Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I am not paying $103 for a free trial of this product and demand a refund. Furthermore, this company's business practices are fraudulent as they dupe unsuspecting consumers of money they can't afford - I am unemployed - and the Greater Houston Revdex.com office should do more to harness in this unscrupulous Houston, Tx, business.
Revdex.com CASE # [redacted] Dear Sir/Madam, [redacted] visited our website to order our products based on 14-day trial. He placed the order for Allumiereskin Anti-Aging cream on November 3rd, 2017. While placing the order, he agreed to our company’s terms and conditions which clearly stated that if the...
customer does not cancel the order within 14 days, he/she would be charged the remaining amount of the product and will be put on the auto shipment program. We would like to bring into your notice that, it is mandatory to accept the terms before placing the order. Please note that despite putting all the credit card details, the order does not go through until unless you check mark on the box which states, “I agree that I am 18 years of age and agree to the Terms & Conditions and the Privacy policy”. Upon checking on the box, the terms of the program appears on the screen. When you read the all the terms and scroll down, the “Accept” button is activated at the end. Once you accept the terms and click on “Submit” button the order goes through and shipping and charges are applied. However, we would like you to review our policies. For the reference the cancellation and refund policy stated in our Terms $ Conditions are mentioned below: TRIAL OFFER AND SUBSCRIPTION. “The Company also offers a 14 day trial offer of Product, conveniently coupled with automatic enrollment in Company's subscription service (“Subscription”). We are confident you will enjoy using the Product, and invite you to try it. However, you are only eligible to receive a single 14 day trial offer from the Company. The 14 day trial offer includes a full 30 day supply of Product and an automatic enrollment in a subscription. By submitting an order for a trial offer, you agree to pay a non-refundable shipping and handling fee as will be detailed on the Website prior to checkout, but is generally less than $6.95. Please note that shipping and handling fee will appear as two separate charges on your credit card statement. If you are not satisfied with the Product in your trial offer, you should immediately contact customer service representatives to process a cancellation. Alternatively, you may send an email with "Cancellation" as the written subject heading. In the event that your email fails to contain the appropriate subject heading, your cancellation may not be processed. Your 14 day trial offer use period begins from the date your order is submitted on the Website. To avoid automatic enrollment in a subscription, you must cancel your trial before expiration of the 14 day trial period. If you cancel your Subscription before the end of the 14 day trial offer use period, you will receive a Return Merchandise Authorization (“RMA”) number via email to return the Product. Returns of the Product must be made within 14 days from the date the RMA issues. If the Company receives the product within the 14 day return period, the Company: (1) WILL NOT charge you for the Product (but the Company does not refund amounts paid for shipping and handling); (2) WILL NOT enroll you in a subscription; and (3) WILL NOT send any additional Product to you. Typically Products are delivered within three to five business days from the order date. If you do not receive your Product within five business days after placing an order, please contact our customer service representative for an estimated delivery date and/or tracking information. In the event that you do not cancel, in writing, before the end of the 14 day trial offer period, the Company will automatically enroll you in a subscription and charge the credit/debit card on file with your account the full retail price for Product each month as posted on the Website. The trial offer comes with a full 30 day supply. “ REFUND POLICY AND PROCEDURE. “All sales are final once the Product is delivered by the Company to the carrier. However, the Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned products. The Company is entitled to retain a restocking fee of $20.00 or 20% of the total purchase price, whichever is greater. Due to the nature of the Product, the Company can only process refund for unused Product returned in an acceptable condition suitable for resale, received within 30 days from the date the order is placed. If you are not satisfied with your purchase, please call customer service, and a customer service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in the Company's sole discretion. To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call customer service to obtain an RMA number and to process your refund request. By way of illustration and not limitation, packages marked "Return to Sender" or "Refused" WILL NOT be eligible for refunds. All refund requests require three to five business days for approval. By completing an order, you acknowledge, understand, and agree to be bound by the Refund Policy and Procedure stated herein. You also acknowledge and understand that adherence to the Refund Policy and Procedure is strictly required and is your sole responsibility. You acknowledge that failure to follow the Refund Policy and Procedure, including your obtaining an authorized RMA, may result in Company's inability to authorize or process a refund.” Case Summary: Upon placing the order [redacted] was required to contact our company for the cancellation within the trial period. Since we did not receive any communication from him via email or call during the specified time of 14 days, on December 4th, 2017 he incurred the remaining balance for the charge of the product Allumiereskin Anti-Aging cream and the subscription was put on auto shipment program. [redacted] contacted our company for the cancellation and refund of Allumiereskin Anti-Aging cream on December 6th, 2017. He was explained in detail the program and the charges. In regards to the refund request, we offered him 40% partial refund or a free shipment of the product, but he refused both the offers and wanted to speak to the supervisor. As at that time since, the supervisor was busy assisting other customers, hence we cancelled the account for the product Allumiereskin Anti-Aging cream to avoid any further charges. [redacted] never contacted our company afterwards. Besides, for any other refund concerns of the product Allumiereskin Anti-Aging cream, [redacted] can contact our 24/7 customer support. We are sorry for the inconvenience she may have faced. Best Regards, Manager Customer Support
Revdex.com CASE # [redacted] Dear Sir/Madam,Previously we had responded to this cases on December 11th, 2017 [redacted] visited our website to order our products based on 14-day trial. He placed the order for Allumiereskin Anti-Aging cream on November 3rd, 2017. While placing the order, he agreed to our company’s terms and conditions which clearly stated that if the customer does not cancel the order within 14 days, he/she would be charged the remaining amount of the products and will be put on the auto shipment program. We would like to bring into your notice that, it is mandatory to accept the terms before placing the order. Please note that despite putting all the credit card details, the order does not go through until unless you check mark on the box which states, “I agree that I am 18 years of age and agree to the Terms & Conditions and the Privacy policy”. Upon checking on the box, the terms of the program appears on the screen. When you read the all the terms and scroll down, the “Accept” button is activated at the end. Once you accept the terms and click on “Submit” button the order goes through and shipping and charges are applied. However, we would like you to review our policies. For the reference the cancellation and refund policy stated in our Terms $ Conditions are mentioned below: TRIAL OFFER AND SUBSCRIPTION. “The Company also offers a 14 day trial offer of Product, conveniently coupled with automatic enrollment in Company's subscription service (“Subscription”). We are confident you will enjoy using the Product, and invite you to try it. However, you are only eligible to receive a single 14 day trial offer from the Company. The 14 day trial offer includes a full 30 day supply of Product and an automatic enrollment in a subscription. By submitting an order for a trial offer, you agree to pay a non-refundable shipping and handling fee as will be detailed on the Website prior to checkout, but is generally less than $6.95. Please note that shipping and handling fee will appear as two separate charges on your credit card statement. If you are not satisfied with the Product in your trial offer, you should immediately contact customer service representatives to process a cancellation. Alternatively, you may send an email with "Cancellation" as the written subject heading. In the event that your email fails to contain the appropriate subject heading, your cancellation may not be processed. Your 14 day trial offer use period begins from the date your order is submitted on the Website. To avoid automatic enrollment in a subscription, you must cancel your trial before expiration of the 14 day trial period. If you cancel your Subscription before the end of the 14 day trial offer use period, you will receive a Return Merchandise Authorization (“RMA”) number via email to return the Product. Returns of the Product must be made within 14 days from the date the RMA issues. If the Company receives the product within the 14 day return period, the Company: (1) WILL NOT charge you for the Product (but the Company does not refund amounts paid for shipping and handling); (2) WILL NOT enroll you in a subscription; and (3) WILL NOT send any additional Product to you. Typically Products are delivered within three to five business days from the order date. If you do not receive your Product within five business days after placing an order, please contact our customer service representative for an estimated delivery date and/or tracking information. In the event that you do not cancel, in writing, before the end of the 14 day trial offer period, the Company will automatically enroll you in a subscription and charge the credit/debit card on file with your account the full retail price for Product each month as posted on the Website. The trial offer comes with a full 30 day supply. “ REFUND POLICY AND PROCEDURE. “All sales are final once the Product is delivered by the Company to the carrier. However, the Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned products. The Company is entitled to retain a restocking fee of $20.00 or 20% of the total purchase price, whichever is greater. Due to the nature of the Product, the Company can only process refund for unused Product returned in an acceptable condition suitable for resale, received within 30 days from the date the order is placed. If you are not satisfied with your purchase, please call customer service, and a customer service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in the Company's sole discretion. To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call customer service to obtain an RMA number and to process your refund request. By way of illustration and not limitation, packages marked "Return to Sender" or "Refused" WILL NOT be eligible for refunds. All refund requests require three to five business days for approval. By completing an order, you acknowledge, understand, and agree to be bound by the Refund Policy and Procedure stated herein. You also acknowledge and understand that adherence to the Refund Policy and Procedure is strictly required and is your sole responsibility. You acknowledge that failure to follow the Refund Policy and Procedure, including your obtaining an authorized RMA, may result in Company's inability to authorize or process a refund.” Case Summary: Upon placing the order [redacted] was required to contact our company for the cancellation within the trial period. Since we did not receive any communication from him via email or call during the specified time of 14 days, on December 4th, 2017 he incurred the remaining balance for the charge of the product Allumiereskin Anti-Aging cream and the subscription was put on auto shipment program. [redacted] contacted our company for the cancellation and refund of Allumiereskin Anti-Aging cream on December 6th, 2017. He was explained in detail the program and the charges. In regards to the refund request, we offered her 40% partial refund or a free shipment of the product, but he refused both the offers and wanted to speak to the supervisor. As at that time since, the supervisor was busy assisting other customers, hence we cancelled the account for the product Allumiereskin Anti-Aging cream to avoid any further charges. [redacted] never contacted our company afterwards. Besides, for any other refund concerns of the product Allumiereskin Anti-Aging cream, [redacted] can contact our 24/7 customer support. We are sorry for the inconvenience she may have faced. Best Regards, Manager Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I am not paying $103 for a free trial of this product and demand a refund. Furthermore, this company's business practices are fraudulent as they dupe unsuspecting consumers of money they can't afford - I am unemployed - and the Greater Houston Revdex.com office should do more to harness in this unscrupulous Houston, Tx, business.
Revdex.com CASE # [redacted] Dear Sir/Madam, [redacted] visited our website to order our products based on 14-day trial. He placed the order for Allumiereskin Anti-Aging cream on November 3rd, 2017. While placing the order, he agreed to our company’s terms and conditions which clearly stated that if the...
customer does not cancel the order within 14 days, he/she would be charged the remaining amount of the product and will be put on the auto shipment program. We would like to bring into your notice that, it is mandatory to accept the terms before placing the order. Please note that despite putting all the credit card details, the order does not go through until unless you check mark on the box which states, “I agree that I am 18 years of age and agree to the Terms & Conditions and the Privacy policy”. Upon checking on the box, the terms of the program appears on the screen. When you read the all the terms and scroll down, the “Accept” button is activated at the end. Once you accept the terms and click on “Submit” button the order goes through and shipping and charges are applied. However, we would like you to review our policies. For the reference the cancellation and refund policy stated in our Terms $ Conditions are mentioned below: TRIAL OFFER AND SUBSCRIPTION. “The Company also offers a 14 day trial offer of Product, conveniently coupled with automatic enrollment in Company's subscription service (“Subscription”). We are confident you will enjoy using the Product, and invite you to try it. However, you are only eligible to receive a single 14 day trial offer from the Company. The 14 day trial offer includes a full 30 day supply of Product and an automatic enrollment in a subscription. By submitting an order for a trial offer, you agree to pay a non-refundable shipping and handling fee as will be detailed on the Website prior to checkout, but is generally less than $6.95. Please note that shipping and handling fee will appear as two separate charges on your credit card statement. If you are not satisfied with the Product in your trial offer, you should immediately contact customer service representatives to process a cancellation. Alternatively, you may send an email with "Cancellation" as the written subject heading. In the event that your email fails to contain the appropriate subject heading, your cancellation may not be processed. Your 14 day trial offer use period begins from the date your order is submitted on the Website. To avoid automatic enrollment in a subscription, you must cancel your trial before expiration of the 14 day trial period. If you cancel your Subscription before the end of the 14 day trial offer use period, you will receive a Return Merchandise Authorization (“RMA”) number via email to return the Product. Returns of the Product must be made within 14 days from the date the RMA issues. If the Company receives the product within the 14 day return period, the Company: (1) WILL NOT charge you for the Product (but the Company does not refund amounts paid for shipping and handling); (2) WILL NOT enroll you in a subscription; and (3) WILL NOT send any additional Product to you. Typically Products are delivered within three to five business days from the order date. If you do not receive your Product within five business days after placing an order, please contact our customer service representative for an estimated delivery date and/or tracking information. In the event that you do not cancel, in writing, before the end of the 14 day trial offer period, the Company will automatically enroll you in a subscription and charge the credit/debit card on file with your account the full retail price for Product each month as posted on the Website. The trial offer comes with a full 30 day supply. “ REFUND POLICY AND PROCEDURE. “All sales are final once the Product is delivered by the Company to the carrier. However, the Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned products. The Company is entitled to retain a restocking fee of $20.00 or 20% of the total purchase price, whichever is greater. Due to the nature of the Product, the Company can only process refund for unused Product returned in an acceptable condition suitable for resale, received within 30 days from the date the order is placed. If you are not satisfied with your purchase, please call customer service, and a customer service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in the Company's sole discretion. To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call customer service to obtain an RMA number and to process your refund request. By way of illustration and not limitation, packages marked "Return to Sender" or "Refused" WILL NOT be eligible for refunds. All refund requests require three to five business days for approval. By completing an order, you acknowledge, understand, and agree to be bound by the Refund Policy and Procedure stated herein. You also acknowledge and understand that adherence to the Refund Policy and Procedure is strictly required and is your sole responsibility. You acknowledge that failure to follow the Refund Policy and Procedure, including your obtaining an authorized RMA, may result in Company's inability to authorize or process a refund.” Case Summary: Upon placing the order [redacted] was required to contact our company for the cancellation within the trial period. Since we did not receive any communication from him via email or call during the specified time of 14 days, on December 4th, 2017 he incurred the remaining balance for the charge of the product Allumiereskin Anti-Aging cream and the subscription was put on auto shipment program. [redacted] contacted our company for the cancellation and refund of Allumiereskin Anti-Aging cream on December 6th, 2017. He was explained in detail the program and the charges. In regards to the refund request, we offered him 40% partial refund or a free shipment of the product, but he refused both the offers and wanted to speak to the supervisor. As at that time since, the supervisor was busy assisting other customers, hence we cancelled the account for the product Allumiereskin Anti-Aging cream to avoid any further charges. [redacted] never contacted our company afterwards. Besides, for any other refund concerns of the product Allumiereskin Anti-Aging cream, [redacted] can contact our 24/7 customer support. We are sorry for the inconvenience she may have faced. Best Regards, Manager Customer Support
Revdex.com CASE # [redacted] Dear Sir/Madam,Previously we had responded to this cases on December 11th, 2017 [redacted] visited our website to order our products based on 14-day trial. He placed the order for Allumiereskin Anti-Aging cream on November 3rd, 2017. While placing the order, he agreed to our company’s terms and conditions which clearly stated that if the customer does not cancel the order within 14 days, he/she would be charged the remaining amount of the products and will be put on the auto shipment program. We would like to bring into your notice that, it is mandatory to accept the terms before placing the order. Please note that despite putting all the credit card details, the order does not go through until unless you check mark on the box which states, “I agree that I am 18 years of age and agree to the Terms & Conditions and the Privacy policy”. Upon checking on the box, the terms of the program appears on the screen. When you read the all the terms and scroll down, the “Accept” button is activated at the end. Once you accept the terms and click on “Submit” button the order goes through and shipping and charges are applied. However, we would like you to review our policies. For the reference the cancellation and refund policy stated in our Terms $ Conditions are mentioned below: TRIAL OFFER AND SUBSCRIPTION. “The Company also offers a 14 day trial offer of Product, conveniently coupled with automatic enrollment in Company's subscription service (“Subscription”). We are confident you will enjoy using the Product, and invite you to try it. However, you are only eligible to receive a single 14 day trial offer from the Company. The 14 day trial offer includes a full 30 day supply of Product and an automatic enrollment in a subscription. By submitting an order for a trial offer, you agree to pay a non-refundable shipping and handling fee as will be detailed on the Website prior to checkout, but is generally less than $6.95. Please note that shipping and handling fee will appear as two separate charges on your credit card statement. If you are not satisfied with the Product in your trial offer, you should immediately contact customer service representatives to process a cancellation. Alternatively, you may send an email with "Cancellation" as the written subject heading. In the event that your email fails to contain the appropriate subject heading, your cancellation may not be processed. Your 14 day trial offer use period begins from the date your order is submitted on the Website. To avoid automatic enrollment in a subscription, you must cancel your trial before expiration of the 14 day trial period. If you cancel your Subscription before the end of the 14 day trial offer use period, you will receive a Return Merchandise Authorization (“RMA”) number via email to return the Product. Returns of the Product must be made within 14 days from the date the RMA issues. If the Company receives the product within the 14 day return period, the Company: (1) WILL NOT charge you for the Product (but the Company does not refund amounts paid for shipping and handling); (2) WILL NOT enroll you in a subscription; and (3) WILL NOT send any additional Product to you. Typically Products are delivered within three to five business days from the order date. If you do not receive your Product within five business days after placing an order, please contact our customer service representative for an estimated delivery date and/or tracking information. In the event that you do not cancel, in writing, before the end of the 14 day trial offer period, the Company will automatically enroll you in a subscription and charge the credit/debit card on file with your account the full retail price for Product each month as posted on the Website. The trial offer comes with a full 30 day supply. “ REFUND POLICY AND PROCEDURE. “All sales are final once the Product is delivered by the Company to the carrier. However, the Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned products. The Company is entitled to retain a restocking fee of $20.00 or 20% of the total purchase price, whichever is greater. Due to the nature of the Product, the Company can only process refund for unused Product returned in an acceptable condition suitable for resale, received within 30 days from the date the order is placed. If you are not satisfied with your purchase, please call customer service, and a customer service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in the Company's sole discretion. To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call customer service to obtain an RMA number and to process your refund request. By way of illustration and not limitation, packages marked "Return to Sender" or "Refused" WILL NOT be eligible for refunds. All refund requests require three to five business days for approval. By completing an order, you acknowledge, understand, and agree to be bound by the Refund Policy and Procedure stated herein. You also acknowledge and understand that adherence to the Refund Policy and Procedure is strictly required and is your sole responsibility. You acknowledge that failure to follow the Refund Policy and Procedure, including your obtaining an authorized RMA, may result in Company's inability to authorize or process a refund.” Case Summary: Upon placing the order [redacted] was required to contact our company for the cancellation within the trial period. Since we did not receive any communication from him via email or call during the specified time of 14 days, on December 4th, 2017 he incurred the remaining balance for the charge of the product Allumiereskin Anti-Aging cream and the subscription was put on auto shipment program. [redacted] contacted our company for the cancellation and refund of Allumiereskin Anti-Aging cream on December 6th, 2017. He was explained in detail the program and the charges. In regards to the refund request, we offered her 40% partial refund or a free shipment of the product, but he refused both the offers and wanted to speak to the supervisor. As at that time since, the supervisor was busy assisting other customers, hence we cancelled the account for the product Allumiereskin Anti-Aging cream to avoid any further charges. [redacted] never contacted our company afterwards. Besides, for any other refund concerns of the product Allumiereskin Anti-Aging cream, [redacted] can contact our 24/7 customer support. We are sorry for the inconvenience she may have faced. Best Regards, Manager Customer Support