IFC International

RE ID # [redacted] of January *, Attached is what was sent to the Law offices of [redacted] *** on 12/ [redacted] responding to their complaint Please note that this lawyer has never since responded back Please note as a courtesy We responded to this Third party complaint who is not the shipper who booked this cargoOur customer was a company named [redacted] located @ [redacted] *** [redacted] The charges incurred are normally dispatched after U.SCustoms releases the cargo from Hold The complainant is disputing the attached charges These charges are from United Arab Shipping Line For charges after release by U.SCustoms The shipper is responsible for these charges which are shown attached And cargo will not be released by the line until satisfied We do not profit by these charges but only pass them Along as shown to be paid they are Global terminal EBO charge $ and Port Storage $ After we received payment we had the cargo released We notified our customer [redacted] of all charges well in advance and if payment would have been made Additional charges overseas would not have accumulated We would appreciate if this case would be completed and advised accordingly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have reviewed the responds from I.F.C but do not agree to that due to the fact that first and foremost this company not really discriminate again me and a customer but always showed no sympathy to their customers like me. I.C.F did not represent my interest as their client in the first place but rather refused to speak to me and my lawyer because I contact Revdex.com and consumer affairs which I have a civil right to do that if I am been cheated and ripped off. I made payment directed from my bank with a banks check to I.F.C of the amount of over $ 3,unwillingly due to the fact that they claim that was the only way United Arab Shipping Company will release my container on the *** of December by 9amAs per I.F.C Policies container is released hours upon final payment which this payment was not incurred for my doing , I mean of no doing on my part which was verbalized by both the manager MrS** and the Director MsB*** on a recorded conversation. Why should an individual like me, taking into consideration been a woman and an African this company discriminated towards me, made me pay all these money of over $ 6,more for a container which should only cost $ 2,To add more insult to my injury the container was not released until hours that is days after payment was made and also almost all the items in my container which I.F.C claims to be my freight forwarder are all damagedThose damages are beyond repairs and I do have pictures of all those items to show for the damages as a prove and copies are attached to this responds. I.C.F have to man up and accept responsibility to all this damages in collaboration with United Arab Shipping company for not treating me a customer fairly and I know there are more victims out there who have been victims to this unfair treatment from shipping companies and freight forwarders like I.F.C and United ArabI have attached copies of the latest payment I made from my account to I.F.C which they received but refused to speak to me or on my behalfI also have phone records to prove all thoseCompanies like I.f.C and UASC need to be brought to light how they rip-off their so called customers and when you try to exercise your civil right they shut the door in your faceI need them to respond to who takes responsibility for the damages that I have incurredThanks***I Have attached pictures of damaged items.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not agree with the responds from IFC regarding the fact that they keep on referring to me as not their customerI was the person who made both payment directly to them and that was received and I have proof of that transactionITF stating that they communicated promptly with *** *** was and I have proof of all the emails and when they were sent. Even though the container was rented on my behalf I still believe I am the customerI personally spoke with both the manager MrS** and the director MsF* multiple times on a recorded line, that they both agree that the charges were outrageousIf they still believe that they did nothing illegal or wrong , I will let the court system make that decision They acted unprofessional immediately they notice I have contacted Revdex.com and consumer AffairsI will not let sleeping dogs lie until justice is servedThanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have reviewed the responds from I.F.C but do not agree to that due to the fact that first and foremost this company not really discriminate again me and a customer but always showed no sympathy to their customers like me. I.C.F did not represent my interest as their client in the first place but rather refused to speak to me and my lawyer because I contact Revdex.com and consumer affairs which I have a civil right to do that if I am been cheated and ripped off I made payment directed from my bank with a banks check to I.F.C of the amount of over $ 3,unwillingly due to the fact that they claim that was the only way United Arab Shipping Company will release my container on the *** of December by 9amAs per I.F.C Policies container is released hours upon final payment which this payment was not incurred for my doing , I mean of no doing on my part which was verbalized by both the manager MrS** and the Director MsB*** on a recorded conversation. Why should an individual like me, taking into consideration been a woman and an African this company discriminated towards me, made me pay all these money of over $ 6,more for a container which should only cost $ 2,To add more insult to my injury the container was not released until hours that is days after payment was made and also almost all the items in my container which I.F.C claims to be my freight forwarder are all damaged
Those damages are beyond repairs and I do have pictures of all those items to show for the damages as a prove and copies are attached to this responds. I.C.F have to man up and accept responsibility to all this damages in collaboration with United Arab Shipping company for not treating me a customer fairly and I know there are more victims out there who have been victims to this unfair treatment from shipping companies and freight forwarders like I.F.C and United ArabI have attached copies of the latest payment I made from my account to I.F.C which they received but refused to speak to me or on my behalfI also have phone records to prove all thoseCompanies like I.f.C and UASC need to be brought to light how they rip-off their so called customers and when you try to exercise your civil right they shut the door in your faceI need them to respond to who takes responsibility for the damages that I have incurredThanks
***
I Have attached pictures of damaged items
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This E-mail is on behalf of IFC International Freight Corp& World Container Express To: *** *** ***Container # *** Booking # *** NY/ Tema We are responding to your Letter of December ** **To United Arab Shipping with copies to IFC/World Container Express Please see
the attached which was sent to *** *** on 12/*The attachments represents billings from UASC concerning and relating to this ShipmentOne , was a Global terminal EBO charge ( aka gate charges ) $ Two, was for Port storage charges form 9/** to 10/** totaling $ 10,reduced to $ by UASC These charges as you can clearly see are from the shipping line , UASC and must be paid prior to release of cargo We @ IFC International / World Container Express are billing out only what is being billed to us by UASC As information The cargo was never in the possession of World Container Express to bill storageThese charges are from UASC Hope this clarifies our part in expressing payment to release this shipment which has arrived at destination Keep in mind charges at destination are accumulating daily as cargo has arrivedIf you wish to further Discuss / Dispute the charges by United Arab Shipping CoPlease feel free to do so THE ABOVE WAS SENT TO *** ***'s lawyer on 12/**/the charges in question were from the steamship line for port storage and gate & shifting charges for the container *** which was held for inspection by U.SCustomsIFC Int'l only passed these charges to the shipper of record for this shipment we advised the customer that if they wanted to they can go direct to UASC to dispute these charges, which are out of IFC's control

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not agree with the responds from IFC regarding the fact that they keep on referring to me as not their customerI was the person who made both payment directly to them and that was received and I have proof of that transactionITF stating that they communicated promptly with *** *** was and I have proof of all the emails and when they were sent. Even though the container was rented on my behalf I still believe I am the customerI personally spoke with both the manager MrS** and the director MsF* multiple times on a recorded line, that they both agree that the charges were outrageousIf they still believe that they did nothing illegal or wrong , I will let the court system make that decision They acted unprofessional immediately they notice I have contacted Revdex.com and consumer AffairsI will not let sleeping dogs lie until justice is servedThanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This E-mail is on behalf of IFC International Freight Corp. & World Container Express To: [redacted]. Container # [redacted] Booking # [redacted] NY/ Tema We are...

responding to your Letter of December [redacted]. To United Arab Shipping with copies to IFC/World Container Express Please see the attached which was sent to [redacted] on 12/*. The 2 attachments represents billings from UASC concerning and relating to this Shipment. One , was a Global terminal EBO charge ( aka . gate charges ) $ 1594 Two, was for Port storage charges form 9/** to 10/** totaling $ 10,000 reduced to $ 1840 by UASC These charges as you can clearly see are from the shipping line , UASC and must be paid prior to release of cargo . We @ IFC International / World Container Express are billing out only what is being billed to us by UASC . As information The cargo was never in the possession of World Container Express to bill storage. These charges are from UASC . Hope this clarifies our part in expressing payment to release this shipment which has arrived at destination . Keep in mind charges at destination are accumulating daily as cargo has arrived. If you wish to further Discuss / Dispute the 2 charges by United Arab Shipping Co. Please feel free to do so . THE ABOVE WAS SENT TO [redacted]'s lawyer on 12/**/15 the charges in question were from the steamship line for port storage and gate & shifting charges for the container [redacted] which was held for inspection by U.S. Customs. IFC Int'l only passed these charges to the shipper of record for this shipment . we advised the customer that if they wanted to they can go direct to UASC to dispute these charges, which are out of IFC's control .

RE ID #[redacted] of January *, 2016 Attached is what was sent to the Law offices of [redacted].  on 12/** responding to their complaint Please note that this lawyer has never since responded back.   Please note as a courtesy …. We responded to this Third party complaint who is not  the shipper who booked this cargo. Our customer was a company named [redacted] located @ [redacted]   [redacted]   The charges incurred are normally dispatched after  U.S. Customs releases the cargo from Hold   The complainant is disputing the attached charges.  These charges are from  United Arab Shipping Line For charges after release by  U.S. Customs.  The shipper is responsible for these charges which are shown attached And cargo will not be released by the line  until satisfied.  We do not  profit  by these charges but only pass them Along as shown to be paid .  they are  Global terminal EBO charge $ 1594  and Port Storage $ 1840 .   After we received payment we had the cargo released.   We notified our customer [redacted] of all charges well in advance and if payment would have been made Additional charges overseas would not have accumulated.   We would appreciate if this case would be completed and advised accordingly .