Complaint: [redacted] I am rejecting this response because: 1) I paid a stars hotel and its location which I expected to stay for my vacations but not a stars hotel and farther location which the hotel and ID90Travel offered Isn't it reasonable?2) As previously mentioned, I notified IDTravel the harmful condition of the hotel at the first night, and I was fanatically begging ID90Travel to help me to change to other hotel but IDTravel failed to do so The ID90Travel is an on-line hotel agents, representing plenty of hotels, helping me to change other the hotel should not be a difficult task for them Also, ID90Travel already charged me the hotel fee on my credit card, and I was bound by the cancellation policy that I would not get refund either or not to stay Per IDTravel response, it seems I could choose not to stay and the ID90Travel would get the refunds from the hotel for me but IDTravel had never advised me of this option in the first place It proves that IDTravel did not really intend to help me get out of the hotel rather than letting me stranding at the hotel Again I booked the hotel and paid the extra price directly to IDTravel in return of their promise to provide me the hotel with the same ratings, conditions and location in accordance with the IDTravel's website The IDTravel breached of this promise and caused me and my wife not the monetary damage but also the emotional distress which I believe the IDTravel is legally liable to Regards, [redacted] **
Complaint: [redacted] Of I am rejecting this response because:your our site presented the option which I selected I took the screen shotit then changed the rate selected should be honored what your stateing is actually called bait and switch and a deceitful business practice As well this is being related to United corporate as well As this was initiated from our cooperate site Regards, [redacted] ***
Mr [redacted] - Hotel rates are dynamic - just like airline tickets are The prices change constantly based upon supply and demand/yield management Can you provide additional information on the exact date, time, and website page that you saw the lower rate and the same information on where you saw the higher rate If you saw the lower rate on the display page and then immediately saw the higher rate on the hotel details page, there is a bug in our system If you saw the higher rate at a later time, there is no way we can control the hotel's dynamic pricing No travel agency can control hotel pricing unless they are purchasing blocks of rooms in advance (which we are not) In fact, our promotional emails include the following language:Rates and AvailabilityAll prices were current at the time this email was publishedActual rates and availability for a specific date and destination may vary at any time, including prior to completing a bookingPlease refer to the website for the most current pricingI will look forward to hearing back from you [redacted] ***, CFOIDTravel
Complaint: [redacted] I am rejecting this response because: 1) I paid a stars hotel and its location which I expected to stay for my vacations but not a stars hotel and farther location which the hotel and ID90Travel offered Isn't it reasonable?2) As previously mentioned, I notified IDTravel the harmful condition of the hotel at the first night, and I was fanatically begging ID90Travel to help me to change to other hotel but IDTravel failed to do so The ID90Travel is an on-line hotel agents, representing plenty of hotels, helping me to change other the hotel should not be a difficult task for them Also, ID90Travel already charged me the hotel fee on my credit card, and I was bound by the cancellation policy that I would not get refund either or not to stay Per IDTravel response, it seems I could choose not to stay and the ID90Travel would get the refunds from the hotel for me but IDTravel had never advised me of this option in the first place It proves that IDTravel did not really intend to help me get out of the hotel rather than letting me stranding at the hotel Again I booked the hotel and paid the extra price directly to IDTravel in return of their promise to provide me the hotel with the same ratings, conditions and location in accordance with the IDTravel's website The IDTravel breached of this promise and caused me and my wife not the monetary damage but also the emotional distress which I believe the IDTravel is legally liable to Regards, [redacted] **
Complaint: [redacted] Of I am rejecting this response because:your our site presented the option which I selected I took the screen shotit then changed the rate selected should be honored what your stateing is actually called bait and switch and a deceitful business practice As well this is being related to United corporate as well As this was initiated from our cooperate site Regards, [redacted] ***
Mr [redacted] - Hotel rates are dynamic - just like airline tickets are The prices change constantly based upon supply and demand/yield management Can you provide additional information on the exact date, time, and website page that you saw the lower rate and the same information on where you saw the higher rate If you saw the lower rate on the display page and then immediately saw the higher rate on the hotel details page, there is a bug in our system If you saw the higher rate at a later time, there is no way we can control the hotel's dynamic pricing No travel agency can control hotel pricing unless they are purchasing blocks of rooms in advance (which we are not) In fact, our promotional emails include the following language:Rates and AvailabilityAll prices were current at the time this email was publishedActual rates and availability for a specific date and destination may vary at any time, including prior to completing a bookingPlease refer to the website for the most current pricingI will look forward to hearing back from you [redacted] ***, CFOIDTravel