Complaint: [redacted] I am rejecting this response because:they liedI have provided the Revdex.com with screen shots of Craigslist postings made previous and post the filing of this complaintI have provided a screen shot of the text messages exchanged stating a one year warrantyI have also explained that I went with the most expensive of all the estimates I received for my iPhone screen repair because of the warranty I was promised.Now the company states they protect only against manufacturers defectsApple provides that alreadyMy screen cracked because he installed it incorrectly or the replacement screen he used was of poor quality or maybe that's the part that was defective that they claim the warranty will cover.I know I didn't drop my phoneI know the only reason I would pay 30% more than his competitors charged was for a warranty that I was purposely led to believe I would getIf the Revdex.com needs more information, I'll be happy to provide itSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:the business iFix located in Federal Way did not uphold their promise of an "iron clad" warrantyFrom the posts on Craigslist to the text messages exchanged, I was assured my paying more than the prices offered by his competitors, I would be covered by the warrantyThey stated they were certified professionalsI took this as they were confident enough in their work they could offer the warranty and would back it up The first excuse was the warranty did not cover cracked screensI pointed out that every picture they used in advertising showed a device with a cracked screen being repaired and the email " [redacted] " would speak to a customer otherwiseAlso, every advertisement included the "iron clad guarantee" with no small print stating any restrictionsThe next excuse given was the warranty did not cover accidental damageI explained the damage was not accidentalIt was due to an improper installation of the replacement screen.The cracks were from the home button and from the ear speakerThey had occurred from standard usage of the phone - placing it against my ear to hear and pressing the home buttonThe screen should have been installed flush with the outer housing of the phoneI was told by iFix this was not the case with the iPhone 5c however every tutorial I found online begs to differ If the screen had been installed correctly, the cracks would not have originated from the home button and ear speakerIf it was accidental damage due to being dropped, then the cracks would have radiated from the edges I have screen shots of the Craigslist ad posted by iFix both before and after my complaint with the Revdex.com was filedWhen I inquired of the change to iFix it was confirmed the change was made due to my dissatisfaction and they did not want any future misunderstandingsThey added it was my responsibility to ask what was covered by the one year warranty I have asked what certifications they hold with no responseI offered to pay for the cost of the replacement screen and they waive the labor cost but was denied I had originally requested the resolution be they repair my phone again at no chargeAt this point, I don't trust them with my phone and due to the length of time that has passed, I had no choice but to have someone else repair itI would like my $returned.Sincerely, [redacted] ***
Unfortunately cracked screens & accidental damage is not covered under the year warranty..We do not advertise in any way that accetental damage or caracked screens are covered under the year warranty
Unfortunately accidental damage is not covered in the 1 year warranty. We warranty the part to be free of manufacture defect for a period of 1 year. It's clearly stated in large print on each receipt that accidental damage, liquid damage, water damage, cracked or broken screen is not cover under the...
1 year warranty. We have never advertised or expressed to any customer that the warranty covers accidental damage. Sharon has made a assumption that it covers accidental damage. The iPhone 5C was repaired correctly with a new screen. Unfortunately glass breaks, I understand the frustration of having to repair it a second time.
Complaint: [redacted]I am rejecting this response because:the business iFix located in Federal Way did not uphold their promise of an "iron clad" warranty. From the posts on Craigslist to the text messages exchanged, I was assured my paying more than the prices offered by his competitors, I would be covered by the warranty. They stated they were certified professionals. I took this as they were confident enough in their work they could offer the warranty and would back it up.
The first excuse was the warranty did not cover cracked screens. I pointed out that every picture they used in advertising showed a device with a cracked screen being repaired and the email "[redacted]" would speak to a customer otherwise. Also, every advertisement included the "iron clad guarantee" with no small print stating any restrictions. The next excuse given was the warranty did not cover accidental damage. I explained the damage was not accidental. It was due to an improper installation of the replacement screen.The cracks were from the home button and from the ear speaker. They had occurred from standard usage of the phone - placing it against my ear to hear and pressing the home button. The screen should have been installed flush with the outer housing of the phone. I was told by iFix this was not the case with the iPhone 5c however every tutorial I found online begs to differ. If the screen had been installed correctly, the cracks would not have originated from the home button and ear speaker. If it was accidental damage due to being dropped, then the cracks would have radiated from the edges.
I have screen shots of the Craigslist ad posted by iFix both before and after my complaint with the Revdex.com was filed. When I inquired of the change to iFix it was confirmed the change was made due to my dissatisfaction and they did not want any future misunderstandings. They added it was my responsibility to ask what was covered by the one year warranty.
I have asked what certifications they hold with no response. I offered to pay for the cost of the replacement screen and they waive the labor cost but was denied.
I had originally requested the resolution be they repair my phone again at no charge. At this point, I don't trust them with my phone and due to the length of time that has passed, I had no choice but to have someone else repair it. I would like my $104 returned.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:they lied. I have provided the Revdex.com with screen shots of Craigslist postings made previous and post the filing of this complaint. I have provided a screen shot of the text messages exchanged stating a one year warranty. I have also explained that I went with the most expensive of all the estimates I received for my iPhone screen repair because of the warranty I was promised.Now the company states they protect only against manufacturers defects. Apple provides that already. My screen cracked because he installed it incorrectly or the replacement screen he used was of poor quality or maybe that's the part that was defective that they claim the warranty will cover.I know I didn't drop my phone. I know the only reason I would pay 30% more than his competitors charged was for a warranty that I was purposely led to believe I would get. If the Revdex.com needs more information, I'll be happy to provide it. Sincerely,[redacted]
Complaint: [redacted] I am rejecting this response because:they liedI have provided the Revdex.com with screen shots of Craigslist postings made previous and post the filing of this complaintI have provided a screen shot of the text messages exchanged stating a one year warrantyI have also explained that I went with the most expensive of all the estimates I received for my iPhone screen repair because of the warranty I was promised.Now the company states they protect only against manufacturers defectsApple provides that alreadyMy screen cracked because he installed it incorrectly or the replacement screen he used was of poor quality or maybe that's the part that was defective that they claim the warranty will cover.I know I didn't drop my phoneI know the only reason I would pay 30% more than his competitors charged was for a warranty that I was purposely led to believe I would getIf the Revdex.com needs more information, I'll be happy to provide itSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:the business iFix located in Federal Way did not uphold their promise of an "iron clad" warrantyFrom the posts on Craigslist to the text messages exchanged, I was assured my paying more than the prices offered by his competitors, I would be covered by the warrantyThey stated they were certified professionalsI took this as they were confident enough in their work they could offer the warranty and would back it up The first excuse was the warranty did not cover cracked screensI pointed out that every picture they used in advertising showed a device with a cracked screen being repaired and the email " [redacted] " would speak to a customer otherwiseAlso, every advertisement included the "iron clad guarantee" with no small print stating any restrictionsThe next excuse given was the warranty did not cover accidental damageI explained the damage was not accidentalIt was due to an improper installation of the replacement screen.The cracks were from the home button and from the ear speakerThey had occurred from standard usage of the phone - placing it against my ear to hear and pressing the home buttonThe screen should have been installed flush with the outer housing of the phoneI was told by iFix this was not the case with the iPhone 5c however every tutorial I found online begs to differ If the screen had been installed correctly, the cracks would not have originated from the home button and ear speakerIf it was accidental damage due to being dropped, then the cracks would have radiated from the edges I have screen shots of the Craigslist ad posted by iFix both before and after my complaint with the Revdex.com was filedWhen I inquired of the change to iFix it was confirmed the change was made due to my dissatisfaction and they did not want any future misunderstandingsThey added it was my responsibility to ask what was covered by the one year warranty I have asked what certifications they hold with no responseI offered to pay for the cost of the replacement screen and they waive the labor cost but was denied I had originally requested the resolution be they repair my phone again at no chargeAt this point, I don't trust them with my phone and due to the length of time that has passed, I had no choice but to have someone else repair itI would like my $returned.Sincerely, [redacted] ***
Unfortunately cracked screens & accidental damage is not covered under the year warranty..We do not advertise in any way that accetental damage or caracked screens are covered under the year warranty
Unfortunately accidental damage is not covered in the 1 year warranty. We warranty the part to be free of manufacture defect for a period of 1 year. It's clearly stated in large print on each receipt that accidental damage, liquid damage, water damage, cracked or broken screen is not cover under the...
1 year warranty. We have never advertised or expressed to any customer that the warranty covers accidental damage. Sharon has made a assumption that it covers accidental damage. The iPhone 5C was repaired correctly with a new screen. Unfortunately glass breaks, I understand the frustration of having to repair it a second time.
Complaint: [redacted]I am rejecting this response because:the business iFix located in Federal Way did not uphold their promise of an "iron clad" warranty. From the posts on Craigslist to the text messages exchanged, I was assured my paying more than the prices offered by his competitors, I would be covered by the warranty. They stated they were certified professionals. I took this as they were confident enough in their work they could offer the warranty and would back it up.
The first excuse was the warranty did not cover cracked screens. I pointed out that every picture they used in advertising showed a device with a cracked screen being repaired and the email "[redacted]" would speak to a customer otherwise. Also, every advertisement included the "iron clad guarantee" with no small print stating any restrictions. The next excuse given was the warranty did not cover accidental damage. I explained the damage was not accidental. It was due to an improper installation of the replacement screen.The cracks were from the home button and from the ear speaker. They had occurred from standard usage of the phone - placing it against my ear to hear and pressing the home button. The screen should have been installed flush with the outer housing of the phone. I was told by iFix this was not the case with the iPhone 5c however every tutorial I found online begs to differ. If the screen had been installed correctly, the cracks would not have originated from the home button and ear speaker. If it was accidental damage due to being dropped, then the cracks would have radiated from the edges.
I have screen shots of the Craigslist ad posted by iFix both before and after my complaint with the Revdex.com was filed. When I inquired of the change to iFix it was confirmed the change was made due to my dissatisfaction and they did not want any future misunderstandings. They added it was my responsibility to ask what was covered by the one year warranty.
I have asked what certifications they hold with no response. I offered to pay for the cost of the replacement screen and they waive the labor cost but was denied.
I had originally requested the resolution be they repair my phone again at no charge. At this point, I don't trust them with my phone and due to the length of time that has passed, I had no choice but to have someone else repair it. I would like my $104 returned.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:they lied. I have provided the Revdex.com with screen shots of Craigslist postings made previous and post the filing of this complaint. I have provided a screen shot of the text messages exchanged stating a one year warranty. I have also explained that I went with the most expensive of all the estimates I received for my iPhone screen repair because of the warranty I was promised.Now the company states they protect only against manufacturers defects. Apple provides that already. My screen cracked because he installed it incorrectly or the replacement screen he used was of poor quality or maybe that's the part that was defective that they claim the warranty will cover.I know I didn't drop my phone. I know the only reason I would pay 30% more than his competitors charged was for a warranty that I was purposely led to believe I would get. If the Revdex.com needs more information, I'll be happy to provide it. Sincerely,[redacted]