This letter is in response to complaint filed by [redacted] *** [redacted] became a client of iePlexus onAugust 15th, He activated the service agreement with iePlexus through our website and heinputted her credit card information for services to beginThe service agreement is explained tonew clients step by step with the salesperson and all the terms are fully explainedWe want newclients to understand and have full knowledge of the terms before the service agreement isactivatedAfter the service agreement is activated by the client and they input their credit cardinformation for payment, then services begin immediately on their account [redacted] receivedan email and welcoming email from iePlexus, which includes information to view and print theservice agreement from our online service for clients.In 2013, [redacted] signed up for Web Services program to market his websitewww[redacted] .comIn September 2013, he purchased a Bundle Program to host his website.After [redacted] was a client and receiving services from iePlexus for almost years, he signed upfor a [redacted] Program with iePlexus in May 2015.Please see below the highlights of services from the service agreement for the [redacted] :Web Design &DevelopmentBCreate and design mobile friendly customized [redacted] affiliatewebsite.BDesign custom logo (if applicable), header, footer, navigation,homepage and services pages.BIntegrate [redacted] Affiliate plugin to auto feed and auto update [redacted] products.Additional DetailsBiePlexus shall install up to products into Client's website.Client must provide necessary product information.iePlexus was providing services on this agreement for over a year periodPlease see below detailsof work performed, and communications through emails and phone calls with [redacted] working onhis website Here at iePlexus we pride ourselves in maintaining the highest level of service and customersatisfaction, which has earned us an "A" ranking with the Revdex.comTo achieve this goal our motto isto "Under Promise and Over Deliver"Everyone's goal in business is to make money; and weunderstand thatHowever, to maintain the level of satisfaction we strive for, we consistently offerour current and potential clients realistic expectationsWe do not make promises, guarantees, oranything of the sort.In summary, we dispute the client’s complaint, and contend that iePlexus made reasonable effortsto accommodate the client’s needs, and every effort to perform services as agreed.Thank you,Susan C [redacted] AccountantiePlexus, Inc ***Supporting Documentation Redacted by Revdex.com Staf*
Web Services + Social AgreementThis Services Agreement (the "Agreement") dated August 5, is entered into by [redacted] (the "Client"), a company with offices located at the address above, andiePlexus, Inc(the "Company"), with offices located at 30th DrSE STE 201,Bothell, Washington iePlexus, Incowns and operates a page on the World WideWeb, www.iePlexus.com, through which services are provided, and the Client operates apage on the World Wide Web, www[redacted] .com, through which goods or servicesare soldAll services will begin effective on the date payment is received (EffectiveDate)By activating this agreement, the parties agree to the provision and use of theCompany's services upon the terms and conditions set forth herein.ASTANDARD TERMS AND CONDITIONSThis Agreement includes andincorporates by reference the Standard Terms and Conditions set forth on Exhibit A(attached) and any other exhibits or schedules attached to this Agreement.BIEPLEXUS INITIAL SERVICES TO BE PROVIDED:Domains and HostingBPurchase of client's chosen domain name (if available) fromiePlexusDomains.comFirst 2(two) years are provided at no charge to clientThis includes the initial setup of domain account, and initial NS configuration.Client is responsible to renew domain after the second year.BInitial setup of hosting services for said domain.Blog Setup and Custom Responsive DesignBInstall, setup and customize web blog on said domain.BDesign a custom responsive, mobile friendly blogCustomization may includechanging colors, background(s), header image and logo creation and/orintegration.BIntegrate social bookmark buttons into blog.Initial Blog TrainingBProvide one-on-one initial blog training session(s) with a blog technician.BUnlimited ongoing blog training and support with active monthly service.Keyword ResearchBPerform initial keyword research and select up to relevant keywords forClient's website.Social Media Profile Creation and DesignBFacebook and Twitter page creation and/or design.BProfessionally written company bio for social network profiles.BAuto-feed all blog posts from Client's blog, to Twitter and Facebook profiles.BAdd Twitter and Facebook logos to client's website and link logos to client'ssocial profilesClient must provide necessary website access.Web Content WritingBWrite, or rewrite pages of client's website contentUp to words ofcontent will be written.· TBD1· TBD2· TBD3· TBD4BHyperlink up to relevant key terms to relevant pages on Client's site.BCompany will install content on said web pages per Client's requestClientmust provide the necessary FTP information to access site.Title and Meta Description Tag OptimizationBWrite or rewrite title and meta description tags on pages of Client's website.· TBD1· TBD2· TBD3· TBD4BCompany will install title and meta description tags into said web pages perClient's requestClient must provide Company with necessary FTPinformation to access site.Online Press ReleaseBPerform initial PR phone interview with PR writer.BDevelop up to word press release with up to edits.BLink to Client's website and blog url.BPress release distribution to multiple online and offline newswires.Distribution also includes multiple major search engines such as Google,Yahoo! and Bing, as well as thousands of news subscribers, journalists andbloggers.CIEPLEXUS MONTHLY SERVICES TO BE PROVIDED:Tracking ReportsCTracking Report will track where Client's website is listed within the top100+ results of of the top major search engines.CTracking report will update daily.CTracking report will track up to keywords.HostingCHosting includes unlimited disk space, unlimited bandwidth.CHosting service will continue monthly as part of this agreement.CThe typical $monthly fee is waived during the term of thisagreementIn the event that this Agreement is terminated, hosting willcontinue at the monthly rate of $until terminated.Blog Training and SupportCCompany shall provide unlimited blog training.CUnlimited phone and email support is available during Company's normalbusiness hours.CUnlimited video training is available 24/7.Blog MaintenanceCTrack and update Client's blog software and plugins to ensure the blog isup to date.CClient must allow admin access to blog to perform updates.Website SupportCCompany shall provide up to minutes of website support each month.CSupport is limited to training and guidance on how to use and updatewebsite and productsWebsite design and programming are not included inthe support.CSupport minutes do not rollover to following month.External Blog PostingCCompany shall write and submit individual blog posts to relevant blogson Company's blog network.CBlog posts will include anchor text that will link back to Client's website.DPrice of ServicesClient shall pay a total setup, installation and service fee of$4,Initial payment will be processed on the effective date of thisAgreementClient understands and agrees that all claims made by Company in thisAgreement or any of the attachments thereto are completely contingent uponCompany's receipt of successful on time payments from ClientFurthermore, Clientagrees and gives authorization to Company or its assignees to process all paymentson the Client's credit card or bank account used for all payments specified herein,according to the terms of this Agreement.EPrice of Monthly ServicesA monthly marketing and support fee of $willbegin on the 90th day from the Effective Date of this Agreement, and continueevery month thereafter until this Agreement is terminatedA reduced monthlymarketing and support fee of $will begin on the Effective Date of thisagreement and continue on the 30th and 60th dayThis fee includes the servicesstated in Section Cabove, along with ongoing account management and customersupportClient understands and agrees that all claims made by Company in thisAgreement or any of the attachments thereto are completely contingent uponCompany's receipt of successful on time payments from ClientFurthermore, Clientagrees and gives authorization to Company or its assignees to process all paymentson the Client's credit card or bank account used for all payments specified herein,according to the terms of this Agreement.FTerm and TerminationThis Agreement shall commence on the Effective Dateand continue until terminated as provided in section of the Terms and Conditions.This Agreement may not be amended except by a writing signed by both parties.Company will not accept, and will not sign, this agreement unless client confirms that itsterms are the exclusive terms to which the parties are bound.Client hereby agrees and affirms that no other promises were made to induce Client toenter into this contract other than those expressed in this written agreement.Exhibit A: Standard Terms and ConditionsCERTAIN DEFINITIONSEffective Date means the date theAgreement is activatedPayment Date means the date theinitial $4,payment is received bythe CompanyOBLIGATIONS OF CLIENTTERM AND TERMINATIONTermThis Agreement will remainin effect for at least days from theEffective DateEffects of TerminationThisAgreement may not be terminated withinthe first daysThe provisions ofSections and will survive anyexpiration or termination of this PaymentsClient understands andagrees that all claims made by Companyor Client in this Agreement or any of theattachments thereto are completelycontingent upon Company's receipt ofsuccessful on time paymentsContact InformationClient shallinform Company of any changes incontact information, such as emailaddress and phone number(s)It is Client's responsibility tomaintain their websiteClientunderstands and agrees that Companyshall continue to provide all possibleservices even if Client?s website is downat the time service is being providedLIMITATION OF LIABILITYLimitation of LiabilityNeither partywill be liable to the other forconsequential, incidental, special orexemplary damages, even if the partyhas been warned of the possibility ofsuch damagesThe parties understandthat this agreement has been negotiatedin light of these limitations, and that theterms of this agreement would not havebeen possible but for this limitation.AgreementAll delinquent accounts will beassessed a $processing fee ifpayment is not received within 10business days of due date.Client may request the cancellation ofthis agreement by:Email: [email protected] by mail (iePlexus, c/o Cancellations,30th DrSE STE 201, Bothell,WA 98021)All delinquent accounts will bedeleted after daysGENERALGoverning LawThis Agreementwill be governed by State of Washingtonin the event of conflicts between thepartiesAssignmentsThe Company mayassign this Agreement without theClient's prior written consent.Nevertheless, this Agreement may beassigned without consent to an assigneethat has acquired substantially all of aparty's stock or assets relating to theactivities described in this Agreement.By activating this agreement you are authorizing iePlexus, Inc to start work on youraccountIn addition, you acknowledge that iePlexus, Inc is in no way affiliated with anythird party web site hosting, web site development, or web site marketing company otherthan those stated within this agreement, and does not represent any third party concern inthese interestsAfter the service agreement was activated and he provided the payment, work began on hisaccountSince this is a service, there are no refundsIt is made clear to the client at the time heactivated the service agreement and inputted his credit card information for paymentThe salescalls are recorded for quality and training purpose and available as support he understand theterms of the service agreement.Here at iePlexus we pride ourselves in maintaining the highest level of service and customersatisfaction, which has earned us an "A+" ranking with the Revdex.comTo achieve this goal our mottois to "Under Promise and Over Deliver"Everyone's goal in business is to make money; and weunderstand thatHowever, to maintain the level of satisfaction we strive for, we consistently offerour current and potential clients realistic expectationsWe do not make promises, guarantees, oranything of the sort[redacted] signed up for services over one year ago and he decided to cancel his services monthsagoIt seems very odd he is now filing this complaintIf he was dissatisfied with his services last year, he did not explain this to usHe only requested to cancel servicesWe feel some othercompany is coaching him want to say and file this complaint, or the other company actually filedit for [redacted] This complaint is just lumping “several” companies togetherAlso he was not ableto get refunds from the credit card companies because after reviewing documentation andcontracts, the services were fulfilled according to the service agreementsEverything wasexplained thoroughly up front and [redacted] acknowledging understatement and acceptance of thetermsiePlexus has been in business for more than years and we want our clients to succeedand make money, and we provided support and services to help them achieve their goals.In summary, we dispute the client’s complaint, and contend that iePlexus made reasonable effortsto accommodate the client’s needs, and every effort to perform services as agreed.Thank you,Susan C [redacted] AccountantiePlexus, Inc ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
File: [redacted] This letter is in response to complaint filed by [redacted] [redacted] signed up for services with iePlexus on November 13rd and November 23rd, and30th, She canceled her services with iePlexus on May 11th, She only was receivingservice for about months.Here at iePlexus we pride ourselves in maintaining the highest level of service and customersatisfaction, which has earned us an "A+" ranking with the Revdex.comTo achieve this goal our mottois to "Under Promise and Over Deliver"Everyone's goal in business is to make money; and weunderstand thatHowever, to maintain the level of satisfaction we strive for, we consistently offerour current and potential clients realistic expectationsWe do not make promises, guarantees, oranything of the sort[redacted] cancelled in May 2016, she did not express dissatisfaction with services while she was aclientAnd, why did it take months after she cancelled to file this complaintWe often haveclient who sign up with new companies, they convince and coach them to file complaintsWhennew clients sign up for services, we thoroughly explain it takes time to build an online businessand get ranking and earn money.She activated the service agreement with iePlexus through our website and he inputted her creditcard information for services to beginThe service agreement was explained step by step, sectionby section including all the terms of the service agreementWe want new clients to fullyunderstand what services are included and the terms of the agreement before the serviceagreement is activatedAfter the service agreement was activated by [redacted] and she inputted hercredit card information for payment, then services begin immediately on his accountShereceived a welcoming email from iePlexus, which includes information to view and print theservice agreement[redacted] signed up for a variety of programs and below is the service agreement for each program,which details the services to be provided and the costsThis is a serviceOnce the service isprovided, it cannot be returned like some merchandise In summary, we dispute the client’s complaint, and contend that iePlexus made reasonable efforts to accommodate the client’s needs, and every effort to perform services as agreed.Thank you,Susan C [redacted] AccountantiePlexus, Inc ***Supporting Documentation Redacted by Revdex.com Staf*
[redacted] signed up for Web Finance + Social program with iePlexus on May 12th, Our salesperson spoke with [redacted] several times prior to her activating the service agreementShe was very excited about the servicesNo one forced her to answer her phone, talk to iePlexus, or activate her service agreementiePlexus has an online activation process, which new clients have to agreed to each and every term before moving forwardThe terms of the Service Agreement are thoroughly explained with the client Client have to "click" the "I agree that no promises or guarantees were made to me other than those stated within the above agreement", this will activate the service agreement The following statement is at the end of the activation process: By activating this agreement you are authorizing iePlexus, Inc to start work on your accountIn addition, you acknowledge that iePlexus, Inc is in no way affiliated with any third party web site hosting, web site development, or web site marketing company other than those stated within this agreement, and does not represent any third party concern in these interests Once the service agreement is activated, the client is taken to the checkout stage where, [redacted] entered her credit card information for services to begin Services began on her account immediately On May 13th, 2016, she spoke to her sale representative and agreed to continue her services with iePlexus [redacted] signed a Finance agreementShe put an initial payment on the services and agreed to pay the balance over monthly paymentShe has not made the finance payments or complied with her contractPlease see this exert from the service agreement: TERM AND TERMINATION TermThis Agreement will remain in effect for at least months from the Effective Date iePlexus provided the services in good faithThe terms of her contract were explained to her and she acknowledged understanding the terms and provided the payment to start her services
[redacted] signed up for three service contracts with iePlexusThe terms and the services included in the agreement were thoroughly explained to him before Mr [redacted] inputted his credit card information into the system and he activated the service agreementsThe three service agreements were included in the previous submittal for reviewThe services were provided to Mr [redacted] as agreed and according to the contractAlso stated in the service agreement is "Client hereby agrees and affirms that no other promises were made to induce Client to enter into this contract other than those expressed in this written agreement." In fact, we signed a service agreement for WebDev on [redacted] This service agreement was financed at no interest to Mr [redacted] He did not pay off the balance on his contract but iePlexus wrote off the balance he owed iePlexus's motto is to "Under Promise and Over Deliver"Everyone's goal in business is to make money; and we understand thatHowever, to maintain the level of satisfaction we strive for, we consistently offer our current and potential clients realistic expectationsWe do not make promises, guarantees, or anything of the sortIn fact, we separate ourselves from the rest of the industry by making it as clear as possible to our current/potential clients that marketing your online business takes time and dedication, and even then there is no guarantee of success The services were provided as agreed and no promises were made outside of the service agreement
[redacted] signed up for Web Services + Social program on May 2nd, Each step and each section of her Service Agreement Contract was explained to her and she was reviewing it at the same time onlineThe call was recorded and acknowledgment of her agreeing to the contractAfter [redacted] verbally and online clicked each section of understanding and acknowledgement of the contract, she processed the payment through her PayPal account to finalize and provide payment for services to beginAfter payment is received, service begin on her accountPlease see section F of her contract stating “ALL sales are Final” [redacted] verbally and she electronically initialed the contractThe complete service agreement contract is included for reviewF Term and TerminationThis Agreement shall commence on the Effective Date and continue until terminated as provided in section of the Terms and Conditions All sales are finalInitials: We have made multiple attempts to contract [redacted] to resolve any questions or issues she has Please see included [redacted] ’s IP address, contact information, the complete service agreement contract, and notes about work beginning on her account
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] *** The dates listed on their response is from the year This complaint is for the year of May to October regarding a new website to become an affiliate of [redacted] The website was not compatible with [redacted] and the instructions for loading the website were totally incapable with being compliant with [redacted] which was unknown to me and a number of other ie Plexus customers, insuring us that we were destined to fail They offered to burild me a new website, I do not want this I can no longer have any faith in them nor do I trust them Going with ie Plexus instructions and website resulted in absolutely being thrown off [redacted] and doing no business with them In turn ie Plexus kept billing me They essentially sold me a dead horse, charged me for marketing, hosting and page optimizing for something that could never be beneficial to me at all It is just the money invested for this site and during the time period listed above that I am asking for
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I honestly believe they have not a clue regarding this matter with [redacted] Under no circumstances do I want them to build me another website I spoke with a representative of ie Plexus and it seems [redacted] will not tell them what the problem was and they cannot figure it out, too much time has passed and I do not trust or have faith in this company They are laying the blame on [redacted] , but they were the ones who sold it to me and made it defective Again I knew there was something wrong and I kept asking questions with no real satisfactory answers This is why I pulled them away from the marketing end on July of this year, only to find I was thrown off [redacted] a short while later They are the professionals and they were the ones that made the errors that I paid for I am not asking for potential money that I lost(which does include losing this Christmas and last which is the most critical time of year) I estimate I have lost between $50,- $55,in income and fees paid to ie Plexus, easily However, all I want is $6,I put into to this and I will walk away and the matter will never be brought up again I have no problem of the Revdex.com bring in a mediator to settle this matter, but I will say up front I will not let this go until a settlement has been made
On May 4th 2016, [redacted] signed up for services with iePlexus and agreed to finance the down payment with Special Finance CompanyHer account was canceled and no money was collected by iePlexus
January 22nd, Revdex.com Complaint Department Revdex.com Complaint Case # [redacted] This letter is in response to complaint filed by [redacted] Mr [redacted] signed up for Web Services + Social services for his website www.uniquemeydatiffanychandeliers.com on September 19th, On October 24th, 2014, he signed up for Web Services + Social services on his website www.uniquemeydatiffanygifts.comAnd on October 27, 2014, Mr [redacted] signed up for WebDev eCommerce Program for his website www.uniquemeydatiffanygifts.comHe activated the service agreement with iePlexus through our websitesA sample copy of the online activation process is included for review and copies of the service agreements for each of his accountsAfter completing the online activation process, [redacted] inputted his credit card information for payment for services to begin on his accounts [redacted] of his own will activated the service agreements and provided paymentsPlease see the details in each of the service agreements, the initial deposit for each account were for certain services such as: Purchase of client's chosen domain name (if available) from iePlexusDomains.comFirst 2(two) years are provided at no charge to clientThis includes the initial setup of domain account, and initial NS configurationClient is responsible to renew domain after the second yearInitial setup of hosting services for said domainBlog setup and custom design Blog Training Keyword Research Online Release Web Content Title Tag Social Media profile creation The monthly services fees are each account included: Tracking Reports Blog Hosting Blog Training and Support Blog Maintenance Website Support Mr [redacted] was contacted by several companies and trying to get him to cancel with iePlexus and join their company, some of the companies he told us he was contacted by was Network Team, IBRD and the Business NetworkiePlexus provided extensive training and support regarding blogging and using keywordsby Jason T [redacted] on June 3, 8:am Hi [redacted] , As we discussed on Thursday, what I propose is we reinstate your marketing services for your Ignite website and continue to focus on increasing the exposure of that siteI understand you are fighting with Ignite, etc., so if needed, we can rebuild the website on BigCommerce for you at no additional chargeYou will just have to pay them their hosting feeThe fact is, this website was showing tremendous progressI know that you had not yet generated sales, but that in no way means it will not be successful in the futureI cannot make any promises or guarantees of course, but I can assure you that we will continue to work hard to give you the best chanceLet me know your thoughts and if you have any questionsThank you, Jason T [redacted] ***@iePlexus.com iePlexus Inc [redacted] Bothell, WA Toll Free - 866-712-
This letter is in response to complaint filed by [redacted] *** [redacted] became a client of iePlexus onAugust 15th, He activated the service agreement with iePlexus through our website and heinputted her credit card information for services to beginThe service agreement is explained tonew clients step by step with the salesperson and all the terms are fully explainedWe want newclients to understand and have full knowledge of the terms before the service agreement isactivatedAfter the service agreement is activated by the client and they input their credit cardinformation for payment, then services begin immediately on their account [redacted] receivedan email and welcoming email from iePlexus, which includes information to view and print theservice agreement from our online service for clients.In 2013, [redacted] signed up for Web Services program to market his websitewww[redacted] .comIn September 2013, he purchased a Bundle Program to host his website.After [redacted] was a client and receiving services from iePlexus for almost years, he signed upfor a [redacted] Program with iePlexus in May 2015.Please see below the highlights of services from the service agreement for the [redacted] :Web Design &DevelopmentBCreate and design mobile friendly customized [redacted] affiliatewebsite.BDesign custom logo (if applicable), header, footer, navigation,homepage and services pages.BIntegrate [redacted] Affiliate plugin to auto feed and auto update [redacted] products.Additional DetailsBiePlexus shall install up to products into Client's website.Client must provide necessary product information.iePlexus was providing services on this agreement for over a year periodPlease see below detailsof work performed, and communications through emails and phone calls with [redacted] working onhis website Here at iePlexus we pride ourselves in maintaining the highest level of service and customersatisfaction, which has earned us an "A" ranking with the Revdex.comTo achieve this goal our motto isto "Under Promise and Over Deliver"Everyone's goal in business is to make money; and weunderstand thatHowever, to maintain the level of satisfaction we strive for, we consistently offerour current and potential clients realistic expectationsWe do not make promises, guarantees, oranything of the sort.In summary, we dispute the client’s complaint, and contend that iePlexus made reasonable effortsto accommodate the client’s needs, and every effort to perform services as agreed.Thank you,Susan C [redacted] AccountantiePlexus, Inc ***Supporting Documentation Redacted by Revdex.com Staf
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Web Services + Social AgreementThis Services Agreement (the "Agreement") dated August 5, is entered into by [redacted] (the "Client"), a company with offices located at the address above, andiePlexus, Inc(the "Company"), with offices located at 30th DrSE STE 201,Bothell, Washington iePlexus, Incowns and operates a page on the World WideWeb, www.iePlexus.com, through which services are provided, and the Client operates apage on the World Wide Web, www[redacted] .com, through which goods or servicesare soldAll services will begin effective on the date payment is received (EffectiveDate)By activating this agreement, the parties agree to the provision and use of theCompany's services upon the terms and conditions set forth herein.ASTANDARD TERMS AND CONDITIONSThis Agreement includes andincorporates by reference the Standard Terms and Conditions set forth on Exhibit A(attached) and any other exhibits or schedules attached to this Agreement.BIEPLEXUS INITIAL SERVICES TO BE PROVIDED:Domains and HostingBPurchase of client's chosen domain name (if available) fromiePlexusDomains.comFirst 2(two) years are provided at no charge to clientThis includes the initial setup of domain account, and initial NS configuration.Client is responsible to renew domain after the second year.BInitial setup of hosting services for said domain.Blog Setup and Custom Responsive DesignBInstall, setup and customize web blog on said domain.BDesign a custom responsive, mobile friendly blogCustomization may includechanging colors, background(s), header image and logo creation and/orintegration.BIntegrate social bookmark buttons into blog.Initial Blog TrainingBProvide one-on-one initial blog training session(s) with a blog technician.BUnlimited ongoing blog training and support with active monthly service.Keyword ResearchBPerform initial keyword research and select up to relevant keywords forClient's website.Social Media Profile Creation and DesignBFacebook and Twitter page creation and/or design.BProfessionally written company bio for social network profiles.BAuto-feed all blog posts from Client's blog, to Twitter and Facebook profiles.BAdd Twitter and Facebook logos to client's website and link logos to client'ssocial profilesClient must provide necessary website access.Web Content WritingBWrite, or rewrite pages of client's website contentUp to words ofcontent will be written.· TBD1· TBD2· TBD3· TBD4BHyperlink up to relevant key terms to relevant pages on Client's site.BCompany will install content on said web pages per Client's requestClientmust provide the necessary FTP information to access site.Title and Meta Description Tag OptimizationBWrite or rewrite title and meta description tags on pages of Client's website.· TBD1· TBD2· TBD3· TBD4BCompany will install title and meta description tags into said web pages perClient's requestClient must provide Company with necessary FTPinformation to access site.Online Press ReleaseBPerform initial PR phone interview with PR writer.BDevelop up to word press release with up to edits.BLink to Client's website and blog url.BPress release distribution to multiple online and offline newswires.Distribution also includes multiple major search engines such as Google,Yahoo! and Bing, as well as thousands of news subscribers, journalists andbloggers.CIEPLEXUS MONTHLY SERVICES TO BE PROVIDED:Tracking ReportsCTracking Report will track where Client's website is listed within the top100+ results of of the top major search engines.CTracking report will update daily.CTracking report will track up to keywords.HostingCHosting includes unlimited disk space, unlimited bandwidth.CHosting service will continue monthly as part of this agreement.CThe typical $monthly fee is waived during the term of thisagreementIn the event that this Agreement is terminated, hosting willcontinue at the monthly rate of $until terminated.Blog Training and SupportCCompany shall provide unlimited blog training.CUnlimited phone and email support is available during Company's normalbusiness hours.CUnlimited video training is available 24/7.Blog MaintenanceCTrack and update Client's blog software and plugins to ensure the blog isup to date.CClient must allow admin access to blog to perform updates.Website SupportCCompany shall provide up to minutes of website support each month.CSupport is limited to training and guidance on how to use and updatewebsite and productsWebsite design and programming are not included inthe support.CSupport minutes do not rollover to following month.External Blog PostingCCompany shall write and submit individual blog posts to relevant blogson Company's blog network.CBlog posts will include anchor text that will link back to Client's website.DPrice of ServicesClient shall pay a total setup, installation and service fee of$4,Initial payment will be processed on the effective date of thisAgreementClient understands and agrees that all claims made by Company in thisAgreement or any of the attachments thereto are completely contingent uponCompany's receipt of successful on time payments from ClientFurthermore, Clientagrees and gives authorization to Company or its assignees to process all paymentson the Client's credit card or bank account used for all payments specified herein,according to the terms of this Agreement.EPrice of Monthly ServicesA monthly marketing and support fee of $willbegin on the 90th day from the Effective Date of this Agreement, and continueevery month thereafter until this Agreement is terminatedA reduced monthlymarketing and support fee of $will begin on the Effective Date of thisagreement and continue on the 30th and 60th dayThis fee includes the servicesstated in Section Cabove, along with ongoing account management and customersupportClient understands and agrees that all claims made by Company in thisAgreement or any of the attachments thereto are completely contingent uponCompany's receipt of successful on time payments from ClientFurthermore, Clientagrees and gives authorization to Company or its assignees to process all paymentson the Client's credit card or bank account used for all payments specified herein,according to the terms of this Agreement.FTerm and TerminationThis Agreement shall commence on the Effective Dateand continue until terminated as provided in section of the Terms and Conditions.This Agreement may not be amended except by a writing signed by both parties.Company will not accept, and will not sign, this agreement unless client confirms that itsterms are the exclusive terms to which the parties are bound.Client hereby agrees and affirms that no other promises were made to induce Client toenter into this contract other than those expressed in this written agreement.Exhibit A: Standard Terms and ConditionsCERTAIN DEFINITIONSEffective Date means the date theAgreement is activatedPayment Date means the date theinitial $4,payment is received bythe CompanyOBLIGATIONS OF CLIENTTERM AND TERMINATIONTermThis Agreement will remainin effect for at least days from theEffective DateEffects of TerminationThisAgreement may not be terminated withinthe first daysThe provisions ofSections and will survive anyexpiration or termination of this PaymentsClient understands andagrees that all claims made by Companyor Client in this Agreement or any of theattachments thereto are completelycontingent upon Company's receipt ofsuccessful on time paymentsContact InformationClient shallinform Company of any changes incontact information, such as emailaddress and phone number(s)It is Client's responsibility tomaintain their websiteClientunderstands and agrees that Companyshall continue to provide all possibleservices even if Client?s website is downat the time service is being providedLIMITATION OF LIABILITYLimitation of LiabilityNeither partywill be liable to the other forconsequential, incidental, special orexemplary damages, even if the partyhas been warned of the possibility ofsuch damagesThe parties understandthat this agreement has been negotiatedin light of these limitations, and that theterms of this agreement would not havebeen possible but for this limitation.AgreementAll delinquent accounts will beassessed a $processing fee ifpayment is not received within 10business days of due date.Client may request the cancellation ofthis agreement by:Email: [email protected] by mail (iePlexus, c/o Cancellations,30th DrSE STE 201, Bothell,WA 98021)All delinquent accounts will bedeleted after daysGENERALGoverning LawThis Agreementwill be governed by State of Washingtonin the event of conflicts between thepartiesAssignmentsThe Company mayassign this Agreement without theClient's prior written consent.Nevertheless, this Agreement may beassigned without consent to an assigneethat has acquired substantially all of aparty's stock or assets relating to theactivities described in this Agreement.By activating this agreement you are authorizing iePlexus, Inc to start work on youraccountIn addition, you acknowledge that iePlexus, Inc is in no way affiliated with anythird party web site hosting, web site development, or web site marketing company otherthan those stated within this agreement, and does not represent any third party concern inthese interestsAfter the service agreement was activated and he provided the payment, work began on hisaccountSince this is a service, there are no refundsIt is made clear to the client at the time heactivated the service agreement and inputted his credit card information for paymentThe salescalls are recorded for quality and training purpose and available as support he understand theterms of the service agreement.Here at iePlexus we pride ourselves in maintaining the highest level of service and customersatisfaction, which has earned us an "A+" ranking with the Revdex.comTo achieve this goal our mottois to "Under Promise and Over Deliver"Everyone's goal in business is to make money; and weunderstand thatHowever, to maintain the level of satisfaction we strive for, we consistently offerour current and potential clients realistic expectationsWe do not make promises, guarantees, oranything of the sort[redacted] signed up for services over one year ago and he decided to cancel his services monthsagoIt seems very odd he is now filing this complaintIf he was dissatisfied with his services last year, he did not explain this to usHe only requested to cancel servicesWe feel some othercompany is coaching him want to say and file this complaint, or the other company actually filedit for [redacted] This complaint is just lumping “several” companies togetherAlso he was not ableto get refunds from the credit card companies because after reviewing documentation andcontracts, the services were fulfilled according to the service agreementsEverything wasexplained thoroughly up front and [redacted] acknowledging understatement and acceptance of thetermsiePlexus has been in business for more than years and we want our clients to succeedand make money, and we provided support and services to help them achieve their goals.In summary, we dispute the client’s complaint, and contend that iePlexus made reasonable effortsto accommodate the client’s needs, and every effort to perform services as agreed.Thank you,Susan C [redacted] AccountantiePlexus, Inc ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
File: [redacted] This letter is in response to complaint filed by [redacted] [redacted] signed up for services with iePlexus on November 13rd and November 23rd, and30th, She canceled her services with iePlexus on May 11th, She only was receivingservice for about months.Here at iePlexus we pride ourselves in maintaining the highest level of service and customersatisfaction, which has earned us an "A+" ranking with the Revdex.comTo achieve this goal our mottois to "Under Promise and Over Deliver"Everyone's goal in business is to make money; and weunderstand thatHowever, to maintain the level of satisfaction we strive for, we consistently offerour current and potential clients realistic expectationsWe do not make promises, guarantees, oranything of the sort[redacted] cancelled in May 2016, she did not express dissatisfaction with services while she was aclientAnd, why did it take months after she cancelled to file this complaintWe often haveclient who sign up with new companies, they convince and coach them to file complaintsWhennew clients sign up for services, we thoroughly explain it takes time to build an online businessand get ranking and earn money.She activated the service agreement with iePlexus through our website and he inputted her creditcard information for services to beginThe service agreement was explained step by step, sectionby section including all the terms of the service agreementWe want new clients to fullyunderstand what services are included and the terms of the agreement before the serviceagreement is activatedAfter the service agreement was activated by [redacted] and she inputted hercredit card information for payment, then services begin immediately on his accountShereceived a welcoming email from iePlexus, which includes information to view and print theservice agreement[redacted] signed up for a variety of programs and below is the service agreement for each program,which details the services to be provided and the costsThis is a serviceOnce the service isprovided, it cannot be returned like some merchandise In summary, we dispute the client’s complaint, and contend that iePlexus made reasonable efforts to accommodate the client’s needs, and every effort to perform services as agreed.Thank you,Susan C [redacted] AccountantiePlexus, Inc ***Supporting Documentation Redacted by Revdex.com Staf
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[redacted] signed up for Web Finance + Social program with iePlexus on May 12th, Our salesperson spoke with [redacted] several times prior to her activating the service agreementShe was very excited about the servicesNo one forced her to answer her phone, talk to iePlexus, or activate her service agreementiePlexus has an online activation process, which new clients have to agreed to each and every term before moving forwardThe terms of the Service Agreement are thoroughly explained with the client Client have to "click" the "I agree that no promises or guarantees were made to me other than those stated within the above agreement", this will activate the service agreement The following statement is at the end of the activation process: By activating this agreement you are authorizing iePlexus, Inc to start work on your accountIn addition, you acknowledge that iePlexus, Inc is in no way affiliated with any third party web site hosting, web site development, or web site marketing company other than those stated within this agreement, and does not represent any third party concern in these interests Once the service agreement is activated, the client is taken to the checkout stage where, [redacted] entered her credit card information for services to begin Services began on her account immediately On May 13th, 2016, she spoke to her sale representative and agreed to continue her services with iePlexus [redacted] signed a Finance agreementShe put an initial payment on the services and agreed to pay the balance over monthly paymentShe has not made the finance payments or complied with her contractPlease see this exert from the service agreement: TERM AND TERMINATION TermThis Agreement will remain in effect for at least months from the Effective Date iePlexus provided the services in good faithThe terms of her contract were explained to her and she acknowledged understanding the terms and provided the payment to start her services
[redacted] signed up for three service contracts with iePlexusThe terms and the services included in the agreement were thoroughly explained to him before Mr [redacted] inputted his credit card information into the system and he activated the service agreementsThe three service agreements were included in the previous submittal for reviewThe services were provided to Mr [redacted] as agreed and according to the contractAlso stated in the service agreement is "Client hereby agrees and affirms that no other promises were made to induce Client to enter into this contract other than those expressed in this written agreement." In fact, we signed a service agreement for WebDev on [redacted] This service agreement was financed at no interest to Mr [redacted] He did not pay off the balance on his contract but iePlexus wrote off the balance he owed iePlexus's motto is to "Under Promise and Over Deliver"Everyone's goal in business is to make money; and we understand thatHowever, to maintain the level of satisfaction we strive for, we consistently offer our current and potential clients realistic expectationsWe do not make promises, guarantees, or anything of the sortIn fact, we separate ourselves from the rest of the industry by making it as clear as possible to our current/potential clients that marketing your online business takes time and dedication, and even then there is no guarantee of success The services were provided as agreed and no promises were made outside of the service agreement
[redacted] signed up for Web Services + Social program on May 2nd, Each step and each section of her Service Agreement Contract was explained to her and she was reviewing it at the same time onlineThe call was recorded and acknowledgment of her agreeing to the contractAfter [redacted] verbally and online clicked each section of understanding and acknowledgement of the contract, she processed the payment through her PayPal account to finalize and provide payment for services to beginAfter payment is received, service begin on her accountPlease see section F of her contract stating “ALL sales are Final” [redacted] verbally and she electronically initialed the contractThe complete service agreement contract is included for reviewF Term and TerminationThis Agreement shall commence on the Effective Date and continue until terminated as provided in section of the Terms and Conditions All sales are finalInitials: We have made multiple attempts to contract [redacted] to resolve any questions or issues she has Please see included [redacted] ’s IP address, contact information, the complete service agreement contract, and notes about work beginning on her account
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] *** The dates listed on their response is from the year This complaint is for the year of May to October regarding a new website to become an affiliate of [redacted] The website was not compatible with [redacted] and the instructions for loading the website were totally incapable with being compliant with [redacted] which was unknown to me and a number of other ie Plexus customers, insuring us that we were destined to fail They offered to burild me a new website, I do not want this I can no longer have any faith in them nor do I trust them Going with ie Plexus instructions and website resulted in absolutely being thrown off [redacted] and doing no business with them In turn ie Plexus kept billing me They essentially sold me a dead horse, charged me for marketing, hosting and page optimizing for something that could never be beneficial to me at all It is just the money invested for this site and during the time period listed above that I am asking for
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I honestly believe they have not a clue regarding this matter with [redacted] Under no circumstances do I want them to build me another website I spoke with a representative of ie Plexus and it seems [redacted] will not tell them what the problem was and they cannot figure it out, too much time has passed and I do not trust or have faith in this company They are laying the blame on [redacted] , but they were the ones who sold it to me and made it defective Again I knew there was something wrong and I kept asking questions with no real satisfactory answers This is why I pulled them away from the marketing end on July of this year, only to find I was thrown off [redacted] a short while later They are the professionals and they were the ones that made the errors that I paid for I am not asking for potential money that I lost(which does include losing this Christmas and last which is the most critical time of year) I estimate I have lost between $50,- $55,in income and fees paid to ie Plexus, easily However, all I want is $6,I put into to this and I will walk away and the matter will never be brought up again I have no problem of the Revdex.com bring in a mediator to settle this matter, but I will say up front I will not let this go until a settlement has been made
On May 4th 2016, [redacted] signed up for services with iePlexus and agreed to finance the down payment with Special Finance CompanyHer account was canceled and no money was collected by iePlexus
January 22nd, Revdex.com Complaint Department Revdex.com Complaint Case # [redacted] This letter is in response to complaint filed by [redacted] Mr [redacted] signed up for Web Services + Social services for his website www.uniquemeydatiffanychandeliers.com on September 19th, On October 24th, 2014, he signed up for Web Services + Social services on his website www.uniquemeydatiffanygifts.comAnd on October 27, 2014, Mr [redacted] signed up for WebDev eCommerce Program for his website www.uniquemeydatiffanygifts.comHe activated the service agreement with iePlexus through our websitesA sample copy of the online activation process is included for review and copies of the service agreements for each of his accountsAfter completing the online activation process, [redacted] inputted his credit card information for payment for services to begin on his accounts [redacted] of his own will activated the service agreements and provided paymentsPlease see the details in each of the service agreements, the initial deposit for each account were for certain services such as: Purchase of client's chosen domain name (if available) from iePlexusDomains.comFirst 2(two) years are provided at no charge to clientThis includes the initial setup of domain account, and initial NS configurationClient is responsible to renew domain after the second yearInitial setup of hosting services for said domainBlog setup and custom design Blog Training Keyword Research Online Release Web Content Title Tag Social Media profile creation The monthly services fees are each account included: Tracking Reports Blog Hosting Blog Training and Support Blog Maintenance Website Support Mr [redacted] was contacted by several companies and trying to get him to cancel with iePlexus and join their company, some of the companies he told us he was contacted by was Network Team, IBRD and the Business NetworkiePlexus provided extensive training and support regarding blogging and using keywordsby Jason T [redacted] on June 3, 8:am Hi [redacted] , As we discussed on Thursday, what I propose is we reinstate your marketing services for your Ignite website and continue to focus on increasing the exposure of that siteI understand you are fighting with Ignite, etc., so if needed, we can rebuild the website on BigCommerce for you at no additional chargeYou will just have to pay them their hosting feeThe fact is, this website was showing tremendous progressI know that you had not yet generated sales, but that in no way means it will not be successful in the futureI cannot make any promises or guarantees of course, but I can assure you that we will continue to work hard to give you the best chanceLet me know your thoughts and if you have any questionsThank you, Jason T [redacted] ***@iePlexus.com iePlexus Inc [redacted] Bothell, WA Toll Free - 866-712-