June *, 2014 at about 1:15PM [redacted] contacted the restaurant because she had printed out 6 internet coupons for Free meals to be used on ONE visit to the restaurant. The coupons clearly state the...
following:
1) This coupon is Valid for one order of Rooty Jr.® Pancakes from regular menu OR one order of our World Famous Pancakes from regular menu,
excluding Simple & Fit Under 600 Calories Pancake Combo and
Pick-A-Pancake Combo.
2) Limit one coupon per table and/or per transaction,including split checks.
3) Not valid with any other offers or discounts.
[redacted] was instructed that if she intended on using 6 coupons at once it would be violating the spirit of the advertisement, which is to offer ONE FREE MEAL per TABLE. She stated that she was coming anyway and would sit separately. She was told arrive around 4:30PM and we would seat her 6 party's of 2 in the same dining room.
a) [redacted] did NOT arrive at 4:30 but at 7:30PM dinner time.
b) They did NOT sit in individual tables but took ONE TABLE.
c) They arrived with a PARTY of 12 ADULTS ages about 20- 55 to celebrate "[redacted] Birthday".
d) She did NOT want to order ANY of the COUPON ITEMS.
e) The [redacted] offered a CHOICE to allow the party to use a BUY ONE, GET THE 2nd ITEM of lower value AT 1/2 OFF, which she accepted, OR order the items from the coupon. (That coupon also is One coupon, discount per table.)
f) The party ORDERED many the high priced entrees including the MOST EXPENSIVE OMELETTES in the menu.
g) The entire staff sang "Happy Birthday" to [redacted] and gave them a COMPLIMENTARY Chocolate Chip Pancakes (an $8- Value FREE)
h) [redacted] did NOT want to PAY NYS SALES TAX claiming that this was a State Volunteer Organization Event for "[redacted]"
h) The party left and thanked the staff for an enjoyable experience.
i) The check of $168 was DISCOUNTED by $29 + $8 = $34- to $138- OR about 20%
I feel that we did as much as any restaurant could do to accommodate this customer.
All copies of the Coupons, Guest Checks, and photos of this event are available for inspection if necessary.
Thank you for looking into this matter.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]This person refuses to accept responsibly for his mess up, Corporate has apologized to me for his misleading, back and forth and not stepping up to the plate, the bottom line here is he was contacted in advance, told specifically which coupons we had and how many, and agreed to honor them and work with us.. he then pulled a 360.. and decided the "youth volunteers" were to old for his liking, his staff.. JUST [redacted] ..refused to honor the commitment that [redacted] made.. insisted we get a "jr" rooty.. or just the pancakes... and hoped I would go away.. I am positive that I am not the only person that has experienced and issue with this company as the chamber of commerce has assured me they are not good business neighbors...I am just the only person that could not be ignored or intimated into silence... this complaint stays unresolved until the time comes ** [redacted], or [redacted] decide to issue a sincere apology and make a restitution attempt for all the high school drama I have had to endure standing up for what is right..
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
[redacted] never gave us a time, we arrived at 7pm the youth group/animal rescue volunteers range in age from 19 to 50, (there is an age limit on volunteers??) I called in advance before arriving about the coupons and [redacted] agreed to accept them.. we got there and were seated promptly there was no over whelming his dining room.. [redacted] was the one that asked us if we had a tax exempt..which she then said you could not combine with the discount,(which according to the IRS is completely illegal), the staff took on the happy birthday song by choice as one of the coupons was indeed a birthday coupon.. [redacted] was asked to seat us CLOSE and she insisted on seating us together "its fine" she said.. "put it all on one check we will figure it out later"...
the coupons all 6 of them as was told to me by the corporate rep were to be discounted at $8.69..(for a total of $52.14) we did not receive ANY thing close to that discount as [redacted] KNEW exactly which coupons they were BEFORE we arrived...as stated in my previous complaint and can be verified by the video tapes, seated at 7 check was held till 8 while [redacted] came back and forth between calling [redacted] and [redacted] and trying to persuade us to change the order to "just pancakes" or the "Jr rooty".. the egg white omelet that was indeed ordered was wrong and we had to wait additional time for the omelet to arrive... I got us called by [redacted] more than 10 times and her at our table at least that many.. I did indeed tip the server and thanked him for his excellent service as it was not his fault that the check was held or the food was wrong..
It is my belief and as was stated by [redacted] "he thought they were young kids" the reason we were treated this way, despite the fact that on the phone I told [redacted] there kids (yes kids under the age of 21) build runs clean up after animals go into home of hoarders..his assumption of little kids was in his mind.. never was it discussed, I took on all the harassment(constant questions back and forth), I was unable to enjoy my meal and was not given the discounts as agreed, [redacted] was much more workable before he received this complaint.. to him he was going to review the tapes and the receipts and "come up with something that would make us both happy" after seeing this complaint her told me on the phone yesterday he would now not be doing anything because I had the nerve to contact the Revdex.com..I have again reached out to the corporation and to the chamber of commerce..I am not even more frustrated as he refuses to the the right and decent thing and keep his word.. hes trying to turn this back on us with the time, the age and the food we ordered.. all of which should make not difference at all, over the phone in advance the [redacted] himself [redacted] agreed to accommodate us, we had a very tense and awkward meal, and none of this in any way was addressed or compensated by his owner.. I am considering telling the tale to the news media.. as a few of the youth have recorded segments of the "unpleasantness'" on there iphone 's and I my self have the recorded phone conversation of the "woman answering the phone" which I suspect is the other [redacted] threatening to call the cops on me for trying to resolve this issue with the [redacted] I spoke to [redacted]..
"
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, This person, [redacted] was indeed told by me to arrive around 4:30PM, a time frame that I would have been there to examine her group of coupons.
2) She manipulated my [redacted] and staff by constantly making demands for freebies of other discounts stating "[redacted] agreed we could get this..."
3) The IHOP birthday eClub is designed and run by IHOP Corporation, a National Restaurant Chain with over 1500 IHOP restaurants and 2500 [redacted].
4) The eClub is used by THOUSANDS of loyal patrons EACH WEEK, perhaps millions every year.
5) Its rules are CLEARLY STATED and PRINT out with each voucher email that gets sent.
6) In the 5 years of participating in this IHOP Club I have redeemed hundreds for free meals.
7) I can honestly say I have had little to NO PROBLEMS with any patrons abiding by the few rules that apply.
8) IHOP Corp fraud prevention group is looking into MULTIPLE [redacted] emails with the same birthdays.
She simply enrolled fictitious names and printed out these coupons to be used in this fashion, also a violation of the eClub rules.
In 36 years of doing business as the Commack IHOP, I have never had an incident like this before.
June *, 2014 at about 1:15PM [redacted] contacted the restaurant because she had printed out 6 internet coupons for Free meals to be used on ONE visit to the restaurant. The coupons clearly state the...
following:
1) This coupon is Valid for one order of Rooty Jr.® Pancakes from regular menu OR one order of our World Famous Pancakes from regular menu,
excluding Simple & Fit Under 600 Calories Pancake Combo and
Pick-A-Pancake Combo.
2) Limit one coupon per table and/or per transaction,including split checks.
3) Not valid with any other offers or discounts.
[redacted] was instructed that if she intended on using 6 coupons at once it would be violating the spirit of the advertisement, which is to offer ONE FREE MEAL per TABLE. She stated that she was coming anyway and would sit separately. She was told arrive around 4:30PM and we would seat her 6 party's of 2 in the same dining room.
a) [redacted] did NOT arrive at 4:30 but at 7:30PM dinner time.
b) They did NOT sit in individual tables but took ONE TABLE.
c) They arrived with a PARTY of 12 ADULTS ages about 20- 55 to celebrate "[redacted] Birthday".
d) She did NOT want to order ANY of the COUPON ITEMS.
e) The [redacted] offered a CHOICE to allow the party to use a BUY ONE, GET THE 2nd ITEM of lower value AT 1/2 OFF, which she accepted, OR order the items from the coupon. (That coupon also is One coupon, discount per table.)
f) The party ORDERED many the high priced entrees including the MOST EXPENSIVE OMELETTES in the menu.
g) The entire staff sang "Happy Birthday" to [redacted] and gave them a COMPLIMENTARY Chocolate Chip Pancakes (an $8- Value FREE)
h) [redacted] did NOT want to PAY NYS SALES TAX claiming that this was a State Volunteer Organization Event for "[redacted]"
h) The party left and thanked the staff for an enjoyable experience.
i) The check of $168 was DISCOUNTED by $29 + $8 = $34- to $138- OR about 20%
I feel that we did as much as any restaurant could do to accommodate this customer.
All copies of the Coupons, Guest Checks, and photos of this event are available for inspection if necessary.
Thank you for looking into this matter.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]This person refuses to accept responsibly for his mess up, Corporate has apologized to me for his misleading, back and forth and not stepping up to the plate, the bottom line here is he was contacted in advance, told specifically which coupons we had and how many, and agreed to honor them and work with us.. he then pulled a 360.. and decided the "youth volunteers" were to old for his liking, his staff.. JUST [redacted] ..refused to honor the commitment that [redacted] made.. insisted we get a "jr" rooty.. or just the pancakes... and hoped I would go away.. I am positive that I am not the only person that has experienced and issue with this company as the chamber of commerce has assured me they are not good business neighbors...I am just the only person that could not be ignored or intimated into silence... this complaint stays unresolved until the time comes ** [redacted], or [redacted] decide to issue a sincere apology and make a restitution attempt for all the high school drama I have had to endure standing up for what is right..
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
[redacted] never gave us a time, we arrived at 7pm the youth group/animal rescue volunteers range in age from 19 to 50, (there is an age limit on volunteers??) I called in advance before arriving about the coupons and [redacted] agreed to accept them.. we got there and were seated promptly there was no over whelming his dining room.. [redacted] was the one that asked us if we had a tax exempt..which she then said you could not combine with the discount,(which according to the IRS is completely illegal), the staff took on the happy birthday song by choice as one of the coupons was indeed a birthday coupon.. [redacted] was asked to seat us CLOSE and she insisted on seating us together "its fine" she said.. "put it all on one check we will figure it out later"...
the coupons all 6 of them as was told to me by the corporate rep were to be discounted at $8.69..(for a total of $52.14) we did not receive ANY thing close to that discount as [redacted] KNEW exactly which coupons they were BEFORE we arrived...as stated in my previous complaint and can be verified by the video tapes, seated at 7 check was held till 8 while [redacted] came back and forth between calling [redacted] and [redacted] and trying to persuade us to change the order to "just pancakes" or the "Jr rooty".. the egg white omelet that was indeed ordered was wrong and we had to wait additional time for the omelet to arrive... I got us called by [redacted] more than 10 times and her at our table at least that many.. I did indeed tip the server and thanked him for his excellent service as it was not his fault that the check was held or the food was wrong..
It is my belief and as was stated by [redacted] "he thought they were young kids" the reason we were treated this way, despite the fact that on the phone I told [redacted] there kids (yes kids under the age of 21) build runs clean up after animals go into home of hoarders..his assumption of little kids was in his mind.. never was it discussed, I took on all the harassment(constant questions back and forth), I was unable to enjoy my meal and was not given the discounts as agreed, [redacted] was much more workable before he received this complaint.. to him he was going to review the tapes and the receipts and "come up with something that would make us both happy" after seeing this complaint her told me on the phone yesterday he would now not be doing anything because I had the nerve to contact the Revdex.com..I have again reached out to the corporation and to the chamber of commerce..I am not even more frustrated as he refuses to the the right and decent thing and keep his word.. hes trying to turn this back on us with the time, the age and the food we ordered.. all of which should make not difference at all, over the phone in advance the [redacted] himself [redacted] agreed to accommodate us, we had a very tense and awkward meal, and none of this in any way was addressed or compensated by his owner.. I am considering telling the tale to the news media.. as a few of the youth have recorded segments of the "unpleasantness'" on there iphone 's and I my self have the recorded phone conversation of the "woman answering the phone" which I suspect is the other [redacted] threatening to call the cops on me for trying to resolve this issue with the [redacted] I spoke to [redacted]..
"
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, This person, [redacted] was indeed told by me to arrive around 4:30PM, a time frame that I would have been there to examine her group of coupons.
2) She manipulated my [redacted] and staff by constantly making demands for freebies of other discounts stating "[redacted] agreed we could get this..."
3) The IHOP birthday eClub is designed and run by IHOP Corporation, a National Restaurant Chain with over 1500 IHOP restaurants and 2500 [redacted].
4) The eClub is used by THOUSANDS of loyal patrons EACH WEEK, perhaps millions every year.
5) Its rules are CLEARLY STATED and PRINT out with each voucher email that gets sent.
6) In the 5 years of participating in this IHOP Club I have redeemed hundreds for free meals.
7) I can honestly say I have had little to NO PROBLEMS with any patrons abiding by the few rules that apply.
8) IHOP Corp fraud prevention group is looking into MULTIPLE [redacted] emails with the same birthdays.
She simply enrolled fictitious names and printed out these coupons to be used in this fashion, also a violation of the eClub rules.
In 36 years of doing business as the Commack IHOP, I have never had an incident like this before.