Ihn Foundation Repair

We were hired and contracted by the previous owner of the homeThe previous owner pre-paid for the work to be completedWe went out to the property and went over with the current owner what we all needed to doWe were in agreement that since the layout of the property and obstructions on the property that it did not make sense to have a excavationWe suggested a different type of solution to the foundation issue, offered a new contract, and stated that we would refund the difference to the previous owner since he was the one that contracted and paid usI have sent the current owner the revised contract with our plans and have yet to hear back from himPlease let me know if you have any questionsThanks! [redacted] ***

We were hired and contracted by the previous owner of the home. The previous owner pre-paid for the work to be completed. We went out to the property and went over with the current owner what we all needed to do. We were in agreement that since the layout of the property and obstructions on the...

property that it did not make sense to have a excavation. We suggested a different type of solution to the foundation issue, offered a new contract, and stated that we would refund the difference to the previous owner since he was the one that contracted and paid us. I have sent the current owner the revised contract with our plans and have yet to hear back from him. Please let me know if you have any questions. Thanks!
[redacted]

They had a 9:00 appointment and never showed. They left a message that they would be about ten min. late I called said someone was there knocked on the doors front and back. that never happened if they want to blow off work don't use me for an excuses and waste my time.

To whom it may concern:
We built our home 16 years ago. It’s a ranch home with a concrete block basement. We’ve always had concerns about our basement as we’ve had lines from moisture along the bottom rows of block around the perimeter. We also have one wall on the front wall of the house where the block would be moist after extended periods of rain.
In preparation for selling our home we decided to be proactive and have a home inspection completed. We thought that would give us an idea as to whether or not the basement block was going to be a concern when a prospective buyer looked at it and had an inspection performed. The inspector that we hired suggested we have a professional come in to evaluate the areas of concern with the basement walls. She recommended IHN.
IHN came in to look at our basement recommended we have a drain tile test completed at a cost of $250. We thought that would be money well spent and proceeded with having them complete the test. The results they verbally shared (we never received a written report from IHN) were that the drain tile failed in the test. They said the drain tile were never installed properly. For example, they ran water in the tile and the water flowed away from the sump pump crock so the water would never move appropriately to the crock. They also said that because of the size of our ranch home (approximately 1,900 square feet), we should have had an additional sump pump installed. The estimated cost for this work would be $15,000. We had concerns with this estimate as we felt it didn’t necessarily cover all the work that would be required. For example, electrical wiring to support the new sump pump and drainage out from the new sump pump.
Our realtor didn’t feel comfortable with the amount of money we would be spending based on what he was seeing in our basement. He suggested we bring in [redacted] to take a look at the basement. They recommended they perform a drain tile test of their own. The results of their test were completely opposite of what IHN had reported. It was found that our drain tile were installed correctly and the tile was in good condition. It was also found that there was plenty of stone used as part of the installation. During our meeting with them, we pulled out the pictures taken of our basement during the time we were building our home. The basement wall where the block would be moist after periods of rain, is where they had created an access point to back trucks down into the basement area. So it appears that what we are seeing on that wall is a result of the dirt being dug up to create this sloped area into the basement.
We have now brought in [redacted] to work on the basement wall. They dug up the area, re-tared the wall and put in new stone. The total cost of this work was $4,950.00. We found [redacted] to be very professional and courteous.
We feel very fortunate to have gone ahead with the analysis that [redacted] did for us as well as the work that [redacted] did. We feel it’s our duty to make other homeowners aware of our experience with IHN. It saved us $10,000+ that we would have spent with IHN.

Review: My girlfriend and I recently bought a house last April. This house had an issue with a basement wall that needed to be replaced. The [redacted] gave us a quote to do the job for 7,975 dollars. The sellers of the house agreed to give us the money, which was stipulated in our contract for buying the house. Unknown to us the sellers wrote a check to the [redacted] to do the work. Despite multiple calls (4 of them) throughout the summer the [redacted] failed to return our emails and phone calls. Once I finally got ahold of the [redacted] to come out in, September 2014, and I was told that the previous quote was inaccurate and that a new quote would be written up and sent to me. At this time I also found out that the sellers had paid The [redacted] the 7,975b dollars up front and since no work was done I asked for a refund. This occurred 3 weeks ago and despite my efforts to contact the manager, Jim, regarding the refund and the new quote I have not received one response, even though I've made repeated attempts. I was told that they would refund my money, however when and how is yet to be determined.Desired Settlement: I would like a refund of the entire $7,975 returned to the title insurance company, of our choice, so that we may be able to address our wall issue.

Business

Response:

We were hired and contracted by the previous owner of the home. The previous owner pre-paid for the work to be completed. We went out to the property and went over with the current owner what we all needed to do. We were in agreement that since the layout of the property and obstructions on the property that it did not make sense to have a excavation. We suggested a different type of solution to the foundation issue, offered a new contract, and stated that we would refund the difference to the previous owner since he was the one that contracted and paid us. I have sent the current owner the revised contract with our plans and have yet to hear back from him. Please let me know if you have any questions. Thanks!