iehouses.com Property Management

Initial Business Response /* (1000, 8, 2014/03/21) */
Ms*** is correct when she states we do not have voice conversations concerning the disposition of her Security DepositOver the years in this business we've found these conversations typically degrade into unproductive caustic
phone sessionsShe was told on her very first call we only do this in writingShe was asked to put her concerns into a letter or email
Tenant has been invited numerous times to be more specific when she says things like: 'minor missing things that were present when returned or not at the property at all'
As to the trash bill, the lease is very specific, ALL utilities are the responsibility of the tenantSince trash is the ONLY utility that can collect from the owner in a tenant/rental situation we always call Waste Management when there is a move outAny unpaid balance is deducted from the Security DepositShe states she never paid the bill for yearsI obviously can't respond to that except to ask why would she sign a lease that states all utilities are to be paid by her and never take the action to put that Utility in her nameAll we know is the outstanding balance given to us by WM
Upon finally receiving an email from the tenant, we reviewed the closing information and refunded her $when we found a note on the original walk thru about the missing bladeAll other information was found to be correct, according to the move in walk thru Ms*** signed the day she took possession and the photos taken at that time
Tenant claimed to have house professionally cleaned but didn't provide receipt/proof at move out or when requested laterWe felt house needed a light cleaning and that was orderedAs to the house not being clean upon move in, interestingly, no mention of this is made on the written walk thru at move inAnd we have an invoice for cleaning the house in October
Walk thru at move in says driveway was EX, but at move out stains were presentI can't speak to why HOA did not give her notice, perhaps the stains were made at the end of tenancy possibly by a moving truckIrregardless, the stains needed to be cleaned off
Its pretty clear Ms *** has simply made things up to add to her complaintShe strains credibility when she states someone at our office said they had never seen a carpet cleaning bill over $for her size houseEspecially since most people in our office would never even see these bills since they don't do the accountingCarpet was VERY dirty at move out, and bill from our steam cleaner was $245, not over $as tenant statedShe also states when she turned her keys in someone at the office told her "if the property was cleaned I should receive most of my refund back"No one at my office would ever say anything like that, since obviously no one at the office would have any idea what condition the house was in"Yes Maam, if you cleaned the house you will get most of your deposit back, even if you tore up all the blinds, pulled up all the carpeting and threw it away, and broke most of the windows"Obviously I'm being pretty sarcastic here, but I'm trying to point out the ridiculousness of her statement
Ms*** was mailed a day notice of a modest rent raise after almost years in the propertyI guess its possible the post office didn't deliver it, but that has never happened to one of our notices in the year history of our companyWe did not reduce the rent back to the old rentMs*** was consistently late with her rent
Photos taken the day of her moving into the property do not show the large holes dug into the back yard that were present at move out, and no mention was made of this on her move in walk thruOur gardeners confirmed this was done by a dog, and also informed us once when they went to the house during occupancy to do a requested sprinkler repair, the dog had to be put awayMs***'s application and lease states there are no pets
*** ***
iehouses Property Management
Initial Consumer Rebuttal /* (3000, 10, 2014/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never informed by the company that I must submit any concerns regarding the disposition of my security deposit initiallyI left messages with the receptionist who answered the company phone for the manager to give me a call back, she took message telling me that the manager will return the next business dayI waited several days to hear back, before sending an email to the manager, it was then asked through an email that I can only respond and voice concern through an emailIf this has been a practice for over years, front office staff and staff who take messages should be well trained when communicating with tenantsI can provide the names of who I spoke with along with dates on a non-public document
I was never asked to be specific by management because my initial email sent on December which was initially sent to the staff person I have dealt with the entire time I occupied the property which is also the same person whom I left the keys with and told me that average estimate of carpet cleaning as well as long as the house was cleaned I will be receiving most of my deposit backI can provide original emails of the itiemized list I had concerns of as well as give the name of the staff person I spoke to
Yes, I did state that the during the time I occupied the property I did pay the trash bill, as well as understand that utilities will be paid by tenantMy concern is that for the entire time not once was I notified of the trash bill, many rental property owners pay for trashThe management company sent me a final bill that had the name whited out on the billWhy was I never notified over the three years to put the trash bill in my name? Who would pay a bill for three years and not dispute if they were being wrongly charged? Yes, I did sign a lease that said utilities will be paid, which all were paidMy current residence I am renting, I signed a lease that says utilities will be paid by tenant and I DO NOT pay for the trash
My claim of having the house cleaned is TRUE, I was NEVER asked to for the cleaning receiptI paid $for the property to be cleaned after all my personal items were removed from the houseI can provide the date and time as well as a recipt for the cleaning along with witnesses of the cleaningEvery room, cabinet, window, baseboard and floor was cleanedI walked through with cleaners after cleaning was completeSo, because the company felt it needed cleaning I should pay? I am not responsible to help the company prepare the house for the next renterThe company may have an invoice for cleaning the house October 2009, I did not occupy the house until December During the initial walk through the agent notice the dust and dirt and admitted that the house was not clean, I planned the move for that afternoon and I was told to continue with move, into the unclean property and the company will reimburse me for the cleaningSo, upon mothe house was not clean, I returned the house cleaner than the house was handed over to me
The company is now speculating that a moving truck possibly made the stainsThe company was not present when I vacated the property, and that is an untrue statementI asked the company to provide pictures of what they think the condition of the driveway was in upon my move in and the pictures provided did not show the drive-way in any better condition than how it was leftThe HOA is very consistant with sending corrective letters for the properties and none were sent for the condition of the driveway
I have emails, documented call logs, and reciepts to prove nothing has been made upAll statements and complaints that have been made are factual and trueAs stated previously, I can provide names, dates, and times that I spoke with your office staff who gave me these statementsI have no reason to make up such statementsMaybe office staff don't do the accounting, but this staff member was the only person I ever had any communication with during my occupancy, I have emails to prove the repoire we hadConsidering the property was occupied for three years, seems like wear and tear should have been consideredThere were only five small rooms that had carpet and were not filthy as stated by the company and pictures were not provided for the expensive cleaningThe statement is not ridiculous and very unprofessional for the "owner" of the company to state this since it is through the incompetence of his employee that I heard the statementIt is also a lack of professionalism to be sarcastic especially since there are numerous complaints from other tenants with very similar complaints and after further research I discovered that the company's license was suspended for the same situation I am in with company
The company may have mailed out a rent increase, but I did not receive the notice as I stated to the front office staffRegardless if the owner thinks the increase was modest, the company should have a better record keeping for informing tenants of rent increases, when I spoke with the office staff she said that there was another tenant's mail that was returned so guess what it is possible that mail does get lost, is placed in the incorrect slot, there is always room for human errorThe owner is in correct because my rent was reduced back to the old rent until I was properly served rent increse papers
Yes, I was late and not consistenly, I had arrangements with the company and explained the situation and any arrangement I had I kept and is documented; I have all correspondence with the office staffRent was due by the 4th and my rent was always paid within the month, not once were any eviction notices filed on meOnce my personal situation began to resolve, my rent was on time and I made all arranged payments for the past late fees
Final Consumer Response /* (4200, 14, 2014/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My story has not changedAs stated I did not pay the trash the entire time I occupied the property and this can be verified with the utility companyI have asked iehouses for information on this utility bill because the invoice that was mailed to me had the name and information whited outIf I was the person paying this bill there would not be a need to white this information out
Everything that I have stated previously has been the truth and never changed and can be verified with any email or correspondence that I have had with iehousesI notice that iehouses has chosen not to comment on a future complaint of the same nature where they were proven of wrong doing
All I ask is that my monies that were taken out of deposit be re-evaluated and returned, there is no way that over half of my deposit be taken to prepare the property for a future tenant
I am a good tenant and have never had any issues with previous or present landlords
Final Business Response /* (4000, 17, 2014/06/10) */
( attachment)

Initial Business Response /* (1000, 5, 2015/12/02) */
This tenant had a HUGE balance of Late Fees (6% + $5/day until paid) and Notice Fees ($35/occurance) on account of $1737. We also charged him $211.39 for an unpaid trash bill (Trash is the only utility that can charge the owner if...

tenants do not pay). Some of the repair charges included $232 of the $840 paint charge and $165 for haul away of misc items including motor oil and dog poop. Tenant was charged a total of $500 for reseed (not clean up as tenant states) for brown front & back yards (timer was in off position when we took possession). Yards can still be green with new water restrictions, not dead! Tenant was charged $275 for crpt cleaning (not done yet). When tenants give notice we send them a MOVING PROCEDURES letter. We tell them not to clean carpet unless they use our vendor. If they clean it and it isn't satisfactorily done, we'll just have to do it again. This looked like it was done with a rental machine, very poor. We closed this with most of the invoices except the house/crpt cleaning and included our typical note stating we would make any adjustments once we received the final invoices. Regardless the tenants $3000.00 SD was used entirely toward fees owed and closing charges. In fact he owes $568.39 (this could be reduced once we receive the cleaning invoices and make any other adjustments).
Initial Consumer Rebuttal /* (3000, 7, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Revdex.com Complaint
Regarding
XXXXX [redacted] Dr.
Moreno Valley, CA XXXXX
Thank you for using the Revdex.com's Online Complaint System.
Your complaint has been assigned case # XXXXXXXX.
Correspondence regarding this complaint will be emailed to : [redacted]@yahoo.com
Please print a copy of this for your records.
Filed on : November 30 2015
Filed by :
[redacted]
XXXXX E [redacted] Dr **
Covina CA XXXXX
Filed against :
iehouses.com Property Management
XXXXX [redacted] Ave STE E
[redacted] CA XXXXX-XXXX
Complaint Description:
Security deposit was not refund, they used it to up grade for their purpose on a house I was renting. CA law only states 4 reasons their alouded The reason they kept the security deposit of $3,000.00 is not in the CA law for wear and tear. Reprinting is 0% because we lived there for two years and that is considered wear and tear. Also it can not be use to up grade and have new sod place because of the water shortage per CA law Water Company. The yard was kept nice so there was no trash to hull. Every week the landscapers would do the yard so there was no $500.00 clean up done. We had the carpet cleaned so there was no reason to charge us to clean the carpet. The house was cleaned when we left, we even moped the floor in the kitchen which was filthy with dirt when we moved in. The walls had stains which I asked the person who showed it to me what those stains were. The stuff in the garage was there when we moved in, it's their responsibility. The security deposit is not to be used to upgrade their rental.
Your Desired Resolution:
$3,000.00 security deposit refund
This case will be reviewed by a complaint specialist at the Revdex.com, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
What would you like to do next
California law specifically allows the landlord to use a tenant's security deposit for four purposes:
1. For unpaid rent;
2. For cleaning the rental unit when the tenant moves out, but only to make the unit as clean as it was when the tenant first moved in;214
3. For repair of damages, other than normal wear and tear, caused by the tenant or the tenant's guests; and
4. If the lease or rental agreement allows it, for the cost of restoring or replacing furniture, furnishings, or other items of personal property (including keys), other than because of normal wear and tear.215
A landlord can withhold from the security deposit only those amounts that are reasonably necessary for these purposes. The security deposit cannot be used for repairing defects that existed in the unit before you moved in, for conditions caused by normal wear and tear during your tenancy or previous tenancies, or for cleaning a rental unit that is as clean as it was when you moved in.216 A rental agreement or lease can never state that a security deposit is "nonrefundable."217
Under California law, 21 calendar days or less after you move, your landlord must either:
Send you a full refund of your security deposit, or
Mail or personally deliver to you an itemized statement that lists the amounts of any deductions from your security deposit and the reasons for the deductions, together with a refund of any amounts not deducted.218
The landlord also must send you copies of receipts for the charges that the landlord incurred to repair or clean the rental unit and that the landlord deducted from your security deposit. The landlord must include the receipts with the itemized statement.219 The landlord must follow these rules:
First I paid my rent and late fees before moving out I don't know why they're adding more to it.
We had the carpet cleaned see attached. We also have a video f how we left the house.
The six notice fees of moved out in one day added for November 20, 2015 for $263.22. We had moved out October 31, 2015. These fees should not exist they are adding charges on top of charges just to make money.
The trash bill was transferred to my new address. We had landscapers do the lawn but according to the EMWD water department the water was to be cut first in July by 25%, then to 35%, now in September it was cut to 50%. According to the water company the renters are not liable.
When we moved in the house was not cleaned the Flores in the kitchen and bath rooms were filthy plus there were cob webs on the ceiling. We clean the floors and counters. According to the California law the repainting is in a percent after two years they can not charge you for repainting.
The place also has dry rod in the patio is not safe and on the wood around the house. It is infested with pigeons in the attic we called and all they did was verified that there was they didn't do nothing about it. There are two light switches that get very hot that might cause a fire. When we moved there were mice in the garage. The housing inspector needs to look into all this.
Final Consumer Response /* (3000, 17, 2016/01/12) */
I have the final invoice and contrast at my place of residence. I was not given a walk threw. I was told that I was to give them the keys and they would do a walk threw and mail me my deposit. I told them that that's not right because I didn't want to have anything extra charged to me. I also told them that the house across the street was broken in too. I asked them again that I would like to be present and I was denied. I was told again that they don't do walk threws that way and they will mail my deposit. Instead of my deposit I'm be charged for up grades.
Final Business Response /* (4000, 19, 2016/01/13) */
There is no requirement to do a walk thru with the tenants when they are vacating and we do not do that, they end up often just being shouting matches. However, we do offer a walk thru 10-20 days before the tenants are due to vacate. This is in order to give tenants time to fix anything found during this 'pre-walk thru'. This offer is given by mail that is sent as soon as tenants give us notice they are leaving. These tenants here did not take advantage of this option.