The customer mailed in an order to igourmet for something that was not available along with a money order as payment in AugustHe did not give his email address or a phone number to reach him to let him know the product was not available(as shown on the website) We had no other option but to mail a physical letter to his billing address explaining that the product was not available and asked what he wanted to doDid he want something else or did he want to wait to see if we could get it? No replyHe then finally contacted us through our livechat online months later (in late October) and agreed to a refund checkAgain, he would not provide a phone number to reach himA refund check was mailed with him within the last weeks in the amount of The money order was never cashedThis could have been resolved a lot faster if the customer contacted us or gave us contact information.Best regards, Margaretigourmet.com
In an age of detached customer service and waning quality control, igourmet offers a refreshingly high quality shopping experience from start to finish. Their selection of products is impressive and quality is very high, but their customer service department goes above and beyond to ensure customer satisfaction. I ordered a selection of perishable goods as a Christmas gift for a friend, but I supplied the wrong address, as I wasn't aware that she'd moved. A helpful and professional customer service agent called me to rectify the problem, and they very quickly and deftly resolved the shipping issue and got my gift to my friend at her new address within 24 hours, and didn't even charge me for the extra shipping. I was amazed and touched at the care they took to make sure my gift arrived properly.
The customer mailed in an order to igourmet for something that was not available along with a money order as payment in August. He did not give his email address or a phone number to reach him to let him know the product was not available. (as shown on the website) We had no other option but to...
mail a physical letter to his billing address explaining that the product was not available and asked what he wanted to do. Did he want something else or did he want to wait to see if we could get it? No reply. He then finally contacted us through our livechat online 2 months later (in late October) and agreed to a refund check. Again, he would not provide a phone number to reach him. A refund check was mailed with him within the last 2 weeks in the amount of 22.98. The money order was never cashed. This could have been resolved a lot faster if the customer contacted us or gave us contact information.Best regards, Margaretigourmet.com
The customer mailed in an order to igourmet for something that was not available along with a money order as payment in AugustHe did not give his email address or a phone number to reach him to let him know the product was not available(as shown on the website) We had no other option but to mail a physical letter to his billing address explaining that the product was not available and asked what he wanted to doDid he want something else or did he want to wait to see if we could get it? No replyHe then finally contacted us through our livechat online months later (in late October) and agreed to a refund checkAgain, he would not provide a phone number to reach himA refund check was mailed with him within the last weeks in the amount of The money order was never cashedThis could have been resolved a lot faster if the customer contacted us or gave us contact information.Best regards, Margaretigourmet.com
In an age of detached customer service and waning quality control, igourmet offers a refreshingly high quality shopping experience from start to finish. Their selection of products is impressive and quality is very high, but their customer service department goes above and beyond to ensure customer satisfaction. I ordered a selection of perishable goods as a Christmas gift for a friend, but I supplied the wrong address, as I wasn't aware that she'd moved. A helpful and professional customer service agent called me to rectify the problem, and they very quickly and deftly resolved the shipping issue and got my gift to my friend at her new address within 24 hours, and didn't even charge me for the extra shipping. I was amazed and touched at the care they took to make sure my gift arrived properly.
The customer mailed in an order to igourmet for something that was not available along with a money order as payment in August. He did not give his email address or a phone number to reach him to let him know the product was not available. (as shown on the website) We had no other option but to...
mail a physical letter to his billing address explaining that the product was not available and asked what he wanted to do. Did he want something else or did he want to wait to see if we could get it? No reply. He then finally contacted us through our livechat online 2 months later (in late October) and agreed to a refund check. Again, he would not provide a phone number to reach him. A refund check was mailed with him within the last 2 weeks in the amount of 22.98. The money order was never cashed. This could have been resolved a lot faster if the customer contacted us or gave us contact information.Best regards, Margaretigourmet.com