak to "higher ups" and demanded a contact number for the corporate office. The applicant contacted the leasing office multiple times demanding to speak to someone else "higher up in management" to move in quicker. The applicant was rude, abusive and unable or unwilling to converse in a reasonable manner. After several of these disruptive conversations, leasing personnel attempted to contact applicant by phone, leaving voice mail messages, for three consecutive days beginning December 12, to no avail. Applicant has not contacted the leasing office since December 12,

Initial Business Response /* (1000, 5, 2015/12/31) */
Tenant has lived at this complex for over years, transferring to new units timesThe first notice received regarding the light fixtures was 12/17/15, the same day she filed this complaintThe light fixture has been repaired and she has
been given instructions on how to replace the light bulbs without breaking the fixtureThe bathroom mirror was placed back on track and the handle replacedThe remainder of these complaints are due to tenant damage and were not reported prior to this complaint

Complaint: ***
I am rejecting this response because: *** is such a liar, when I paid my application fee we discussed me moving in on December 8th but she failed to leave that information out didn't she? On the 8th of December is when she informed me the apartment would not be ready till the 15th & I was nice enough to accept that & she want to talk about rude & abusive let's talk about how your company does not know how to run a business and or do good business at thatThen on top of that the Monday before the 15th *** calls and tells me the apartment would not now be available till the 22nd of DecemberHell yes I was upset you can not tell me you would have not been pissed tooBut of course the company (Idlewood Estates) and Revdex.com would not care as long as ya'll are comfortable, cozy and safe in y'all home that's all the matter to y'allThat's says alot about the company & *** wants to pretend she tried so hard to get a hold of me she called me twice the first message she left stating to call her back and the same day I did and of course no answer so I left a message she called me back Friday the 16th I was at work & could not answer the phone so she left a message stating that they would not be able to rent to me, nine times out of ten because they got my complaint and all of a sudden they can't rent to me that's just oh so funny to meI called her back on my break after listening to her message and of course she didn't answer and if we wanna be petty I don't mind getting a print out of my whole call log if I need toAfter the way Idlewood treated me I won't sign a twelve month lease with this sg of a businessI'm glad I didn't do business with them & I'm going to be sure to spread the word & bash them in everyway I can because that's what they deserveHopefully I can get the news to do a report on their bad business and how they treat their costumersIdlehood Estates should be put out of business for not knowing how to run a business (.)
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/12/31) */
Tenant has lived at this complex for over years, transferring to new units timesThe first notice received regarding the light fixtures was 12/17/15, the same day she filed this complaintThe light fixture has been repaired and she has
been given instructions on how to replace the light bulbs without breaking the fixtureThe bathroom mirror was placed back on track and the handle replacedThe remainder of these complaints are due to tenant damage and were not reported prior to this complaint

Regarding the tenant's claim, the tenant did live there for years and we did take that into consideration on the charges. However, the charges were beyond reasonable wear and tear. The tenant had left things behind in the apartment. The apartment was covered in heavy nicotine and
the carpets needed cleaning, as well as the whole apartment. We adjusted the fees due to the tenant being in the apartment for years.The tenant did not contact the leasing office over the balance due nor did the tenant report any work orders to the leasing office over the animals/mold/outlets/and floor repairs that the tenant states they made

Ms*** vacated her unit without submitting any notice of intending to do so or when she did vacateUnit was discovered abandoned 6/30/Upon inspection of the abandon unit, numerous damages were foundAn itemized list of damages was sent to Ms*** within thirty days of her vacating
the unitShe acknowledges receipt of this notice in her letter, yet she never respondedThe damages to the unit were extensive: carpet and vinyl complete replacement, cabinets and countertops (new) in kitchen and bathroom were all painted complete replacement, walls painted blue and orange complete paint and primer, broken window replacement, locks replacementPhotos were taken and are on file documenting damages

One would think it should be apparent following these latest allegations and libelous statements, there will not be a reasonable resolution to this matter. The applicant referring to our personnel as liars and our organization, as well as the Revdex.com, as uncaring simply due to the applicant not achieving her wishes on claims is unacceptable. The initial claims in her first complaint that were rebutted were not mentioned by the applicant in the latest complaint. She must realize these can be evidenced through documents on file. There are no further responses to issue, our previous statement stands. Making her malicious and perhaps slanderous intentions known in writing will be most helpful, thank you for passing that on

One would think it should be apparent following these latest allegations and libelous statements, there will not be a reasonable resolution to this matter. The applicant referring to our personnel as liars and our organization, as well as the Revdex.com, as uncaring simply due to the applicant not achieving her wishes on claims is unacceptable. The initial claims in her first complaint that were rebutted were not mentioned by the applicant in the latest complaint. She must realize these can be evidenced through documents on file. There are no further responses to issue, our previous statement stands. Making her malicious and perhaps slanderous intentions known in writing will be most helpful, thank you for passing that on

Ms*** vacated her unit without submitting any notice of intending to do so or when she did vacateUnit was discovered abandoned 6/30/Upon inspection of the abandon unit, numerous damages were foundAn itemized list of damages was sent to Ms*** within thirty days of her vacating
the unitShe acknowledges receipt of this notice in her letter, yet she never responded The damages to the unit were extensive: carpet and vinyl complete replacement, cabinets and countertops (new) in kitchen and bathroom were all painted complete replacement, walls painted blue and orange complete paint and primer, broken window replacement, locks replacement Photos were taken and are on file documenting damages

Tenant vacated with a balance due of $2,on 5/16/2011. She did make a payment of $on 10/11/2011. There has not been an authorized settlement agreement for this account

Complaint: [redacted]
I am rejecting this response because: [redacted] is such a liar, when I paid my application fee we discussed me moving in on December 8th 2016 but she failed to leave that information out didn't she? On the 8th of December is when she informed me the apartment would not be ready till the 15th & I was nice enough to accept that & she want to talk about rude & abusive let's talk about how your company does not know how to run a business and or do good business at that. Then on top of that the Monday before the 15th [redacted] calls and tells me the apartment would not now be available till the 22nd of December. Hell yes I was upset you can not tell me you would have not been pissed too. But of course the company (Idlewood Estates) and Revdex.com would not care as long as ya'll are comfortable, cozy and safe in y'all home that's all the matter to y'all. That's says alot about the company & [redacted] wants to pretend she tried so hard to get a hold of me she called me twice the first message she left stating to call her back and the same day I did and of course no answer so I left a message she called me back Friday the 16th I was at work & could not answer the phone so she left a message stating that they would not be able to rent to me, nine times out of ten because they got my complaint and all of a sudden they can't rent to me that's just oh so funny to me. I called her back on my break after listening to her message and of course she didn't answer and if we wanna be petty I don't mind getting a print out of my whole call log if I need to... After the way Idlewood treated me I won't sign a twelve month lease with this sg of a business. I'm glad I didn't do business with them & I'm going to be sure to spread the word & bash them in everyway I can because that's what they deserve. Hopefully I can get the news to do a report on their bad business and how they treat their costumers. Idlehood Estates should be put out of business for not knowing how to run a business (.) 
Sincerely,
[redacted]

Received letter from Revdex.com on the afternoon of December 23, 2016.  Please note this was Friday before Christmas holiday and office was not open again until Tuesday, December 27, 2016.  The request to respond to this allegation by 12/27/2016 is not feasible.Applicant submitted an application...

on November 10, 2016 with an application fee of $20.00.  Review of the application produced a question about current employment due to listed location of employment being a great distance from the property applied to.  Applicant stated she remained with the same employer and was going to be transferring to another location near the property.  Applicant was informed she would need to submit verification of this before application review could be completed.  Applicant did not produce documentation verifying employment until November 22, 2016.  Application was approved on November 22, 2016.  Applicant was informed an apartment would be ready on or about December 15, 2016.  Due to unforeseen circumstances, the apartment was not going to be ready on December 15th and the applicant was contacted to reschedule the move in date.  The applicant was very rude and abusive during this phone conversation.  She was informed it would be readied as soon as possible.  She replied that would not be good enough and demanded to speak to "higher ups" and demanded a contact number for the corporate office.  The applicant contacted the leasing office multiple times demanding to speak to someone else "higher up in management" to move in quicker.  The applicant was rude, abusive and unable or unwilling to converse in a reasonable manner.  After several of these disruptive conversations, leasing personnel attempted to contact applicant by phone, leaving voice mail messages, for three consecutive days beginning December 12, 2016 to no avail.  Applicant has not contacted the leasing office since December 12, 2016.

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Address: 125 Idlerun Dr, Collinsville, Illinois, United States, 62234-2119

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