iExpertStudio, LLC

Im sorry You took the item back in good condition and brought it back crackedThis is considered user damage We didn't damage it and it was damaged in your possession The item is glass and it can crack if not properly cared forThus why we replaced your screen in the first place Again, you signed a receipt that says we are not responsible for damage caused by neglect or abuseThat our warranty only covers manufacturer defects of parts This is also explicitly verbally communicated with every repair upon pickup prior to payment We did not even have to offer you a discount for the second repair but we chose to be nice Opening a Revdex.com case just to try and get your way for an item clearly physically damaged in your possession is extortion We are following all of our policies and the policies you agreed to at the time of purchase We can not offer you a second free repair We will go back to the [redacted] exampleIf you [redacted] a tv and it just quits working on you they would be happy to replace it But if it was dropped or showed signs of being dropped and was physically broken or cracked, they would just not replace it for you free of charge We stand by our decision to continue to offer a repair at a $discounted rate, which is not required, but offered out of the kindness of our hearts to try and help with the cost of another repair ***

Sir, I am the owner and I never received an email for you firstI would like to help you to the best of my ability but its hard when your complaint is filled with fallaciesOur receipts warranty is not as you described, but is as follows You can match this to your receipt, that you signed as a work order, for confirmation:day warranty against used phone sold for defectsday warranty against parts for manufacturer defects onlyWe did not give a phone back to you with a broken screen on it That has never once happened in any of our businesses You would not have taken the phone away from our store with a broken screen That just simply does not make senseThe phone screen we fixed for you, left our store, then became physically damagedIndicated by you saying it had a crack in the top later that evening We can't be assure what happened to it after it leaves our store [redacted] will not warranty a phone you buy, and then break that evening either[redacted] was generous to offer you the repair at half off for $ That is more than the cost of our part Also, it is not confirmed in the message above if you purchased one of our 5c screens, or if you bought one online, and brought it in to have us install it If that is the case, the part carries no warranty at all because it is not our part[redacted] is a very good manager For you to assume he ignored your call is likely not true They are busy in the middle of a mall answering questions for customers We miss several phone calls throughout the day and do our best to get back to every one If he did not answer a call of yours it does not mean he was ignoring you However, I do tell my managers they do not have to talk to some one they are feeling is disrespecting them as a person I support a happy working environment where my customers, as well as my employees, should be treated with respect at all times Please contact owners directly before opening Revdex.com complaints in the future It doesn't help your situation when I would have been happy to discuss this issue with you directly.As a company, the best we can do is provide you a repair, for half off or $ At this price we would still be loosing money for an item that does not fall within the warranty that you signed off on when getting the repair done Please understand that physical damage is so hard to cover because we just have no idea what happens to a device when it leaves our store If this solution will work for you, you can go see [redacted] or any of the other guys anytime and they would be happy to helpIf they want to call me, the owner, to help I would be happy to confirm this with them Thanks

From what I understand Ms [redacted] came back in to our store and had this issue resolved a long time ago[redacted]

Hello,
I am the owner of this company and its a shame you just open up a Revdex.com case without contacting any phone number on the site first I will explain to you why this happened First off, there is no sign, anywhere, that says unlocks while you wait We do say we repair while
you wait, which is completely differentWe would never say unlock while you wait because some unlock codes take a week to come back Now when you purchase an unlock code, we have to pay another company for that code We just don't generate it on our own Once you submit an unlock code, you can't cancel it We have no say in this matter The fact that you decided you no longer wanted the code did not mean we were going to get our money back for that Why should we loose out on money as a company for a mistake you made? That's not exactly fairWe pay a yearly subscription fee for this website that unlocks phones We also pay per case for each phone I am not sure what phone you have, because you didn't say in your complaint, but based on the information you have provided the unlock code probably costs us $ So when you came back and said you wanted credit, we could provide you credit for the profit on that unlock code, which was only $ The other $is already lost by us Unlock codes are a final sale
We would be happy to refund you $that was our margin on the unlock, or provide to you the unlock code in which you told us you wanted and payed for We had no problem providing you the service in which you payed for
Thanks
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I will contact iexpert for the lock codeAlso, I would like the owner to know that I did in fact contact the *** Mall store as well as the number on the webite and was not given the information you explained in detail thu Revdex.comI definitely did not and would not file a complaint without attempting to contact the store to resolve the issue by phone.
Regards,
*** ***
 %

Our warranty on the receipt that you signed specifically states the warranty does not cover damage due to neglect or abuse Our warranty covers malfunctions of parts onlyIf you *** a tv and physically break it, *** *** will not replace it for you This is common warranty practice
among businessesWe did however offer you $off our repair price of $to be nice You cracked your iPad months after the repair We can not be held accountable for how you take care of your products once they leave our shop We provide quality repairs, with quality parts, at a competitive price I am sorry but we would be unable to repair your damaged item for free.
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response I received was not satisfactory and unprofessionalThe fact that the owner of the business can not even take the time to proofread his response to a complaint is ridiculousI purchased the screen and had it installed at iExpert studios on January 2nd at 6:30pmI did not notice the screen was cracked until I got back to my house and inspected itUpon inspection I noticed a hairline crack in the screen that could only be seen in certain light and at a certain angleWhen I noticed this crack I took pictures immediately (knowing they would likely be needed in the future)These pictures were taken January 2nd at 6:45pm, right as I noticed them when I got homeThe pictures are attached to this response, on them you can see a time stamp for January 2nd at 6:45pm (All photos taken on my phone are permanently dated as they are taken)As I stated before I was sold a damaged product that was not delivered as promised and the warranty is also not being honoredI want a full refund for the transaction
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Let us be very clear:
Thursday, July 23 $130 paid for repair of iPad
crack on edge and blinking of screen ensues
no evidence of abuse or dropping
Monday, August return of iPad within warranty period
Tuesday, August 4 iExpert says I must pay extra $90 to fix it even though it is within the warranty period
Please fix it today
Regards,
*** ***

Did you try contacting us regarding this issue or just go straight to the Revdex.com to file a complaint? You should first contact businesses to get issues resolved as I see you just got your repair yesterday This probably just needs a simple reset of the home flexCome see us and we'll help you
out

Sir, I am the owner and I never received an email for you first. I would like to help you to the best of my ability but its hard when your complaint is filled with fallacies. Our receipts warranty is not as you described, but is as follows.  You can match this to your receipt, that you...

signed as a work order, for confirmation:14 day warranty against used phone sold for defects30 day warranty against parts for manufacturer defects onlyWe did not give a phone back to you with a broken screen on it.  That has never once happened in any of our businesses.  You would not have taken the phone away from our store with a broken screen.  That just simply does not make sense. The phone screen we fixed for you, left our store, then became physically damaged. Indicated by you saying it had a crack in the top later that evening.  We can't be assure what happened to it after it leaves our store.  [redacted] will not warranty a phone you buy, and then break that evening either.[redacted] was generous to offer you the repair at half off for $60.  That is more than the cost of our part.  Also, it is not confirmed in the message above if you purchased one of our 5c screens, or if you bought one online, and brought it in to have us install it.  If that is the case, the part carries no warranty at all because it is not our part.[redacted] is a very good manager.  For you to assume he ignored your call is likely not true.  They are busy in the middle of a mall answering questions for customers.  We miss several phone calls throughout the day and do our best to get back to every one.  If he did not answer a call of yours it does not mean he was ignoring you.  However, I do tell my managers they do not have to talk to some one they are feeling is disrespecting them as a person.  I support a happy working environment where my customers, as well as my employees, should be treated with respect at all times.  Please contact owners directly before opening Revdex.com complaints in the future.  It doesn't help your situation when I would have been happy to discuss this issue with you directly.As a company, the best we can do is provide you a repair, for half off or $60.  At this price we would still be loosing money for an item that does not fall within the warranty that you signed off on when getting the repair done.  Please understand that physical damage is so hard to cover because we just have no idea what happens to a device when it leaves our store.  If this solution will work for you, you can go see [redacted] or any of the other guys anytime and they would be happy to help. If they want to call me, the owner, to help I would be happy to confirm this with them.  Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I did not damage my ipad 3 months after the repair.  It was within 3 weeks and was not abused.  It started cracking right away.
Regards,
[redacted]

Im sorry.  You took the item back in good condition and brought it back cracked. This is considered user damage.  We didn't damage it and it was damaged in your possession.  The item is glass and it can crack if not properly cared for. Thus why we replaced your screen in the first place.  Again, you signed a receipt that says we are not responsible for damage caused by neglect or abuse. That our warranty only covers manufacturer defects of parts.  This is also explicitly verbally communicated with every repair upon pickup prior to payment.  We did not even have to offer you a discount for the second repair but we chose to be nice.  Opening a Revdex.com case just to try and get your way for an item clearly physically damaged in your possession is extortion.  We are following all of our policies and the policies you agreed to at the time of purchase.  We can not offer you a second free repair.  
We will go back to the [redacted] example. If you [redacted] a tv and it just quits working on you they would be happy to replace it.  But if it was dropped or showed signs of being dropped and was physically broken or cracked, they would just not replace it for you free of charge.  
We stand by our decision to continue to offer a repair at a $35 discounted rate, which is not required, but offered out of the kindness of our hearts to try and help with the cost of another repair. 
[redacted]

From what I understand Ms. [redacted] came back in to our store and had this issue resolved a long time ago.[redacted]