Sign in

idoctor Kiosk

Sharing is caring! Have something to share about idoctor Kiosk? Use RevDex to write a review
Reviews idoctor Kiosk

idoctor Kiosk Reviews (10)

Dan stated the consumer 's complaint is against location in [redacted] in [redacted] **

The business has responded Please see below:
*** *** purchased a living social
deal for the iPad to be repaired, we performed the repair under an hour as promisediPad left the Kiosk fully functional to the customers satisfactorySomehow several weeks later *** returned the iPad with a damaged screenWe proceeded to explain that the cracked screen is not covered under warranty (STATED ON RECEIPT & POLICY) Our limited warranty covers defects, not physical damage*** was unhappy and proceeded to file a complaintWe tried offering *** a discount and he refused itI explained very well that physical damage was not covered under the limited defect warranty but he did not understand

Revdex.com:At this time, I have not been contacted by idoctor Kiosk regarding complaint ID [redacted].Sincerely,[redacted]

Dan stated the consumer 's complaint is against location in [redacted] in [redacted].

Revdex.com:At this time, I have not been contacted by idoctor Kiosk regarding complaint ID [redacted].Sincerely,[redacted]

Review: On 2/**/15 I brought my iPad mini to iDoctor Kiosk in [redacted] to have the screen (digitizer) replaced because it was cracked. I also brought my own, brand new factory sealed digitizer (screen) with me. The technician ([redacted]) informed me that they can only warranty the service and not the screen due to it not being their equipment. I agreed. This tech then stated to me that it would take about 1/2 hour to complete the replacement. He then began his work. Approximately 1 half hour later I returned to this kiosk and my repair was not done. The tech told me that my iPad was the most difficult one he had ever worked on. I then told him I would be back in another half hour to collect it. Upon returning approximately 1/2 hour later the tech informed me that the work was complete and then explained to me that I should not turn it on or use it for 24 hours so the adhesive could set properly. I then paid for the service of the replacement partly using a "[redacted]" coupon (which is why I chose this company to begin with) and partly with my credit card, the total being $119.00. I then went home and left the iPad alone for the recommended time period.

On 3/*/15, I removed the rubber bands from the iPad which were being used to hold the new screen in place and I did this as recommended by the tech (from behind the iPad). I then removed the protective plastic shield the tech had placed over the new screen. Immediately I noticed several fingerprints and smudges on the new screen. I attempted to wipe them clean but they would not come off and it is then that I realized these markings were on the underside of the screen. I then called the kiosk where I had the work done and spoke to a gentlemen who told me to bring back my iPad and they would remove the screen and clean it then replace it again without any additional charge.

On 3/*/15, at approximately 2:30PM, I returned to the kiosk and while I was walking up to it I observed the tech ([redacted]) sitting on a stool with his legs spread and a girl in between them in a close embrace. As I thought this odd, I said excuse me and explained to [redacted] why I was there. He seemed to become very upset when I informed him that he left all these fingerprints and smudges underneath the screen, stating, "I never do that." I then informed him of the conversation I had with the man on the telephone 2 days earlier and that all he has to do is remove the screen, clean it and reseal it to the iPad. [redacted] then told me that the screen might break, but agreed to do the work. I asked how long this would take and he said about a 1/2 hour.

Approximately 45 minutes later I came back to the Kiosk and [redacted] immediately told me he had to go to the bathroom and that he would be right back. Approximately 5 minutes later [redacted] returned and informed me that while he was removing the screen it cracked just like he said it would. He said it's not a bad crack but does go across the glass. I then told [redacted] that he needs to replace it with a new screen and his immediate reply was, "I'm not paying for it!" I then informed him that due to his breaking it while attempting to repair his original damage to it, he or the owner of the company needs to authorize the replacement with a new one. He again said he wasn't paying for it and he looked at me, staring and tensing up his body. I thought he was going to physically lash out at me so I interrupted his thought process by asking him to call his supervisor. Reluctantly he did this and explained to the person on the phone what had happened.

After a lengthy conversation with the supervisor, [redacted] re-approached me and set his cell phone on the kiosk in between the two of us and he told me that his [redacted] agrees with him and that they are not paying for a new screen. I then informed [redacted] that I would have to take this matter up legally and he replied, "Did you hear that?", then touching his cell phone a voice came over it stating yes. This voice then proceeded to say that they would not replace the screen for free. I then informed this voice on the cell phone that I don't think a Judge would agree and he replied that I could go that route but if I looked at the kiosk I would see a camera and microphone that was recording everything we did and said. As this was of no consequence to me and as I was having a hard time hearing this person on the speaker of the cell phone, [redacted] picked up the phone and told this person that he was going to just give me the phone to speak directly to the [redacted] so we could hear each other better. [redacted] then handed me the phone.

As I now have the [redacted]s cell phone, I attempt to explain to the person on the the other end that I shouldn't have to pay for a new screen and it's replacement due to your technician's incompetence in replacing the item (this seemed to physically upset [redacted]) to begin with and then cracking the brand new screen when trying to correct his negligence. This person then replied to me that he ([redacted]) told you (me) that the screen would most probably break when removing it and I didn't buy it from them so they are not responsible for it and they will not replace it unless I buy a new screen. If I were to buy a new screen they will replace it for free. I then asked this person for his name and title, but his response was, "My name doesn't matter." I then said to him that what if I come back and someone else is working here and they don't know what the situation is? I need to be able to refer to someone to get this done, right? He then told me his name was Jonas and that he is the manager. I asked Jonas what his last name was and he told me Alemeida. I then thanked him and ended my conversation with him. There were now other customers gathering at the kiosk and seeing that I was not going to get the customer satisfaction I deserved, I collected my iPad and left.Desired Settlement: As I came to this company in good faith to get my iPad mini screen replaced and it was the technician who left all his fingerprints and other smudges on the underside of the glass screen then sealing it to the iPad making it necessary for me to return to the kiosk again. Then this same technician breaking the glass screen while attempting to replace it, I feel that it is this company's responsibility to cover the damages their technician caused. Also, they need to refund me the price of the [redacted] coupon ($25.00 paid for $50.00 worth of work) for a total of $119.00. I do not feel comfortable after all I have gone through with this company to come back to their kiosk again.

Consumer

Response:

At this time, I have not been contacted by idoctor Kiosk regarding complaint ID [redacted].Sincerely,[redacted]

Review: On May **, 2015 I paid $54 for a cracked screen repair to my Samsung III Mini at the idoctor Kiosk in the Galleria at [redacted].

Upon inquiring about a repair the associate said they had the screen in stock and the repair would be no problem, and take about 20 mins. I returned about 45 mins later to find the job was taking 'a little more time than expected.' I went back 30 mins later to find that the associate was unable to completely install the screen. Additionally, while removing the old screen he bent and gouged the phone housing. HE could not fit the screen in the phone and was unable to progress. He returned the phone to me as 'there was nothing else he could do.' Upon just pressing the power button the new screen immediately cracked since it was not installed correctly. I immediately walked back to the kiosk and requested an additional new screen since the installation was not done correctly. He consulted with his ‘boss’ over the phone and I was informed I could purchase a new screen for $20 but it would be an additional $35 for him to install it. I asked that they provide me with a new screen and I would take care of the install. I was then referred to their website and told to contact them on Monday. I emailed them Monday and received no response.

-The associate seemed prepared to deal with unhappy customers, so I assume I am not the only one who has been ripped off by this kiosk. Do not risk your phone; the associate seemed extremely inexperienced and after watching online repair videos, he did not even have a complete tool set for the job. I am seeking return of the cost of repair.Desired Settlement: I am requesting a complete refund.

I paid for a repair which was not completed.

I attempted to resolve issue by requesting a replacement screen to install myself; without additional labor for the associate. This was refused. I asked to speak with the [redacted], this was refused and I was directed to contact them the following week. I did this and received no reply. The work paid for was not remotely close to being done sufficiently. The associate appears to be poorly trained and inexperienced, I do not believe he should not be working on phone screen replacements. I am requesting a complete refund.

Consumer

Response:

At this time, I have not been contacted by idoctor Kiosk regarding complaint ID [redacted].Sincerely,[redacted]

Review: On January **, 2015 I brought my functioning ipad mini into the idoctor kiosk at the [redacted] in [redacted]. The screen had been cracked but the device functioned properly. I dropped the device off at 11 am. I was told it would be done in an hour. After an hour the worker had not gotten to the device yet, I said I would come back later. I did before the mall closed and he had the device apart and was working on it, following pictures and steps from wiki how on line. I assumed this was standard. We were there until after the mall closed. The device was not functional at the time. It would be left for the next day service tech. I had to call to see if it was done late in the day as they never contacted me. I picked it up and it turned, but had a line through it. He said that it could go away, sometimes the devices have "phantom touches", so see how it functions and if there was a problem that they had a 60 day warranty. So I took it home. The next day I went to turn it on and it came on, flickered and then went out. Ultimately, it did not come on. I plugged it in and still nothing. I brought it back to the idoctor. Even though 6 weeks has passed and 4-5 techs have worked on it and replaced different parts, battery and new LCD, it still does not work. We have emailed via [redacted] through out this process. I have copies of all of the correspondence. Which in general is me asking what is happening, I haven't heard anything and how they plan on correcting their mistake. So I am looking for help with this company that fails to return emails and calls and fails to honor their work and warranties.Desired Settlement: I am seeking for the idoctor company to replace my device.

Review: On 11/**/2014 at 6pm in response to a promotion from [redacted] I drove 55 miles from my residence to the [redacted] in [redacted] to have my iPad (serial number [redacted]) screen repaired at the idoctor kiosk. The promotion offered a discounted rate on a screen replacement. The associate at the kiosk agreed to repair the device after receiving approval from his [redacted] was emailed with the voucher code for the repair at that time. The voucher number [redacted] was used (corresponding [redacted] Receipt for Purchase is [redacted]).

During the repair, which took over an hour despite being promised a 20 minute turnaround, I observed the associate struggling to adequately connect the replacement screen and so I assisted him by holding a flashlight for him so he could see what he was doing. The repair took such a long time because, as the associate admitted and illustrated during my time there A) he was provided with inadequate tools to perform the job - he had only a guitar pick, a razor blade, heatgun/hairdryer and a single pair of tweezers to work with. He had no tools to repair the frame of the device nor to remove the adhesive which held the original screen in place. During the procedure the associate mentioned that he was also tasked with the responsibility of sourcing the replacement parts for the repairs and that he did so by buying inexpensive non-OEM parts from [redacted].

At the end of the job the associate told me that should I require repairs in the future that I should contact him directly and gave me his personal telephone number [redacted]. I have omitted one number here to protect his privacy. I retained the original screen.

Upon completion of the repair I left the mall and returned home. The associate had shown me that the device was responsive to touch. At home that evening I noted that the home button on the device was difficult to use and was occasionally non-responsive. I also noted that the rim of the screen replacement around the home key seemed sharp and that the button tended to sit lower than the screen. I also noted that the replacement screen sat higher than the frame of the device by approximately .2-.3 mm and had a 90 degree angle to the edge.

Upon comparison to the original screen it is apparent that in addition to being non-OEM the replacement screen is made of substandard materials and craftsmanship. The original screen was made from tempered glass and has slightly rounded edges. It is also treated with a an oleophobic coating which resists fingerprints. The replacement is made of non-temepred glass which feels and sounds different even when merely touched with a fingertip, has sharp edges, has no fingerprint resistant coating and either due to substandard workmanship on the associate's part in general or from failing to properly remove all of the original adhesive it protrudes above the ipad frame and is the reason the home button sinks into the device making it unresponsive. All in all it was a shoddy job done inexpertly by an associate armed with substandard parts and tools. When I attempted to slide the device into the same protective case I had used before without incident the corners of the device cracked due to very light pressure on them.

On [redacted] November, 2014 at approximately 1pm I returned to the kiosk and requested that the work be redone. The associate checked in with [redacted] and was advised not to do the repair. This is in spite of the stated warranty policy which is posted on an electronic sign in the middle of the kiosk on a flat screen TV or monitor no smaller than 36". The sign states that repairs are supported by a 60 day warranty.Desired Settlement: refund via [redacted]

Business

Response:

Dan stated the consumer 's complaint is against location in [redacted] in [redacted].

Business

Response:

The business has responded. Please see below:[redacted] purchased a living social deal for the iPad to be repaired, we performed the repair under an hour as promised. iPad left the Kiosk fully functional to the customers satisfactory. Somehow several weeks later [redacted] returned the iPad with a damaged screen. We proceeded to explain that the cracked screen is not covered under warranty (STATED ON RECEIPT & POLICY) Our limited warranty covers defects, not physical damage. [redacted] was unhappy and proceeded to file a complaint. We tried offering [redacted] a discount and he refused it. I explained very well that physical damage was not covered under the limited defect warranty but he did not understand.

Review: Apparently this company fixes phones I had a broken screen on my iPhone 5, it still turned on but the screen was just messed up, they took my 122 dollars and said come back in 15 and it'll be done, so I come back and wait and wait and the guy say, "are you sure it turned on before" he saw it was on before in the first place, then he says the whole phone is messed up not just the screen, when it turned on before it won't even turn on now, so they tell me I can either put my money into a new phone from them or get store credit, but they did not fix my phone and even made it worse so I wanted my money back, he then made a phone call and said he had to keep 55 dollars for labor, and I disagreed and he said I can give you the 50 back and you can call a manager and talk to him, so he gives me two different numbers and no one picks up no matter how many times I call!! then I call again and he gives me a website and another number.. the numbers would text me back but would not answer any of my questions or pick the phone up to talk to me. the owner of this company is Jonas B[redacted], the one who was ignoring my calls , I was not rude with the employees all I wanted to do was speak with a manager, they kept giving me different numbers and all I wanted to do was speak to a manager which makes me question how legit this company is. the point of it all being I paid for a service that they did not do, they actually broke it even more and would only give my half back, then when I asked to speak to a manager there was no one there to talk to and no one would pick up any of the phone numbers the employees gave me, all I want is my money back, 50 dollars is a lot to just give away, it may not be to everyone but it is to me and the fact that they are playing these games with the phones and basically I just wanted to talk to somebody about getting my money back, this happened in the waterbury location but it is all the same people running it all the extensions go to the same 2 people that I was dealing with when I first went to go get my phone fixedDesired Settlement: I just want all of my money back, if they could give me a new phone, which I think they should since they broke my actual phone when the screen was just broken in the first place, then that would be nice too

Check fields!

Write a review of idoctor Kiosk

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

idoctor Kiosk Rating

Overall satisfaction rating

Description: ELECTRONIC EQUIPMENT & SUPPLIERS-SERVICE/REPAIR

Address: 1 North Galleria Drive, Middletown, New York, United States, 10941-3032

Phone:

Show more...

Web:

www.idoctorkiosk.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with idoctor Kiosk, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for idoctor Kiosk

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated