IDLife Reviews (%countItem)
IDLife Rating
Address: 10825 John W Elliott Dr., Suite 100, Frisco, Texas, United States, 75034
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Address: 10825 John W Elliott Dr., Suite 100, Frisco, Texas, United States, 75034
Phone: |
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Add contact information for IDLife
Ive been an IDLIfe member since 2017.
This company sees anyone who isn't a "top" earner as just another name on their rosrter.
I've been verbally abused by a former friend and sponsor an IDLife "Top Earner" for quite a while now.
I've called the "Customer Advocate" to address his abuse with them and here is how they chose to handle the situation:
I called on 11/27/2019 and instead of addressing my concerns, they Stone walled me, ducked, dodged, changed the narrative hoping I wouldn't notice, then played games with me over the phone.
I've been trying to get a mentor which is a service they "offer" for quite a while now and literally EVERY TIME I tried, I got "Policy Policy Policy" as a response.
But anytime Chad or any of the other "Top earners" request assistance or recognition for their initiatives they're met with an immediate phone call by someone at the top.
You know, I think thats a *** poor way to treat an Iraq war veteran who has done nothing but namedrop IDLife in a positive way for the last two years.
All I asked for was assistance and I got told to "Go pound sand" because I'm not a "Top Earner".
Excuse my language here but, thats ***!!!
IDLife, you can do better than that. If you're about what you say you're about you'll do right by me.
If not, It tells me you're frauds and so is your *** poor messaging.
Challenge made!
Lets see if you have the backbone to take it up and be about your product.
It simple. 1) Stop Dodging me. 2) Have the integrity enough to admit you have a problem. 3) Do right by me by having an actual person of actual authority from IDLife Actually pick up the actual phone, dial my number and actually call me so that I can get some actual help in finding an actual coach who will actually help me reach my actual goals and isn't worried about me not being in "Top Earner" Status. Do That, and well call it resolved. Surprise surprise im actually asking you to do your job IDLife. Life is difficult isn't it? Sorry Not Sorry for having to go to the Revdex.com but you people left me ZERO choice since you called my bluff. A word of advise, *** off a consumer just because they're not "Top Earners" is the quickest way to find yourself with nothing but only two or three "Top Earners" who aren't buying your products IDLife.
Hello Mr.,
We're sorry to hear about your disappointment with the independent associate who introduced you to our company.
IDLife prides itself on its high quality products and a solid platform which provides resources that allow individuals to share our products with others. IDLife offers a wealth of information about our products and ways to introduce others to the benefits of our products through written materials, seminars, training videos, and our dedicated Customer Care Advocates. You may be interested to know that these informational tools are not limited to contact with independent associates but are available via several outlets.
Our company policies and procedures, which are applicable to both employees of IDLife and non-employee independent associates, are designed to ensure anyone associated with IDLife is held to a standard that upholds our company philosophy.
Our research indicates that your specific request on November 27, 2019 was in direct violation of our company policies and procedures. Our customer service team promptly addressed your concerns by providing a clear explanation of our policies and procedures as well as viable options which adhered to the rules we have in place.
Unfortunately, instead of choosing one of those options, you have chosen to instead demand your original course of action, disparaging and defaming individuals associated with the company, and made unfounded and siliceous comments about IDLife. This rant, however in no way changes the fact that what you want violates our policies and procedures.
While we appreciate your continued communications with us since November 27, 2019 and value your interest in continuing with IDLife, we will not allow you to move forward with any option that violates our policies and procedures. It is our hope that we can continue to amicably work together to reach a satisfactory solution that is within our company guidelines.
Speaking as a Board Certified Nutritionist, IDLife's products are by far the best supplements on the market. I am proud to offer my clients and athlete's ALL of IDLife's products, knowing they are safe, effective and thoroughly tested, each and every time.
Over Selling Without Complete Info Provided Customer
Having daughters with multiple health concerns, I was very interested in the DNA testing in the $299 package offered to determine each persons dietary and supplement needs. The Rep asked many questions, took payment without disclosing charges adding up to close to $1,500 in total for three people (not disclosed before submission of order). Two of the orders were duplicated on different cards because I was told the orders were declined on one card and had to be submitted on another which resulted in double billing which took additional time and effort to get resolved. A CV charge of $30 for each order was billed, which was not for product, and hasn't been adequately explained by the Rep or the company. One order was incomplete because of one of the persons being unavailable. When the order was completed, the company added another charge of $126 onto my card without prior authorization. The company first stated that more product had been ordered and when challenged said it was a mistake. If a person has time to address these sorts of concerns and plenty of money that's one thing, if not this could be what you will encounter also. Vitamin pack requires 20 pills in the a.m. and 20 pills in the p.m. to be ingested which seem to be an overkill for ones system. All unneeded supplement will be disposed of by the body and product is too expensive to waste! Apparently product cannot be returned as Rep offered to buy back unwanted product, but failed to follow through. Also, order to date is incomplete because it was back ordered. Company expressed ability to keep charging your credit card without prior consent. THIS IS AN UNSCRUPULOUS COMPANY, BEWARE!!!!!
Do not want any further shipments of product. Refund CV charge on three orders as I refuse to do further business with this company.
contacted IDLife's customer service on 9/16 to discuss charges on her card. IDLife notified *** that there were charges from her own account and from two of her daughters' accounts. IDLife did find an order for customized vitamins that were charged for, but should have been free on Jeralynn Wodehouse's account. IDLife immediately refunded that order. Ms. was concerned there were other charges, but the only charges after the single refund was processed were for 3 enrollment kits: one on Ms. account, and one on each of her two daughters' accounts. IDLife notified Ms. there were scheduled orders scheduled on her daughters' accounts with her card tied to them and she asked we remove her card from those accounts. IDLife removed her card from all requested accounts. There are no recurring charges or orders scheduled on any of the accounts Ms. used her card on. She will not see any further charges or orders from IDLife unless she initiates an order. In regards to the "CV Charge of $30 for each order," the 30 CV is not a charge at all. That is a line item on the invoice showing Commissionable Volume associated with each order, not a charge. IDLife cannot refund the "CV Charge" because it is not a monetary amount and was not a charge to her card.
Regards
(The consumer indicated he/she DID NOT accept the response from the business.)
Apparently this company does not have a process for returning or exchanging product. I gave product back to their representative for exchange which they said would be exchanged; but, to date I haven't received the promised exchanged product. The CV charge was definitely added to monies collected to all orders that I placed and have paid for. I will print out my receipt and submit. I do not understand their explanation of what a CV charge even is. Their representative did not disclose or make clear what additional charges would be added. The monetary difference between $299 and $480 is substantial and a full explanation of same should have been provided before charging a credit card account which had been provided. Credit card companies provide little assistance in recouping losses and leaves the consumer vulnerable to unscrupulous vendors.
purchased an Associate Enrollment Kit with DNA Testing Kit for $299.99, a Life Hack Stack for $59.99 and a Hydrate Jar for $32.99, which brought the subtotal to $392.97. Shipping costs were $11.83 and sales tax was $28.14, bringing the total to $432.94. The CV line item for 29.30 on this order is a sales volume amount used to calculate commissions in the IDLife Compensation Plan, it is not an additional charge. No other orders have been placed on this account and no recurring orders are scheduled. To date, there are no calls or emails to IDLife, LLC requesting an exchange or refund of products on this account.
Jeralynn Wodehouse is Ms. daughter and used Ms. card to purchase an Associate Enrollment Kit with DNA Testing Kit for $299.99, a Weight Loss Stack for $98.99 and a Hydrate Jar for $32.99, which brought her subtotal to $431.97. Shipping costs were $12.53 and sales tax was $36.12, bringing the total to $480.62. The CV line item for 33.20 on this order is a sales volume amount used to calculate commissions in the IDLife Compensation Plan, it is not an additional charge. Subsequently an additional charge two weeks later was make on this account for $126.63 for a product that should have been free. As soon as Ms. contacted IDLife about this charge, the $126.63 charge was immediately refunded. Ms. card was removed from this account and there are no recurring orders scheduled on the account. To date, there are no calls or emails to IDLife, LLC requesting an exchange or refund of products on this account.
Kristi Brouhard is another daughter of Ms.. Using Ms. card, she purchased an Associate Enrollment Kit with DNA Testing Kit for $299.99, a Weight Loss Stack for $98.99 and a Hydrate Jar for $32.99, bringing the subtotal to $431.97. Shipping costs were $12.53 and sales tax was $36.12, bringing the total to $480.62. The CV line item for 33.20 on this order is a sales volume amount used to calculate commissions in the IDLife Compensation Plan, it is not an additional charge. There were no other charges on this account. When Ms. called in regards to the charge on Ms. Wodehouse's account mentioned above, Ms. card was also removed from this account. There are no recurring orders scheduled on this account. To date, there are no calls or emails to IDLife, LLC requesting an exchange or refund of products on this account.
IDLife, LLC has a very clear process for returning product for a refund. The invoices emailed after the each order include IDLife's return policy. IDLife offers a 30 day money back guarantee from the date of purchase. To date, Ms. has not contacted IDLife, LLC to inquire about returning purchased product for refund. IDLife, LLC has no record of Ms. returning any product to the Company for exchange. Ms. may contact IDLife, LLC at XXX-XXX-XXXX to initiate an exchange or refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
None of the explanations offered by this company were disclosed by the representatives that sold the product in advance. What they did say is that they would buy back any product we didn't want. Product taken back was a 2 containers of Slim and two packages of whey proteins which their supervisor said would be replaced at no charge with pea protein. Neither ever happened. They are hiding behind policy rather than trying to find out what really happened!
It has been 9 weeks since I ordered their kit, 7 weeks since they received it, and I still dont have my DNA results!
I paid 249.00 for their DNA kit. The girl who told me about this said it took less than 3 weeks to get her results. I ordered the kit, it took a week to get. I sent it out the next day, it took another week for them to email me they got it. It took them 5 more weeks from that to tell me I didnt fill sonethibg out. I have no idea what I didnt fill out, I signed stuff and looked it over before sending it out. I sent their email back that same day with the info they wanted, which was just to say the kit I sent was the kit I used...I mean really??? So I figured once I sent the email back they would process it. After a week of not hearing anything, I called them. I was told since I didnt say it was me who used the kit even though I signed, initialed etc, the kit then got put in back of the line. Since I was already kicked off their facebook group from posting about my so far negative experience, I said I am no longer willing to wait 5 more weeks, I want a refund. I was told since I used the kit, I cant get a refund. They would ask the lab to expedite the test. Well I still havent heard anything...5 weeks just to tell me I didnt say I used this particular kit...then making me wait 5 weeks more because my kit was then returned to the starting point is entirely too long and really poor business!And not even an update on whether the lab is expeditibg this or not!
I just want a refund or at least know how much more I am going to have to wait! I was told 3 weeks at the most before i even ordered this!
The company has sent my results..I am willing to drop this complaint.
I placed an order for the berry powder on 7/26/19. They processed my payment but indicated with the high demand orders were running 7-10 days behind on shipping. After 2 weeks, I tried calling customer service and it was an automated message. it said to email any questions to them and you could find it on the site. I did that and received an automated reply saying they would get back to me in 5-7 days. I finally received a reply from them and my order would ship the week of 8/12. Did not happen. No update was sent to me. I checked their site again and this time it said my item would ship the week of 8/19. Did not happen. Right now no update. I believe I may not ever receive my order. This is the worst company I have ever dealt with. However, they still have my money.
On 8/12/19 this customer contacted IDLife regarding an email communication he had received regarding the product he had purchased being on temporary back order due to an overwhelming and unforeseen demand for the product. He was provided an option of changing his order to our Orange Energy formula, waiting on the product to be back in stock and receive free shipping, or we could process a refund. He elected a refund of the purchase price. In response, a full refund was processed as requested.
Please shut them down and get my money back.
See full details above.
If you need to contact me for further info you can do so by email or phone. Don
To Whom This May Concern,
I purchased a nutritional product from ID Life in the amount of $312.43 on July 8th 2019.
Included in the purchase was nutritional supplements, sleep aid strips, a powdered hydrate drink, a powdered slim drink to curb appetite, and a DNA kit.
It took 2 weeks for the package to arrive from the date of purchase listed above.
I began taking the nutritional supplements along with the hydrate and slim powered drinks right away.
I filled out the paperwork for the DNA test and sent it back within 5 days of getting the kit.
Within 5 days I began feeling sick after taking both the nutrients and the powdered drinks.
I went to my Dr and he said I had caught a parasite (which is a bacterial worm that lives in your intestines which comes from contaminated food or supplement products) which can lead to hospitalization.
I tried contacting the company by phone and by email. No-one answers the phone. You are left on hold for hours. NO one answered my email. I put a read receipt on the email and they didn't even read it or look at it.
I can't even return the product because the company has not provided a mailing address or a return label.
As stated above I've contact the company over 5 times by phone to no avail.
I'm requesting a FULL refund in the amount of $312.43 as I have proof from my Dr. stating these products are the direct cause of a parasite which could lead to hospitalization.
My lawyer has been informed of these issues should the company choose not to give me a FULL refund.
I'd also like to NOTE that yes I did pay for the DNA kit, but I have yet to get any results once so ever.
This company is a SCAM and needs to be shut down once and for all.
Thank you for your time,
***
P.S I've contact the FTC, General Attorney Office, and Consumer Reports.
I want a FULL refund and I want the company SHUt down for providing products that are contaminated. Please investigate this matter fully.
On 8/13/19 Ms. R was contact by IDLife's General Counsel to address her concerns. In response to her complaint and offer to provide evidence of her salacious allegations, IDLife requested that she provide proof that she said she possessed that our products contained a parasite. It was explained to her that IDLife possesses 3 verifiable quality control tests on every product that leaves our facility, and that if her products contained a parasite then we would be very interested in seeing verification of that information, which she claims she has. To date, Ms. R has not responded to the request for information to support her allegations.
As for her DNA kit test results, because she asked that her account be canceled and a refund be issued, the lab was instructed authorized to destroy her sample. We can't process her DNA sample if she is requesting a refund of the kit price that would pay for the results she is wanting.
Lastly, a full refund was processed for her that very day, and she was told that she could keep the product kit that was sent to her with no need of returning it. We terminated her account with IDLife as requested, apologized for any inconvenience and provided her contact information that she could use if had any additional questions or concerns.
Due to the nature of her allegations which she has published in multiple forums, the evidence she claims to have is still paramount to our final resolution to this matter. If no such evidence in fact exists, further legal action may be required to address this issue.
(The consumer indicated he/she DID NOT accept the response from the business.)
By law I do not have to share my medical records with this company. That is against hippa law. The fact is I became sick with a parasite after eating this garbage. I got my money back, but the company needs to go under sever investigation and needs to be shut down.
I know my rights and I do NOT have to share my medical records with anyone.
The allegations Ms. R makes against IDLife are serious, and she offered to provide proof to support her salacious statements, which she now tries to hide behind HIPAA laws to protect. We have no idea if her alleged illness resulted from something she ate, something she drank, something she was exposed to biologically or virally, or any of a number of other possibilities. As stated previously, IDLife retains 3 independent lab tests on every product it produces. Opening of an internal investigation within the company is a serious concern because the safety of our customers who consume our products is our primary concern. In an effort to understand the nature of this complaint, we'd like to know some additional information. Which consumed product (from your order) is associated with this complaint, as well as the manner in which it was prepared, prior to consumption. This will help us dive into understanding as to whether there are other products affected by this complaint, as well as, assess the risk, and take the appropriate action. Other than providing her money back, which she has admitted she has already received, there is little else we can do on our part without a lot more information from this consumer regarding the nature of her complaint.
I'm an agent that wants to work under someone else
I'm an agent with IDlife. However, the agent I was previously under we had a bad falling out and I do not want to do business with that person. I don't have the dates that I called in. But what I do know is that when I called back in Aug. of 2018. I was told by a male that I would have to deactivate everything and wait six months before I could move under someone else. And that I would also have to send an email to customer service and ask for approval. I then called back right around Christmas time and someone told me that he would send an email on my behalf to the corporate office asking for someone to call me. It is now February 7, 2019 and no one has yet to call, or email me. I've checked into your policy and a customer service rep from your company also informed that it was nowhere in your policy stating that I could not switch the person that I'm signed up under. I have two people under me that would like to place an order, along with myself. An If I'm unable to change the person I joined under, we will no longer shop with ID life.
I would like to change the person I joined under. I'm not sure when I first called to ask about this issue. I know for a fact I've called about four or more times. And neither time was logged. And that I know because the representative I spoke with told me.
To Whom It May Concern,
After receiving the complaint from the Revdex.com, IDLife has contacted Ms. to approve the request to be moved under a different Independent Associate in the Company. The change was completed on 2/19/19, per Ms. request.
Regards
(The consumer indicated he/she ACCEPTED the response from the business.)
Was not informed an item was out of stock and charged for it. Have not received item or a refund. Company will not respond to numerous emails.
On October 25, 2018, I ordered Strawberry Kiwi Pre Work Out 20 pack. Purchase amount was 49.99. The website did not disclose the product was out of stock but charged my credit card. When I received the other item I ordered, there was a card in the box that stated that the pre-work out was out of stock. November 5, 7 and 12th, I sent emails to the company inquiring as to why I was charged for an item that wasn't in stock and when would it be shipped. I have not received a response from the company, the product or a refund to date.
I would like a refund for $49.99 for the pre-work out I did not receive. I no longer want the product.
Ms. placed an order on 10/25/18, which contained an item on a temporary back-order. Ms. emailed IDLife's customer service department to inquire about her order on 11/5 and 11/7. IDLife responded to both emails, on 11/6/18 and 11/7/18, asking if she would like to change the flavor of the back-ordered item so it could be shipped immediately, or if she would like a refund. IDLife never received a response for what she would like to do with her order. Instead IDLife received a complaint through the Revdex.com. After receiving the customer complaint from the Revdex.com, IDLife has refunded the requested $49.99 on 12/6/18 per Ms. desired resolution in the complaint.
Regards,
T.J. ***
Controller
IDLife, LLC
(o) ***
(e) ***@idlife.com
Terrible customer service. IDLife does not disclose when items are out of stock on their website; therefore, when you order, you are charged for items that are not available. This happened to me on two occasions. The first time, I requested a refund, which I was told was credited to my account and given a confirmation number that verified 'receipt of refund', which was not reflected in my account activity. I was then informed that the banking institution that I used had not proved to be reliable with the company in the past. I had a wonderful company associate that replaced the product I was 'refunded' out of their own inventory.
After a month or so, I decided to try ordering the products again due to the quality of the products and my friend's excellent customer support. Sadly, again when the product was delivered, there was a product missing that I was charged for. This time, a small insert was provided that stated that the product was out of stock and would be shipped upon the warehouse being restocked.
Again, I emailed the company, asking why that when products that are not in stock, why are customers not informed when adding products to their shopping cart or upon checking out. I also expressed my displeasure, stating that to date, this is the only company that I have placed online orders where the shopping cart or website does not disclose when an item is out of stock.
My order was shipped on October 25, 2018 and I have sent the same email to the company twice with no response. I also have yet to receive any type of response or correspondence from the company.
g in throat, heart burn, nausea , indigestion, upset stomach) they are saying this is expected because it is a high quality product.
Looking to file a report on a business in Texas. Idlife is selling a product called slim + that is causing medical issues (burning in throat, heart burn, nausea , indigestion, upset stomach) they are saying this is expected because it is a high quality product. I purchased 3 bags of this same item on one order, the second bag the powder was poured in a water bottle and it fermented sizzled bubbles and smelled like a bad gas order. I asked them to resolve this by letting me return to their QC for analization, but they refused. Please help to push for this product to be taken off of production.
Refund and have them recall
Contact Name and Title: TJ *** Controller
Contact Phone: XXXXXXXXXX
Contact Email: ***@idlife.com
Ms. order was placed on July 7/5/2018 and her product was returned for refund on 11/2/2018. Our customer service team attempted to process the refund on 11/13/2018, but due to the order being over 120 days old, we were unable to process the refund back to the credit card on file. A manual check request was made by our customer service team and the refund check has been sent to Ms..
IDLife takes complaints of customer health issues very seriously. All notifications of serious adverse events are reported to the FDA as mandated by law.
I called in April 2017 to tell IDLife to cancel an order and that they were no longer authorized to charge my card and they continued to do so
I called in April 2017 to tell IDLife to cancel an order and that they were no longer authorized to charge my card and they continued to charge my card without authorization. I called to resolve this issue and they refuse to reimburse me for the charges. They contend someone went into the back office and reauthorized the card but I know that is not possible. They charged my card for 8 months without authroization.
I would like a refund of the full $754.96 owed to me.
is a customer of IDLife, along with her sister ***. Both customers have unique online accounts, by which they can order products from IDLife. When ***'s sister, ***, became a customer, she was apparently using ***'s credit card to make purchases. On 2/28/17, *** called IDLife to cancel her own recurring orders and to cancel the recurring orders from ***'s account because *** was using her card. IDLife successfully removed ***'s card information from both accounts and attempted to call *** that same day to request a new card for her to use for her orders. However, the number IDLife had on file for *** was out of service. On 11/1/17, IDLife's records show somebody logged into ***'s online IDLife account and added ***'s credit card back onto her account and began to place orders again. IDLife did not place ***'s card on file for *** at this time, or at any time after *** requested the Company remove it. When *** contacted IDLife on 6/21/18 regarding the charges on her card, we again removed the card from ***'s online account and stopped any scheduled recurring orders. In the 7-month period between the orders beginning again and ***'s phone call, all the orders placed on ***'s account were successfully shipped to the delivery address, and none have been returned to IDLife. IDLife would be happy to refund the orders upon receipt of the delivered goods returned to IDLife, in accordance with the Company's return policy.
One of IDlife's associates, *** Shah, sold me some of their vitamins. These vitamins made me sick to my stomach. I talked to my doctor and was told these vitamins can be harmful to my health. They caused dizzy spells, headaches, and nausea. When I talked to Kavita about this, she blamed it on me and my doctor. She encouraged me to keep taking it and told me my doctor was wrong.
This business is a complete scam. Their associates are extremely aggressive and knowledgeable. What kind of training are they given?