IDrive Rent A Car

Response:Ms [redacted] signed up her daughter on May 14, with the understanding the membership is for one yearMs [redacted] paid $for the first month that also included a processing feeThereafter, all credit card charges for membership fees were declinedWe received a letter from Ms [redacted] on August 17, saying that she wanted to cancel her daughters membership because it was a "waste of money since she never put a foot in the gym," which is correctOur General Manager, [redacted] called Ms [redacted] after receiving her letter and explained to her that there is a $cancellation fee and that she would need to come in to sign a cancellation notice and pay the feeApparently, Ms [redacted] called [redacted] Financial and paid the $fee directly to them on 9/16/without coming back to our club to resolve this issueWe did not know that Ms [redacted] paid [redacted] Financial directly and thus we did not cancel her daughters membership at our club [redacted] Financial continued to bill Ms ***I fired our General Manager [redacted] on 10/28/and found the Revdex.com letter informing us of Ms ***'s complaint against our gymI immediately canceled Ms ***'s daughters membership and contacted [redacted] Financial regarding the past due membership fees and late fees [redacted] Financial cleared up all the charges on her account on 10/30/I have tried calling and emailing Ms [redacted] to let her know that we have taken care of her account and hope that she will consider coming back to our club in the future

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Response:Ms. [redacted] signed up her daughter on May 14, 2015 with the understanding the membership is for one year. Ms [redacted] paid $52.45 for the first month that also included a processing fee. Thereafter, all credit card charges for membership fees were declined. We received a letter from Ms [redacted] on...

August 17, 2015 saying that she wanted to cancel her daughters membership because it was a "waste of money since she never put a foot in the gym," which is correct. Our General Manager, [redacted] called Ms [redacted] after receiving her letter and explained to her that there is a $75.00 cancellation fee and that she would need to come in to sign a cancellation notice and pay the fee. Apparently, Ms [redacted] called [redacted] Financial and paid the $75.00 fee directly to them on 9/16/2015 without coming back to our club to resolve this issue. We did not know that Ms. [redacted] paid [redacted] Financial directly and thus we did not cancel her daughters membership at our club. [redacted] Financial continued to bill Ms [redacted]. I fired our General Manager [redacted] on 10/28/15 and found the Revdex.com letter informing us of Ms [redacted]'s complaint against our gym. I immediately canceled Ms [redacted]'s daughters membership and contacted [redacted] Financial regarding the past due membership fees and late fees. [redacted] Financial cleared up all the charges on her account on 10/30/15. I have tried calling and emailing Ms [redacted] to let her know that we have taken care of her account and hope that she will consider coming back to our club in the future.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.