IGS Energy

The contract expressly stated the term of the month, fixed rate and expressly states (notified) that thereafter the price would continue at a monthly variable rateNo rescission of the initial terms and conditions occurred Pursuant to Mr [redacted] ’s request during his September 10, call, we processed the cancellation of our electric supply services agreement and return him to the utility company, [redacted] EnergyThis can take one to two billing cycles based upon where the account is at in the meter read cycleWe can’t speak to when Suke will make the cancellation effective Thanks, [redacted] Compliance Coordinator

Our records show that that cancelation on this account was initiated by the Utility Company, on August 14, The invoice in question was for service provided from July through August 26, Thanks, [redacted] Compliance Coordinator

Our records show Mrs [redacted] called 9/24/requesting to cancel the 9/20/enrollment of both the electric and natural gas accounts for the residence Thank you for your patience, we were able to verify that our contact center did not experience any phone outages on the dates in question (September 20, and October 4)We were able to process the rescission of both accounts, which means they will not flow, and invoice, with our supply We notified our third party sales vendor of the complaint and requested they take corrective action and re-train sales agentsThey notified us that the agents have been terminated Thank you for the opportunity to address this complaint

Thank you for the opportunity to address this inquiry Attached is a copy of the terms and conditions sent January 7, which expressly state that following the Initial Term, the agreement would automatically renew month to month thereafter at a monthly variable priceNo adjustments are warranted Sincerely, [redacted] Compliance Coordinator

I have rejected this argument beforeI have provided reasons as to whyThe company did contact me ~ month ago accepting the fact that their representative had offered a lower rate and will provide the difference in rate charged vsrate quoted over the phoneI agreed to that offer, however, no check has been provided yet

The resolution offered by our
customer contact center was providedIn October the customer was offered an adjustment
in the pricing on the last two invoices OR
a flat adjustment of $The latter was chosen and the check mailed December 5,
Thank you,
*** ***
Compliance Coordinator

Respectfully, although I totally reject the variable rate I am being charged, my complaint is not about that rather is about my cancellation not being communicated to *** and the representatives commitment to lower the rate for the duration of transfer of bills to *** energy not being honoredThe business s response is totally ignoring this issueTheir pricing strategy being total unreasonable it is something I have to live with even though I think it is unethical, as I can not say it is illegalHowever, promising to lower the rate and canceling, but not doing so, so that they can continue to charge the higher rate is absolutely unacceptable

We are unable to
locate and established account using the contact information or account number
providedCan you please provide more information so we can investigate the
allegations further?

***
accepted and assigned a drop effective date as of November 4, 2014, per our
outbound electronic request made upon the customer’s September 10, request
to cancelThe industry standard for processing of cancellations, can take one
to two billing cycles based upon where the account is at in the meter read
cycle
Allegation
to misrepresentation and promises are not valid, as the account was
invoiced as per our electric supply contractMake reference to the attached copy
of the agreement contract (provided with our previous responses) which discloses
that after the initial term the
agreement would automatically renew month to month thereafter at a monthly
variable priceThe Renewal Term Price section of the agreement further
discloses that the price may change monthly, up or down, and will be calculated
each meter reading scheduleAgain let it be noted that rescission of the
initial terms and conditions did not occur
The
customer canceled mid cycle and the account invoiced accurately through the
cancellation effective date of November 4, No adjustments are warranted
Thanks,
*** ***
Compliance Manager

I am rejecting this response because:
The company representative selected a few months in which the price they changed were slightly lower than the expired contract price, but still 2-3 fold higher than the market price. Again, the customer was not notified at all about the price changes.
I wonder why the company kept charging prices 2-3 fold higher than market price for years after the one-year contract expired without ever noticing the customer....
I wonder if there is an Ohio or even Federal law to regulate this kind of behavior, I wonder if Revdex.com can facilitate an investigation into this issue and have media involved if necessary.

There was no expectation set, that
there would be any notification other than what was expressly stated in our
service agreement. While the agreement stated the price would be month-to-month
at $9.99 per MCF, our records show that the account experienced lower rates of
$7.49 per MCF from 10/13-11/14/2014
$7.74 per MCF from 6/17-7/18/10
$7.80 per MCF from 8/20-9/20/09
$8.80 per MCF from 9/21/09-6/16/10
$8.90 per MCF from 6/22-8/19/09
Thank you,
[redacted]
Compliance Coordinator

Thank
you for the opportunity to address this inquiry.
Attached
is a copy of the terms and conditions sent January 7, 2013 which expressly state
that following the Initial Term, the agreement would automatically renew month
to month thereafter at a monthly variable price. No adjustments...

are warranted.
 
Sincerely,
[redacted]
Compliance Coordinator

Our records show
Mrs. [redacted] called 9/24/2014 requesting to cancel the 9/20/14 enrollment of
both the electric and natural gas accounts for the residence.  Thank you for your patience, we were able to
verify that our contact center did not experience any phone outages on the
dates in...

question (September 20, 24 and October 4). We were able to process the
rescission of both accounts, which means they will not flow, and invoice, with
our supply.
We notified our
third party sales vendor of the complaint and requested they take corrective
action and re-train sales agents. They notified us that the agents have been
terminated.
Thank you
for the opportunity to address this complaint.

Our records show that that cancelation on this account was initiated
by the Utility Company, on August 14, 2014.
The invoice in question was for
service provided from July 26 through August 26, 2014.
Thanks,
[redacted]
Compliance Coordinator

The
contract expressly stated the term of the 12 month, fixed rate and expressly
states (notified) that thereafter the price would continue at a monthly variable
rate. No rescission of the initial terms and conditions occurred.
 
Pursuant to Mr. [redacted]’s request
during his September 10, 2014 call, we processed the cancellation of our electric
supply services agreement and return him to the utility company, [redacted] Energy. This
can take one to two billing cycles based upon where the account is at in the
meter read cycle. We can’t speak to when Suke will make the cancellation
effective.
 
Thanks,
[redacted]
Compliance Coordinator

We are working
with contact center management to resolve the customer’s complaint issues. The
manager will be following up with the customer with resolution.   
Sincerely,
[redacted]
Compliance Coordinator

The
account was invoiced as our service agreement stated for the initial term and
invoiced at or lower than our service agreement for the time periods following
the initial term. No adjustments are warranted.
Thanks,
Tara Chapman
Compliance Manager

I just upgraded my iphone to OS8.1.1, I clicked the "agree" button without reading the lengthy terms. Why? I trust that Apple is a ethical company with some morals in its gut.
The reason that I am upset with your company is that after the one-year term expired, the company kept charging its customers a ridiculous price that is significantly higher than the market price without noticing the customer. Why? Because the company knows if they notify the customers, EVERY one of them will switch to another vendor as the contract has expired. The company makes profit this way by keeping its customers in the dark.

I am rejecting this response because:
Yes I had a one year contract with a fixed price ($9.9)  with IGS in 2010. After the one year contact, IGS was supposed to charge me on a month to month basis at the market price. Since then, the natural gas price dropped from ~$10/MCF to $2-3/MCF, but IGS has kept charging me the expired contract price ($9.9) without noticing me for the last three years.   If IGS had notified his customers, then it would not be able to enjoy a 2-3 fold higher-than-market price charged to its consumers. I believe what IGS did was dishonest and unethical.  Revdex.com or other organizations/government agencies should investigate this matter further.

IGS Energy Customer ID number[redacted]
 
IGS
 
Email  : [redacted]@IGSenergy.com
call :  ###-###-####  mon-fri. 8am-8pm and sat  9am-3pm
 
P.O BOX [redacted]
Dublin,OH  43017
 
 
FAX ###-###-####