IGOE Administrative Services

Igoe's business model is to Deny, Deny & then Deny again payment of MY MONEY for legitimate medical expenses. They seem to think charges from the Mayo Clinic were for a vacation stay in Aruba. I've had a number of HSA/Flex Spending accounts over the years and not one comes close to iGOE's level of invasive document requirements before they will pay a claim. If this has been your experience and you're stuck with them like I am because of your employer, I suggest you let your HR dept know that they should look for another provider at renewal time and encourage other employees who have had the same experience to let HR know also. In the meantime, if you do have an issue that requires a call to them (800-633-8818), to call them, don’t waste any time with the 1st person who takes the call as Tier 1 support with iGOE is worthless. Immediately request to escalate to Tier 2+ support. They will try to talk you out of it but just keep asking to escalate. Good Luck

This company has no interest to resolve problems they create.
I sent them a disbursement request of MY OWN MONEY. After 2 months back and forth, their excuse was that they sent me the check twice, and it never came in.
Chances of two unrelieved mail by Post Office to the same address is like getting hit by the lightening twice in the same day.
So I did the forms and requested direct deposit to the account that I provided routing and account number to.
After almost 2 weeks, there is no deposit. their answer to my inquiry as to why no payment has been made, was simple: on June 12 from 9:45 to 1045 was an issue with depositing to accounts. Really?
What about the other days prior or after that one hour ! Its strange how they can play with you.
I am waiting a couple of days, and after that I file a law suit with the court.

Every time I deal with them it is exhausting, it is my money, they think it is theirs. Customer service is terrible if you are trying to speak with a person. Nobody in my office likes dealing with them, keep your money do not let these people in your pocket.
Michael Payne

Be careful working with this company If you have ANY other options do not process your coverage through them They sent out pages and pages of information and NOWHERE does it list the fees associated with payments I paid my first monthly premium which was supposed to be $ I clicked to agree to that amount and at that time was told my card was charged for over $30!I immediately contacted the company to try to get it corrected but was told that there is a $processing fee That is more that my entire month's premium! I asked to speak to a supervisor who was polite when she called back but didn't offer any assistance The two agents that I spoke with were VERY sympathetic however they did not offer any solutions to help me and also indicated that they were aware that this was a consistent issue but that the company has not done anything to inform their customers of the fee on any documents that they sendWhen someone has lost their job and this company claims to be helping them, fine print fees just sound like bad business When I asked both the agent and the supervisor to show me in any of their documents where the fee was indicated they said that it wasn't and that is only listed online When I explained to them that it does not make you agree to the fee they said they could not help me, or give the contact information for the third party who processes the paymentI also asked to cancel and was told that I still would not receive my money back in full Just bad business and poor customer policies I DO NOT recommend using this company if you have a choice

Unfortunately, we are not able to respond or reply to this complaint The complaints being disclosed herein are directly connected to the design of the Dependent Care Program offered by this consumers' employer, TPX Communications We have reached out to TPX Communications and their insurance brokers to make them aware of the complaint and to determine if they will contractually allow us to address the concerns as outlined by the consumer.The administrative design of this program is consistent with IRS regulations As a result, any decision made by TPX Communications to address the consumer's requested resolution must be reviewed against the compliance options available under Federal Law.At this time, Igoe's team has worked consistently with the consumer to discuss why they are not able to use a Benefits Card at their day care facility and the necessity for submitting a manual claim Igoe's team has also interacted with all manual claims submitted and timely authorized repayment to the consumer from their account based on the timing and protocols imposed on Igoe by our contract with TPX Communications.We do desire to assist the consumer as much as possible as the program is a viable and accessible program We have not been provided with any direct access to the consumer via telephone and our email messages to the account holder have been unanswered.I ask that this complaint be removed or re-assigned as we are not in control of the final determination as we do not sponsor the benefit program the consumer is lodging a complaint againstWarmest regards, [redacted]

Igoe would like to take this opportunity to request our name be removed from this complaint. There is no contract between Igoe and the Mr***. Mr***'s requests need to be forwarded to one of the following proper parties:
Sound Inpatient
Physicians, Inc(the Plan Sponsor and the former employer of Mr***) Sound Inpatient as the Plan Sponsor is responsible to ensure that payments are provided to their insurance carriers and that coverage is made available to participating employees and qualified beneficiaries.Cigna Healthcare (the actual service provider for the coverage being elected). Cigna was provided timely and accurate notice of Mr***'s intent to continue his coverage under COBRA. Cigna as the service provider would be responsible to issue insurance cards as requestedIgoe has no contract with Cigna and cannot require Cigna to take action on Mr***'s behalf. We would love to help resolve this situation but have no legal authority to do so. All determinations as to how Mr***'s insurance will be handled and/or any approval of financial refunds must be made by Sound Inpatient Physicians, Inc.-
If there is information we can provide Mr*** to help him present his case to these parties, please have him contact *** *** (Owner, Director of COBRA Services) at *** or via phone at *** *** ***
We sincerely hope that Mr*** either gets the coverage he needs or realizes a refund of funds provided to Cigna c/o Sound Inpatient Physicians, IncSincerely,
*** ***
Owner - President/CEO

Igoe would like to take this opportunity to request our name be removed from this complaint. There is no contract between Igoe and the Mr***. Mr***'s requests need to be forwarded to one of the following proper parties:Sound Inpatient Physicians, Inc(the
Plan Sponsor and the former employer of Mr***) Sound Inpatient as the Plan Sponsor is responsible to ensure that payments are provided to their insurance carriers and that coverage is made available to participating employees and qualified beneficiaries.Cigna Healthcare (the actual service provider for the coverage being elected). Cigna was provided timely and accurate notice of Mr***'s intent to continue his coverage under COBRA. Cigna as the service provider would be responsible to issue insurance cards as requested.Igoe has no contract with Cigna and cannot require Cigna to take action on Mr***'s behalf. We would love to help resolve this situation but have no legal authority to do so. All determinations as to how Mr***'s insurance will be handled and/or any approval of financial refunds must be made by Sound Inpatient Physicians, Inc.-If there is information we can provide Mr*** to help him present his case to these parties, please have him contact *** *** (Owner, Director of COBRA Services) at *** or via phone at *** *** ***
We sincerely hope that Mr*** either gets the coverage he needs or realizes a refund of funds provided to Cigna c/o Sound Inpatient Physicians, Inc.Sincerely,*** ***Owner - President/CEO

Unfortunately, we are not able to respond or reply to this complaint.  The complaints being disclosed herein are directly connected to the design of the Dependent Care Program offered by this consumers' employer, TPX Communications.  We have reached out to TPX Communications and their...

insurance brokers to make them aware of the complaint and to determine if they will contractually allow us to address the concerns as outlined by the consumer.The administrative design of this program is consistent with IRS regulations.  As a result, any decision made by TPX Communications to address the consumer's requested resolution must be reviewed against the compliance options available under Federal Law.At this time, Igoe's team has worked consistently with the consumer to discuss why they are not able to use a Benefits Card at their day care facility and the necessity for submitting a manual claim.  Igoe's team has also interacted with all manual claims submitted and timely authorized repayment to the consumer from their account based on the timing and protocols imposed on Igoe by our contract with TPX Communications.We do desire to assist the consumer as much as possible as the program is a viable and accessible program.  We have not been provided with any direct access to the consumer via telephone and our email messages to the account holder have been unanswered.I ask that this complaint be removed or re-assigned as we are not in control of the final determination as we do not sponsor the benefit program the consumer is lodging a complaint against. Warmest regards,[redacted]

Be careful working with this company. If you have ANY other options do not process your coverage through them. They sent out pages and pages of information and NOWHERE does it list the fees associated with payments. I paid my first monthly premium which was supposed to be $13.94. I clicked to agree to that amount and at that time was told my card was charged for over $30!. I immediately contacted the company to try to get it corrected but was told that there is a $20 processing fee. That is more that my entire month's premium! I asked to speak to a supervisor who was polite when she called back but didn't offer any assistance. The two agents that I spoke with were VERY sympathetic however they did not offer any solutions to help me and also indicated that they were aware that this was a consistent issue but that the company has not done anything to inform their customers of the fee on any documents that they send. When someone has lost their job and this company claims to be helping them, fine print fees just sound like bad business. When I asked both the agent and the supervisor to show me in any of their documents where the fee was indicated they said that it wasn't and that is only listed online. When I explained to them that it does not make you agree to the fee they said they could not help me, or give the contact information for the third party who processes the payment. I also asked to cancel and was told that I still would not receive my money back in full.
Just bad business and poor customer policies. I DO NOT recommend using this company if you have a choice.

Be careful working with this company. If you have ANY other options do not process your coverage through them. They sent out pages and pages of information and NOWHERE does it list the fees associated with payments. I paid my first monthly premium which was supposed to be $13.94. I clicked to agree to that amount and at that time was told my card was charged for over $30!. I immediately contacted the company to try to get it corrected but was told that there is a $20 processing fee. That is more that my entire month's premium! I asked to speak to a supervisor who was polite when she called back but didn't offer any assistance. The two agents that I spoke with were VERY sympathetic however they did not offer any solutions to help me and also indicated that they were aware that this was a consistent issue but that the company has not done anything to inform their customers of the fee on any documents that they send. When someone has lost their job and this company claims to be helping them, fine print fees just sound like bad business. When I asked both the agent and the supervisor to show me in any of their documents where the fee was indicated they said that it wasn't and that is only listed online. When I explained to them that it does not make you agree to the fee they said they could not help me, or give the contact information for the third party who processes the payment. I also asked to cancel and was told that I still would not receive my money back in full.

Just bad business and poor customer policies. I DO NOT recommend using this company if you have a choice.