Ignite Payments a First Data Authorized Partner

I setup an account for my business with this organization. I processed a customer credit card for 3010.00 on Friday April 27th 2012, and the transaction was approved. I completed batch processing at the end of business day, and this being our first transaction, I contacted my rep Jaime Standage to be certain on the amount of time for funds to be released to my business account. She verified and said it was 1 to 2 days time at the most. Today I went to login to my merchant account to see if there had been any changes or notifications, and was unable to login. I contacted customer support and they said that the account had been closed and that my customers funds of 3010.00 was being held in security...... In addition that morning I had a charge for 62.91 from this company on my bank account. They agreed to a minimum 6 month contract and we were not even into the first week of the contract. In addition up to this point no services have been rendered by them to my company, not to mention my customer. I was told security isnt available all hours just customer service was. I never once recieved an email from security about my account and the transaction nor did I get any phone calls. This company and the account manager also havent returned further calls to me. This has caused me great stress and in addition my customer now must wait even longer on services because of this company holding funds and charging me also for services that they have not rendered.