iGo, Inc.

I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

However, I have provided a shipping adress many times and havr sent the charger back per request two weeks ago and recieved nothing back. I will provide the shipping adress again.  [redacted].

Regards,

To Whom it May Concern: Contacted the customer and he has the old [redacted] which is discontinued.  We offered to send replacement product [redacted] and the customer accepted.  Order shipped today 1/24/17 via[redacted] std. overnight.We consider this issue closed. ...

Thanks.[redacted]Sr. Director of Operations, iGo

I would like to make sure we get a replacement charger out to [redacted] ASAP.  Can you please provide the ship to address?

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[redacted] – I am very sorry for your defective charger and lack of response.  I will have a new charger sent to you ASAP.

 

Regards,

 

[redacted] Senior Director of Operations[redacted]

Scottsdale, AZ  85255

Office  ###-###-####

Mobile ###-###-####Email  [redacted]@igo.com Skype [redacted]www.IGO.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I own an iGo product that I purchased on July 28, 2010 from an online reseller. iGo publicly states they have a 2 year warranty for their products. My product has recently failed and I've tried numerous times to reach iGo customer service before the warranty period expires. Their website directs the customer to a telephone number which keeps the user on hold for about 4 minutes, then drops them into voicemail. I've called the President's office twice and both times was offered to leave messages or voicemail. It seems the only live person at iGo is the President's assistant.Desired Settlement: I own an iGo [redacted] Laptop Anywhere Charger (Green) and would like this item to be replaced before the warranty period expires in three [redacted]

Business

Response:

Customer has been shipped a replacement charger.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], the issue is resolved.

Regards,

Review: I placed an order through this company almost a month ago and have yet to receive what I ordered. On my account page it says that the order was dispatched three days after I placed it but can take up to two weeks to arrive. I assumed it wouldn't take a whole two weeks for my item to arrive but I waited patiently and after two weeks had passed I opened a support case through their website. Four days later I had yet to hear any type of reply from them so I submitted another support case. It has now been 10 days since the last support case that I opened and almost a month since I placed the order but I still have not heard a reply.Desired Settlement: I wouldn't mind getting what I ordered but at this point I'd much rather not give them my business and just get my money back.

Business

Response:

Shipped on 5/28. USPS tracking shows delivered on 5/30.

Left a message with the customer hoping to get this resolved.

Review: I purchased an iGo Slim Laptop Power adapter at [redacted] Inc. with the impression that the adapter would work with my laptop as the package does state "Guaranteed to work with your laptop." I was a little disappointed to open if up to find out that it indeed did not have the required Adapter Tip for my Samsung laptop, but did include instructions to go to http://igo.com/freetip to have them ship the appropriate adapter to me, free of charge. I followed their instructions, registering an account, and attempted to find the right tip for my laptop, but their site seems very behind in terms of listing newer model laptops, so I opted to email them for support as I did not see the right adapter tip. Since I bought the adapter on 05/28/2013, I have sent them 2 emails via their online contact form, and 1 email directly to [email protected] as directed. Each time I received the generic "A case has been opened and a rep will get in touch within 2 business days" message, but as it has now been almost 2 weeks without a reply, I'm ready to return this charger to the store, and let everyone know about the lack of support.Desired Settlement: I'd simply like iGo to shoot me off an email and send me the correct adapter tip for my laptop, so my faith can be restored in their practices as a business and I can keep selling their products faithfully in my line of work. They obviously are receiving my emails as I do get a canned reply, but maybe someone's just not reading them? If you're going to offer a Guarantee on a product, you'd better live up to that promise or you won't have anyone to make promises to anymore. I work in technology sales and repairs, and can appreciate that things don't always go smoothly, but we definitely don't make a promise to repair something until we know it's going to happen. I'd expect the same of any other company.

Business

Response:

We contacted the customer on 6/11 and advised him to return it to the retailer that he purchased it from as we do not have a tip for his notebook.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I still find it misleading that they would advertise Guaranteed to Work With Your Laptop on the packaging yet have no orderable tips available. None-the-less, I'll try my luck elsewhere and appreciate that iGo did get back to me finally, and that the Revdex.com exists to help out with consumer's issues when there is no other alternative.

Regards,

Review: I purchased an Igo apple/micro dual wall charger in April of 2011. It had a 1 year warranty from [redacted] which is where I bought it. The company, however offers a 2 year warranty meaning that the device I purchased is still in warranty.About 3 weeks ago I purchased a new phone - [redacted] S3. The device doesn't hold a charge for the amount of time I need so I started trying to use my dual charger Igo. With the charger fully charged, I plug in the charger and it immediately turns off. I called Igo tech and they said that they were aware of the newer smartphones having a software issue that will not recognize this charger and will turn itself off to prevent damage to the device. I asked when or how I could get a replacement since it is still in warranty, the tech guy told me that I can't. They might be coming out with updated chargers that would take care of the software issue but that would be towards the end of the year. I took my igo to work and tried it on another S3 and it also did the same thing. HOWEVER, a brand new igo charger - the same model charged my phone and a co-workers phone too. In my opinion, the charger is defective and needs to be replaced under their warranty. I have tried 6 days in a row to reach tech/ccustomer service and have left numerous messags. I told them on my last message that I would contact the Revdex.com to file complaint. Still no response and that was a week ago. I want a new charger-the same kind with warranty.Desired Settlement: Replacement of the device with a brand new working unit

Review: This regards previous complaint #[redacted].

The company sent me a replacement WALL charger not the CAR charger for which I have the warranty. I've contacted them twice to RETURN their WALL charger and get the correct CAR charger. I've received no response from the company other than an automated response. I did not see that iGo had mentioned in the email to me that they would send a WALL charger otherwise I could have avoided any problems.

I'm going the Revdex.com route because this seems to be the only way to get iGo to follow up with my concerns. In my previous complaint it had taken over 8 months to get a response from them. I don't want to wait that long. The iGo service is atrocious.Desired Settlement: I wish to return the WALL charger which was incorrectly sent to me to replace a CAR charger which is warrantied and have a replacement CAR charger sent to fulfill the warranty.

Review: Igo does not respond to product support and warranty requests via email as their website suggests. They do not provide a phone number to contact support for their products.Desired Settlement: I would like a check sent to me for the amount of $37.19 which is what I paid for an Igo laptop charger that does not work.

Business

Response:

To Whom it May Concern: Contacted the customer and he has the old [redacted] which is discontinued. We offered to send replacement product [redacted] and the customer accepted. Order shipped today 1/24/17 via[redacted] std. overnight.We consider this issue closed. Thanks.[redacted]Sr. Director of Operations, iGo

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased an iGo car charger from [redacted] This charger has a lifetime warranty. It stopped working. I contacted iGo and fulfilled the requested information about the type of charger etc. iGo sent a replacement charger. It was unlike the one I had purchased and a check showed it was cheaper product. This proved true when I took the charger out of the packaging and it fell apart. I was able to reassemble the product and hold it together with rubber bands since it will fall apart. I contacted iGo about this problem and was ignored. I have sent three emails to them and they have ignored the fact that they have not honored the warranty and they have instead provided a cheap replacement which fell apart and is nothing like what was originally purchased.Desired Settlement: I wish to have my warranty honored. If the original product is no longer manufactured then a suitable replacement. I should not have to deal with a part that I cannot remove from my car without checking to ensure it's still held together with rubber bands.

Business

Response:

[redacted] – I am very sorry for your defective charger and lack of response. I will have a new charger sent to you ASAP.

Regards,

Senior Director of Operations

Scottsdale, AZ 85255

Office ###-###-####

Mobile ###-###-####

Email [redacted]@igo.com Skype [redacted]

www.IGO.com

Review: I purchased An [redacted] universal laptop charger (Model# [redacted]) for my gateway lap top on 08/23/13. It has a manufacturer warranty of two years. It took me 3 emails to finally get a response and once I sent them an email back regarding the model number so they could assist me this was their exact reply: "Hi Raven,

Thank you for your reply. Unfortunately, we no longer carry that product. We would be more than happy to replace your Universal Laptop Charger with any other items on our website of equal or lesser value, however. Unfortunately, our website and email have been under maintenance since being acquired by [redacted], but we would love to offer you 20% off your next order by using coupon code [redacted]. I apologize for any inconveniences this may have caused.

Kind regards,

iGo Support Team

I have had to buy two new ones before this one. So I am very unhappy with the reply. I had tried one more time to tell them I would be happy with a replacement charger of equal value but I never heard back from them again.Desired Settlement: I would simply like to have a replacement charger for my lap top. Preferably of equal value, but I would gladly exactly something of lesser value if that is not possible. If a replacement is not possible I would like to have a full refund of 60 dollars the price I had to pay for the charger. Thank you

Business

Response:

I would like to make sure we get a replacement charger out to [redacted] ASAP. Can you please provide the ship to address?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

However, I have provided a shipping adress many times and havr sent the charger back per request two weeks ago and recieved nothing back. I will provide the shipping adress again. [redacted].

Regards,

Review: I have contacted this company twice via email regarding a defective headphones that I need replaced under warranty with no response. I have also tried contacting the company via telephone, which I received an automated recording saying to email them (at the email address I have already contacted twice with no response), and no way to speak with a live person to resolve the issue. My headphones were purchased less than 9 months ago, they broke due to being defective and they should be replaced under warranty.Desired Settlement: I want my headphones that broke due to defect to be replaced with an identical make/model under the warranty.

Business

Response:

I have contacted the customer and We were waiting for a replacement to arrive at our warehouse. The replacement will ship to her this week.

Thanks.

Review: Summary: The iGo power adapter stopped working. All my communications to resolve this directly with the merchant were futile (no response).

I bought iGo power adapter through an famous online retailer. It is still under warranty. It stopped working. I contacted iGo using email (as suggested on their website) and also tried to call on the numbers listed on the website. Emails got an automated response that says "a case has been created, someone will contact you" and none of them contacted me. Phone calls are always answered with standard message and a hangup by a computer.

So, I sent them an email few days ago, giving them till today to respond. Since I did not get a response, I do not have any other avenue to contact them.Desired Settlement: Repair of my power adapter or replacement.

Business

Response:

Customer has been responded to and we will resolve this issue as soon as he provides us with the required details.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I have received an email confirming that they have shipped a replacement product. When I receive the product and test it out to be working, I will consider this complaint resolved.

Regards,