iFixt

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please see letter attached as it spells out in detail what I feel is the right way to conduct businessiFixt's gross negligence and lies and errors of omission caused irreparable damaged to product and has caused undue hardship; for this reason alone I feel a new device replacement is not out of the questionJordan's negligence, incompetence, and unprofessionalism is inexcusableThe once new hard drive that I paid for is now also damaged beyond repair, showing only error messages, again Jordan neglected to inform me that he damaged internal parts and lost other parts crucial to the function of this iPod Regards, [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please see letter attached as it spells out in detail what I feel is the right way to conduct business.
iFixt's gross negligence and lies and errors of omission caused irreparable damaged to product and has caused undue hardship; for this reason alone I feel a new device replacement is not out of the questionJordan's negligence, incompetence, and unprofessionalism is inexcusableThe once new hard drive that I paid for is now also damaged beyond repair, showing only error messages, again Jordan neglected to inform me that he damaged internal parts and lost other parts crucial to the function of this iPod
Regards,
*** ***

On the May 9, Ms*** brought her used 80gb * *** in to our store to have the hard drive replaced due to some issues she was having with the deviceShe paid a $deposit in order for us to upgrade her hard driveWe attempted to find a 160gb hard drive that would be compatible
with her current model but the largest we were able to get was 120gbMs***'s ***s' screen was very scratched so as a courtesy for the inconvenience of us being unable to replace her hard drive with the largest possible we decided to replace her screen at no costMs*** was unsatisfied by this and wanted the screen instillation to be 100% dust freeUnfortunately as our kiosk is in a mall and we do not have access to a Clean Room (Standard electronics room that is kept dust free) we are unable to guarantee such a thingDuring instillation of the new hard drive the ***s power flex cable was damaged so her hold button would not workThis happens at times when working on devices and we do cover this type of thingUpon attempting to order the correct flex cable we found that the only place we could get the correct part was chinaOrdering parts for replacement from china takes a month or more due to customs and instead of having Ms*** have to wait that long we offered to instead replace the device for herWe offered her to either replace the device with a fully refurbished 160gb version of her same ***This *** would have a brand new Frame, Screen, Battery, and Hard DriveMs. *** was unsatisfied with this and said she wanted her money fully refundedWe offered to do that but would only be able to replace it with the same quality of device she brought us before repair, which would be a used 80gb ***Ms*** was not happy with this eitherShe requested that we I replace it with a brand new device AND refund her moneyBeing as she did not bring us a brand new *** initially we are unable to do thisMs*** looked up a brand new *** on *** and used the prices on this site as to her conclusion that that is her owed value.1) *** is not a industry standard of value on devices, it is a sales/auction site in which retailers can sell things for whatever price they desire2) Ms*** did not have a brand new *** so her assertion that she is owed the value of one is highly ridiculous We have attempted to work with her to resolve this issue but she is unwilling to do so They solutions we mentioned earlier in this letter are still on the table if she would like but these are the only solutions we will offer

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please see letter attached as it spells out in detail what I feel is the right way to conduct business. iFixt's gross negligence and lies and errors of omission caused irreparable damaged to product and has caused undue hardship; for this reason alone I feel a new device replacement is not out of the question. Jordan's negligence, incompetence, and unprofessionalism is inexcusable. The once new hard drive that I paid for is now also damaged beyond repair, showing only error messages, again Jordan neglected to inform me that he damaged internal parts and lost other parts crucial to the function of this iPod.
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by iFixt regarding complaint ID [redacted].
Regards,
[redacted]...

[redacted]

On the May 9, 2015 Ms. [redacted] brought her used 80gb [redacted] in to our store to have the hard drive replaced due to some issues she was having with the device. She paid a $105 deposit in order for  11px;">us to upgrade her hard drive. We attempted to find a 160gb hard drive that would be compatible with her current model but the largest we were able to get was 120gb. Ms. [redacted]'s [redacted]s' screen was very scratched so as a courtesy for the inconvenience of us being unable to replace her hard drive with the largest possible we decided to replace her screen at no cost. Ms. [redacted] was unsatisfied by this and wanted the screen instillation to be 100% dust free. Unfortunately as our kiosk is in a mall and we do not have access to a Clean Room (Standard electronics room that is kept dust free) we are unable to guarantee such a thing. During instillation of the new hard drive the [redacted]s power flex cable was damaged so her hold button would not work. This happens at times when working on devices and we do cover this type of thing. Upon attempting to order the correct flex cable we found that the only place we could get the correct part was china. Ordering parts for replacement from china takes a month or more due to customs and instead of having Ms. [redacted] have to wait that long we offered to instead replace the device for her. We offered her to either replace the device with a fully refurbished 160gb version of her same [redacted]. This [redacted] would have a brand new Frame, Screen, Battery, and Hard Drive. Ms. [redacted] was unsatisfied with this and said she wanted her money fully refunded. We offered to do that but would only be able to replace it with the same quality of device she brought us before repair, which would be a used 80gb [redacted]. Ms. [redacted] was not happy with this either. She requested that we I replace it with a brand new device AND refund her money. Being as she did not bring us a brand new [redacted] initially we are unable to do this. Ms. [redacted] looked up a brand new [redacted] on [redacted] and used the prices on this site as to her conclusion that that is her owed value.1) [redacted] is not a industry standard of value on devices, it is a sales/auction site in which retailers can sell things for whatever price they desire. 2) Ms. [redacted] did not have a brand new [redacted] so her assertion that she is owed the value of one is highly ridiculous . We have attempted to work with her to resolve this issue but she is unwilling to do so . They solutions we mentioned earlier in this letter are still on the table if she would like but these are the only solutions we will offer.

Review: I brought my [redacted] classic to iFixt in Fashion Square Mall on May 9, 2015 to have the hard drive replaced. Their former employee named Jordan who was trained and certified agreed to replace the hard drive. He ordered me a 160 GB hard drive, but ordered the wrong part. He reordered it and ordered a 120 GB hard drive without telling me. He texted me (he did not call, he texted--which is unprofessional) that the piece arrived. I go to the store (May 20, 2015) with my [redacted] and he explains that the hard drive was a 120 GB and that was all he could find and that there was a $5 price difference but never refunded me the $5. I paid $105 for it. He charged me $40 for installation and took it upon himself to replace my iPod's faceplate and trapped dust under the screen and refused to remove the dust with the excuse, "Well, there is dust in the air". (In electronics dust ruins devices.) He also failed to tell me he broke my iPod's hold button. I brought it back to be fixed, he opened it, and broke an internal cord. He ordered a new cord but ordered the wrong piece and did not tell me or call me. After 2 hours I picked it up only to find out he had to reorder the piece. The new piece came in, but Jordan had been fired. I brought the [redacted] on June 13, 2015 back in to be fixed by a manager from another location only to find out that Jordan lost the hold button and audio jack. I got a call back later that day that the device was broken beyond repair. The owner refuses to refund and replace my iPod. My [redacted] is valued at $619.99. The owner wants to use my money to replace it with a used model with less GB than I paid for from someone on the internet. This is unacceptable, the employee also never had me sign an agreement to have my [redacted] fixed, which I just found out he should have. This employee's error of omission and inability to fix my [redacted] has cost me $764.99 and the owner seems to think I am due nothing and is unwilling to come to an agreeable solution.Desired Settlement: I would like a refund and a replacement of my [redacted] that was broken beyond repair by internal damaged caused by now former employee of iFixt Jordan who was trained and certified to fix my device. My device is valued at $619.99. The company refuses to refund and replace my [redacted] (that was destroyed) with a new one. I paid $145 for my item to be fixed. I will provide pictures and full documentation in great detail of my experience.

Business

Response:

On the May 9, 2015 Ms. [redacted] brought her used 80gb [redacted] in to our store to have the hard drive replaced due to some issues she was having with the device. She paid a $105 deposit in order for us to upgrade her hard drive. We attempted to find a 160gb hard drive that would be compatible with her current model but the largest we were able to get was 120gb. Ms. [redacted]'s [redacted]s' screen was very scratched so as a courtesy for the inconvenience of us being unable to replace her hard drive with the largest possible we decided to replace her screen at no cost. Ms. [redacted] was unsatisfied by this and wanted the screen instillation to be 100% dust free. Unfortunately as our kiosk is in a mall and we do not have access to a Clean Room (Standard electronics room that is kept dust free) we are unable to guarantee such a thing. During instillation of the new hard drive the [redacted]s power flex cable was damaged so her hold button would not work. This happens at times when working on devices and we do cover this type of thing. Upon attempting to order the correct flex cable we found that the only place we could get the correct part was china. Ordering parts for replacement from china takes a month or more due to customs and instead of having Ms. [redacted] have to wait that long we offered to instead replace the device for her. We offered her to either replace the device with a fully refurbished 160gb version of her same [redacted]. This [redacted] would have a brand new Frame, Screen, Battery, and Hard Drive. Ms. [redacted] was unsatisfied with this and said she wanted her money fully refunded. We offered to do that but would only be able to replace it with the same quality of device she brought us before repair, which would be a used 80gb [redacted]. Ms. [redacted] was not happy with this either. She requested that we I replace it with a brand new device AND refund her money. Being as she did not bring us a brand new [redacted] initially we are unable to do this. Ms. [redacted] looked up a brand new [redacted] on [redacted] and used the prices on this site as to her conclusion that that is her owed value.1) [redacted] is not a industry standard of value on devices, it is a sales/auction site in which retailers can sell things for whatever price they desire. 2) Ms. [redacted] did not have a brand new [redacted] so her assertion that she is owed the value of one is highly ridiculous . We have attempted to work with her to resolve this issue but she is unwilling to do so . They solutions we mentioned earlier in this letter are still on the table if she would like but these are the only solutions we will offer.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Please see letter attached as it spells out in detail what I feel is the right way to conduct business. iFixt's gross negligence and lies and errors of omission caused irreparable damaged to product and has caused undue hardship; for this reason alone I feel a new device replacement is not out of the question. Jordan's negligence, incompetence, and unprofessionalism is inexcusable. The once new hard drive that I paid for is now also damaged beyond repair, showing only error messages, again Jordan neglected to inform me that he damaged internal parts and lost other parts crucial to the function of this iPod.