I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, thank you for your quick response to my complaint. I am not satisfied with the response from Super Cars due to the fact that pertinent information was left out, such as how I was treated as a potential customer being cussed at by the guyAdditionally, some of the information is not accurate of the incidentI called Super Cars on to find out if a car was availableI called several times because no one was answering the phone during their posted buiness hoursSomeone returned my call and we had a brief conversation about the carI was told it was available, but they were closed and they would reopen at am on Monday (6.22.2015)I stopped by Super Cars on during the afternoon because I was in the area looking at other carsI went in to ask if the car was availableI have already explained what happened between me and the guy at Super Cars. Unfortunately, I did not get the "salesman" name and he did not give me his name when I walked inThere is no acknowledgment of any wrongdoing or inappropriate actions by this "salesman", nor any accountability being taken regarding him cussing at me as a potential customerInstead, whomever wrote this response lied stating that I became irate and was asked to leaveI did not even get a chance to ask about the CarFaxI was NOT asked to leave and did not become irate even after he cussed at meI was shocked and walked out on my own will and direction If I was irate, why would he tell me he would call me about the car? This appears to be a my-word-against-his-word situation, but if video and/or audio information of the office was reviewed, I am confident that it would support my claimThis business does not know how to handle businessAnd perhaps more importantly, when something unprofessional like this occurs, they apparently will not take responsibility for their poor customer serviceI am dissappointed and dissatified with how they have choosen to handle and respond to this matter.
Regards,
*** ***-***
We regret *** * ***-*** was dissatisfied with our serviceHowever,Mr*** was told over the phone several times that the vehicle was in the paint shopThe car had some dings on the hood in the original paint which is to be expectedWe told Mr*** that we would call him when the
vehicle was back on our lot.Mr*** showed up on our lot and was told the vehicle was not back yet, that it was stiil at the shopHe assumed the vehicle had been wrecked but was told that it has a clear carfax and no it had not been wrecked that it had the original paint and with gravels flying up the hood has some chipsWe have no control how long it takes the shop to do our repair work therefore, he was told again that we would call to let him know when the vehicle was back on our lot. Mr *** became irate and was asked to leave, and again was told we would call him.Sincerely,John THarrison Jr.President of Super Cars
Mrs*** did call us about the VW Jetta she bought not startingI advised her to get it to auto zone or advance to get them to check the battery and call me backShe had the vehicle towed to a repair shop and called to let me know what the problem was and how much it was to have it
fixedI did inform her that an alternator is not part of the power train warranty that she has on the vehicleShe became loud and rude and I told her to please read her warrantyAnd she continued to yell and curseI have in the past done many repairs for customers that are not under warranty and I tell all my customers to call if there is a problem before they take it to a garage and I will be glad to call one of my contacts and even if it is not covered under warranty at least I can get it done at my costI will fix any problem that is covered under warranty and the alternator and towing for Mrs***' Jetta is not covered Therefore I do not feel Super Cars is responsible. Sincerely, John T Harrison Jr
I have reviewed the
response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The cost of the repairs extremely exceeded $(almost triple the amount given)Also, the customer service that was received was unprofessional and the abusive phone conversations that have taken place have not been addressed.
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
He a lier and he said it was flushed not drained
I did exactly as I said I would. I had the radiator drained and refilled. I made arrangements with [redacted] to have the truck looked at again after Mr [redacted] called and said the truck had overheated. We picked the truck up and have done everything we said we would to have it fixed. Unfortunately...
it was not quick enough for Mr [redacted]. The $100 that he is requesting to be repaid is what he paid [redacted] on his own, without my knowledge to get the truck back quicker. Therefore I do not believe Super Cars is responsible for the $100 tip that Mr. [redacted] paid. SincerelyJohn T Harrisson Jr
Mailed [redacted] a check on 9/21/15 for $300. Had a 3 month/3000 mile warranty on the vehicle and warranty clearly states repairs are to be done in my shop. Consumer is not local so send $300 for repairs and the check has cleared the bank. John Harrison
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, thank you for your quick response to my complaint. I am not satisfied with the response from Super Cars due to the fact that pertinent information was left out, such as how I was treated as a potential customer being cussed at by the guyAdditionally, some of the information is not accurate of the incidentI called Super Cars on to find out if a car was availableI called several times because no one was answering the phone during their posted buiness hoursSomeone returned my call and we had a brief conversation about the carI was told it was available, but they were closed and they would reopen at am on Monday (6.22.2015)I stopped by Super Cars on during the afternoon because I was in the area looking at other carsI went in to ask if the car was availableI have already explained what happened between me and the guy at Super Cars. Unfortunately, I did not get the "salesman" name and he did not give me his name when I walked inThere is no acknowledgment of any wrongdoing or inappropriate actions by this "salesman", nor any accountability being taken regarding him cussing at me as a potential customerInstead, whomever wrote this response lied stating that I became irate and was asked to leaveI did not even get a chance to ask about the CarFaxI was NOT asked to leave and did not become irate even after he cussed at meI was shocked and walked out on my own will and direction If I was irate, why would he tell me he would call me about the car? This appears to be a my-word-against-his-word situation, but if video and/or audio information of the office was reviewed, I am confident that it would support my claimThis business does not know how to handle businessAnd perhaps more importantly, when something unprofessional like this occurs, they apparently will not take responsibility for their poor customer serviceI am dissappointed and dissatified with how they have choosen to handle and respond to this matter.
Regards,
*** ***-***
We regret *** * ***-*** was dissatisfied with our serviceHowever,Mr*** was told over the phone several times that the vehicle was in the paint shopThe car had some dings on the hood in the original paint which is to be expectedWe told Mr*** that we would call him when the
vehicle was back on our lot.Mr*** showed up on our lot and was told the vehicle was not back yet, that it was stiil at the shopHe assumed the vehicle had been wrecked but was told that it has a clear carfax and no it had not been wrecked that it had the original paint and with gravels flying up the hood has some chipsWe have no control how long it takes the shop to do our repair work therefore, he was told again that we would call to let him know when the vehicle was back on our lot. Mr *** became irate and was asked to leave, and again was told we would call him.Sincerely,John THarrison Jr.President of Super Cars
Mrs*** did call us about the VW Jetta she bought not startingI advised her to get it to auto zone or advance to get them to check the battery and call me backShe had the vehicle towed to a repair shop and called to let me know what the problem was and how much it was to have it
fixedI did inform her that an alternator is not part of the power train warranty that she has on the vehicleShe became loud and rude and I told her to please read her warrantyAnd she continued to yell and curseI have in the past done many repairs for customers that are not under warranty and I tell all my customers to call if there is a problem before they take it to a garage and I will be glad to call one of my contacts and even if it is not covered under warranty at least I can get it done at my costI will fix any problem that is covered under warranty and the alternator and towing for Mrs***' Jetta is not covered Therefore I do not feel Super Cars is responsible. Sincerely, John T Harrison Jr
I have reviewed the
response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The cost of the repairs extremely exceeded $(almost triple the amount given)Also, the customer service that was received was unprofessional and the abusive phone conversations that have taken place have not been addressed.
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
He a lier and he said it was flushed not drained
I did exactly as I said I would. I had the radiator drained and refilled. I made arrangements with [redacted] to have the truck looked at again after Mr [redacted] called and said the truck had overheated. We picked the truck up and have done everything we said we would to have it fixed. Unfortunately...
it was not quick enough for Mr [redacted]. The $100 that he is requesting to be repaid is what he paid [redacted] on his own, without my knowledge to get the truck back quicker. Therefore I do not believe Super Cars is responsible for the $100 tip that Mr. [redacted] paid. SincerelyJohn T Harrisson Jr
Mailed [redacted] a check on 9/21/15 for $300. Had a 3 month/3000 mile warranty on the vehicle and warranty clearly states repairs are to be done in my shop. Consumer is not local so send $300 for repairs and the check has cleared the bank. John Harrison