I&J Home Builders

The owner of this company, Ian J [redacted] , is getting all this info regarding an electrical walk through from his project manager [redacted] *** I NEVER had an electrical walk through! He had this walk through with the Fluvanna County building inspector representative At that time I was told they had to change the electrical light fixture in the master closet.......nothing else was reported to me At the time I paid for the Christmas Light Package, I was told it would include receptacles under ALL windows just like I had in my prior home which I explained thoroughly to him It is obvious that they did a majority of the windows, but missed some Also, I told [redacted] I did NOT want to have a concrete walkway and that I had many paver stones that I would provide to him to use instead of concrete since I felt the concrete walkway cheapened the look of the house and would crack (which has been happening more than once) As for the additional wood flooring, that was in the initial list of items that was included in the price (I have a copy of that for proof) [redacted] informed me it was HIS error in measuring and not my problem As for the other items, at the beginning of the building process, Mr [redacted] gave me these items since the house was not going to be placed where I wanted it to be built due to a problem with perking I wasn't happy, but this was his response to make me feel a bit better about the placement of the home Also, he totally ignored the fact that his excavator, T [redacted] ***, gave away all my hardwood without consulting me This was my property! I had planned to sell this wood for extra money to help with my needs He totally disregarded this which I feel was stealing I will continue to pursue this even if I have to report it to the authorities In the end, I am most upset that he used the wording "widow card" in his response That was a harsh, hurtful, and unnecessary thing to say I'm sure if his wife was the one in this position, he would look at this differently I have been contacted by MANY other [redacted] folks and even a couple of realtors who have said many of the people/clients they know that have used I&J in the past are also very upset and the are planning a class action suit against them They asked me to get involved, but as yet I haven't done so In light of Mr [redacted] nasty reply, I am seriously rethinking my stand If Mr [redacted] feels I have been bad mouthing him or his company, it is only because I have truthfully said what has happened in my home building experience Lastly, my attorney did NOT recommend I pay him the final $10,and that it is to hold back some payment until all items are handled properly I told my attorney (regrettably) that I would pay the final amount because Mr [redacted] was going to put a lien on my home I told it like it was and if Mr [redacted] is not happy, then he should own up to this and make sure these issues are handled and without any further problems Thank you[redacted] ***

The owner of this company, Ian J [redacted] , is getting all this info regarding an electrical walk through from his project manager [redacted] *** I NEVER had an electrical walk through! He had this walk through with the Fluvanna County building inspector representative At that time I was told they had to change the electrical light fixture in the master closet.......nothing else was reported to me At the time I paid for the Christmas Light Package, I was told it would include receptacles under ALL windows just like I had in my prior home which I explained thoroughly to him It is obvious that they did a majority of the windows, but missed some Also, I told [redacted] I did NOT want to have a concrete walkway and that I had many paver stones that I would provide to him to use instead of concrete since I felt the concrete walkway cheapened the look of the house and would crack (which has been happening more than once) As for the additional wood flooring, that was in the initial list of items that was included in the price (I have a copy of that for proof) [redacted] informed me it was HIS error in measuring and not my problem As for the other items, at the beginning of the building process, Mr [redacted] gave me these items since the house was not going to be placed where I wanted it to be built due to a problem with perking I wasn't happy, but this was his response to make me feel a bit better about the placement of the home Also, he totally ignored the fact that his excavator, T [redacted] ***, gave away all my hardwood without consulting me This was my property! I had planned to sell this wood for extra money to help with my needs He totally disregarded this which I feel was stealing I will continue to pursue this even if I have to report it to the authorities In the end, I am most upset that he used the wording "widow card" in his response That was a harsh, hurtful, and unnecessary thing to say I'm sure if his wife was the one in this position, he would look at this differently I have been contacted by MANY other [redacted] folks and even a couple of realtors who have said many of the people/clients they know that have used I&J in the past are also very upset and the are planning a class action suit against them They asked me to get involved, but as yet I haven't done so In light of Mr [redacted] nasty reply, I am seriously rethinking my stand If Mr [redacted] feels I have been bad mouthing him or his company, it is only because I have truthfully said what has happened in my home building experience Lastly, my attorney did NOT recommend I pay him the final $10,and that it is to hold back some payment until all items are handled properly I told my attorney (regrettably) that I would pay the final amount because Mr [redacted] was going to put a lien on my home I told it like it was and if Mr [redacted] is not happy, then he should own up to this and make sure these issues are handled and without any further problems Thank you [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowPoint of fact: Of thetimes mentioned in Ian Jackson’s response only of the visits were for warranty items identified 12/22/The remaining visits were for completing punch-list repairs identified at house closing and shortly thereafterI have attached to this response copies of e-mails, texts and photos confirming statements made below Painting and Toilet aOn 5/12/I texted Dillon S [redacted] (manages punch-list) and Malcolm S [redacted] (call back man) about the questionable toupaint work done on 5/9/On 5/11/Brent (Malcolm’s assistant) was to finish painting but refused to fix a number of areas which he said needed to be reworked in order to be acceptable bOn 6/14/Malcolm S [redacted] noted the rough spots (not sanded), water drips from when the patching was smoothed and the unpainted and partially painted areasHe said the repairs and painting were beyond his skill and he chose not to complete the work Regarding requesting a specific painter, Stacey (according to Ian he is a full time painter), I have simply repeated what was stated to me by Scotty S [redacted] (Construction Manager/owner S [redacted] Construction) on 5/17/Scotty told me the work would be completed by Stacey in approximately weeksThis is where I learned of Stacey and his nameOn 5/17/I sent an e-mail to Dillon S***, cc’d Ian Jackson and Scotty S [redacted] listing what remained to be done as discussed that day, and Stacey was mentioned in that e-mailAs noted in Ian’s 6/3/email he assured me the work promised would be completed early the week of 6/6/Since both Brent and Malcolm chose not to complete the work due to their own assessment, I continued to expect Stacey to complete the work A point of fact, I&J did not discuss their issue with using satin paint or mention using flat paint at any time until it was raised by Scotty S [redacted] during his visit on 5/17/16, more than years after selecting paint cMalcolm S [redacted] also looked at the toilet on 5/17/for a third time He determined parts in the tank need to be replacedHe said he was unable to do this and said a plumber is neededI have trusted Malcolm’s work and I believe him if he says he is unable to do somethingIf he believes he can now do these two items, send himIf not, send someone who canPorches Point of fact: The home inspector report I sent to I&J in December stated the [redacted] was to be flashed or have spacers and it included installation instructions for their review aThe manufacturer's flashing diagram for porch skirting does not capture the construction of or how flashing would be applied to my porchesThe skirting in the diagram is located under the deck and floor boardsThe flashing in the diagram covers the lumber under the floor boards and continues flat and straight across the [redacted] top and down the front edge This is possible since the top of the skirting is even with the top of the lumber and under the floor boards, and it is applied prior to the decking boardsI&J installed the [redacted] as trim; it is flush with the with the top of the porch flooring with the majority of deck board fasteners attached almost flush with the [redacted] or 1/8th inch from the edge(Please refer to the photos.) When Malcolm S [redacted] came out on 6/14/to install the flashing, he described what would be doneHe stated he would to have get the [redacted] trim (to be used as flashing) under the deck boards; however the location of the fasteners wouldn't allow thisHe would then wrap the flashing up and over the front edge of the [redacted] allowing it to be both visible and stepped onThe [redacted] vinyl trim is not meant to be walked on and as such will crease and suffer undue wear and tearWhen worn, it could not be repaired, only replacedFlashing in this manner does not maintain the warranty and impacts the appearance and future care of the porchesSo this problem is not solvedPlease note the back porch rails and screens frames sit on top of the deck boards and over the fasteners: the fasteners are not accessible or visibleAs a point of fact, I did not refuse to have the [redacted] removed temporarilyI did refuse permanent removal (as offered to me by I&J) since I purchased the house with the [redacted] and I want to maintain what I paid forI&J never discussed the vinyl option with meSince both flashing and spacers are an option to maintain the warranty, I propose either [redacted] with stand-off spacers be installed or vinyl be usedIf I&J prefers vinyl since it can be attached directly it will be at I&J’s expenseI will not pay to correct improper installation or violation of warranty instructionsFlooring aSeveral times I&J has stated a rep will come to look at the flooring “defects” to determine if it is a material or installation issue; 4/28/text from Malcolm, 5/17/visit with Scotty and noted in my folle-mail, and 6/3/e-mail from the Owner, IanNo rep has looked at the floorbI will find a professional knowledgeable with the Coretec product to assess the flooring issue and to determine what needs to be doneI will return to I&J with the information if necessary Regards, [redacted]

On 26th December [redacted] signed an addendum to the Construction Contract to add a Christmas light packageOur Christmas light package includes a receptacle near the front window, which operate under one switch, and she was charged her $We did a rouelectrical walk-though with her marked all the receptacle and switch locationsOn completion of the house we did a final walk-through and she accepted the home as it was and according to our contractNow, seven months later she is saying that she wanted a receptacle under each of the triple windows but this was never stated or agreed to at the walk-though and we have quoted her $to add three more receptaclesObviously, if she had stated this at the rouwalk-through it would have been far less work and less cost.With regard to the basement door, we received her complaint, I think that was on December 15th, and it was reported to our call-back departmentIt was scheduled with [redacted] and I have not had a report back but I am told that they were out there today.In the initial complaint she stated that we had threated to out a lien on the propertyThat is correct as she had moved into the house and we were due to close the next day, she gave me a hug and told us how much she loved the house, but then instructed her attorney that she wanted to hold back $10,We arranged a meeting with her at her attorney’s office and her attorney advised her to pay when was due to us and she went ahead and paid.Whenever she had a call-back we have attended to this, even doing extras for her that were not covered in the contract, at no chargeI am really disappointed that she plays the widow cardI have always been respectful and never once taken advantageBelow is a list of items that were given to her at no extra charge:Sidewalk-contract called for a ft sidewalk and she got ft cost $a running ft =$1,920We installed the power which was her responsibilityIt took us days with the mini excavator at $per hour = $1,560Hardwood floors upstairs cost $3,960Hung curtain rods.In closing, when we gave something to get, we got cookies, but when it did not go her way she would badmouth us on [redacted]

I physically went to the builder'so office and was informed that the business has closedThe office staff said the owner left for London, with houses in progress, numerous yr corrections on the list, $120,of the contractor's own money, and $90,still owed in commission to the consultant we worked with[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by I&J Home Builders regarding complaint ID [redacted] Regards, [redacted]

This company has gone out of business

Dear Sir, RE: Revdex.com CASE # [redacted] ( [redacted] In reply to your letter dated June 20th, 2016, to put everything into perspective, we closed on January 30th and the warranty extended for one year from that dateTo-date we have returned to the property, since closing, over times to attend to items on her punch listEverything on the list has been taken care of, except for these four items mentioned, which we wish to address: 1) Porches and decks -we sold these with treated lumber and composite flooringTo make it more aesthetic we added [redacted] to the treated lumberWhen Ms [redacted] had a private home inspector come out, he maintained it had to be spacedAccording to the [redacted] warranty, it had to be spaced or flashed (See attached sketch)We went out to flash it and she said she didn't want it flashed and she didn't want the board removedShe said she wanted vinyl board, which was not in our contract, and we informed her that we would install vinyl if she purchased it2) With regard to the paint, we duly advised our client to use the standard flat paint, especially during the first year warranty processShe insisted on semi-gloss and when we went back to fix some of the nail pops, it was impossible to match and blendWhen we went back again to attempt to fix this, she wouldn't allow our punch-list man to do the work3) The flooring is a standard Cartee, tongue-in-groove, vinyl flooring and we cannot see anything wrong with the manner in which it has been installedAccording to the industry's standard - open joints or separations between floorboards shall not exceed 1/8-inch in widthCups in strip floorboards shall not exceed 1/16-inch in height in a 3-inch maximum distance when measured perpendicular to the length of the boardIn conclusion, we could send our punch-list man to fix the painting (see item 2) but she wants us to send Stacey and we cannot be dictated by who goes to do the job and who does notStacey is our full time painter and cannot be taken off a job to do touch-upAt the same time our call-back man could fix the toiletHe is competent in all areas of constructionMs [redacted] can decide if she wants to purchase the vinyl for us to install on the porch and deck

I physically went to the builder'so office and was informed that the business has closedThe office staff said the owner left for London, with houses in progress, numerous yr corrections on the list, $120,of the contractor's own money, and $90,still owed in commission to the
consultant we worked with.
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by I&J Home Builders regarding complaint ID ***
Regards,
*** ***

The owner of this company, Ian J***, is getting all this info regarding an electrical walk through from his project manager *** ***. I NEVER had an electrical walk through! He had this walk through with the Fluvanna County building inspector representative. At that time I was told they had to change the electrical light fixture in the master closet.......nothing else was reported to me. At the time I paid for the Christmas Light Package, I was told it would include receptacles under ALL windows just like I had in my prior home which I explained thoroughly to him. It is obvious that they did a majority of the windows, but missed some Also, I told *** *** I did NOT want to have a concrete walkway and that I had many paver stones that I would provide to him to use instead of concrete since I felt the concrete walkway cheapened the look of the house and would crack (which has been happening more than once) As for the additional wood flooring, that was in the initial list of items that was included in the price (I have a copy of that for proof). *** *** informed me it was HIS error in measuring and not my problem As for the other items, at the beginning of the building process, Mr*** gave me these items since the house was not going to be placed where I wanted it to be built due to a problem with perking. I wasn't happy, but this was his response to make me feel a bit better about the placement of the home Also, he totally ignored the fact that his excavator, T** ***, gave away all my hardwood without consulting me. This was my property! I had planned to sell this wood for extra money to help with my needs. He totally disregarded this which I feel was stealing. I will continue to pursue this even if I have to report it to the authorities In the end, I am most upset that he used the wording "widow card" in his response. That was a harsh, hurtful, and unnecessary thing to say. I'm sure if his wife was the one in this position, he would look at this differently I have been contacted by MANY other *** folks and even a couple of realtors who have said many of the people/clients they know that have used I&J in the past are also very upset and the are planning a class action suit against them. They asked me to get involved, but as yet I haven't done so. In light of Mr*** nasty reply, I am seriously rethinking my stand. If Mr*** feels I have been bad mouthing him or his company, it is only because I have truthfully said what has happened in my home building experience. Lastly, my attorney did NOT recommend I pay him the final $10,and that it is to hold back some payment until all items are handled properly. I told my attorney (regrettably) that I would pay the final amount because Mr*** was going to put a lien on my home. I told it like it was and if Mr*** is not happy, then he should own up to this and make sure these issues are handled and without any further problems Thank you.*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Point of fact: Of the16 times
mentioned in Ian Jackson’s response only 8 of the visits were for
35 warranty items identified 12/22/16. The remaining visits were for
completing punch-list repairs identified at house closing and shortly
thereafter. I have attached to this response copies of e-mails,
texts and photos confirming statements made below
Painting and Toilet
a. On 5/12/16 I texted Dillon S[redacted]
(manages punch-list) and Malcolm S[redacted] (call back man) about the
questionable touch-up paint work done on 5/9/16. On 5/11/16 Brent
(Malcolm’s assistant) was to finish painting but refused to fix a
number of areas which he said needed to be reworked in order to be
acceptable.
b. On 6/14/16 Malcolm S[redacted] noted the
rough spots (not sanded), water drips from when the patching was
smoothed and the unpainted and partially painted areas. He said the
repairs and painting were beyond his skill and he chose not to
complete the work.
Regarding requesting a specific
painter, Stacey (according to Ian he is a full time painter), I have
simply repeated what was stated to me by Scotty S[redacted] (Construction
Manager/owner S[redacted] Construction) on 5/17/16. Scotty told me the work
would be completed by Stacey in approximately 2 weeks. This is where
I learned of Stacey and his name. On 5/17/16 I sent an e-mail to
Dillon S[redacted], cc’d Ian Jackson and Scotty S[redacted] listing what remained
to be done as discussed that day, and Stacey was mentioned in that
e-mail. As noted in Ian’s 6/3/16 email he assured me the work
promised would be completed early the week of 6/6/16. Since both
Brent and Malcolm chose not to complete the work due to their own
assessment, I continued to expect Stacey to complete the work.
A point of fact, I&J did not
discuss their issue with using satin paint or mention using flat
paint at any time until it was raised by Scotty S[redacted] during his visit
on 5/17/16, more than 1.5 years after selecting paint.
c. Malcolm S[redacted] also looked at the
toilet on 5/17/16 for a third time . He determined parts in the tank
need to be replaced. He said he was unable to do this and said a
plumber is needed.I have trusted Malcolm’s work and I
believe him if he says he is unable to do something. If he believes
he can now do these two items, send him. If not, send someone who
can.PorchesPoint of fact: The home inspector
report I sent to I&J in December 2015 stated the [redacted] was to
be flashed or have spacers and it included installation instructions
for their review.
a. The manufacturer's flashing
diagram for porch skirting does not capture the construction of or
how flashing would be applied to my porches. The skirting in the
diagram is located under the deck and floor boards. The flashing in
the diagram covers the lumber under the floor boards and continues
flat and straight across the [redacted] top and down the front edge.
This is possible since the top of the skirting is even with the top
of the lumber and under the floor boards, and it is applied prior to
the decking boards.I&J installed the [redacted] as trim;
it is flush with the with the top of the porch flooring with the
majority of deck board fasteners attached almost flush with the
[redacted] or 1/8th inch from the edge. (Please refer to the photos.)
When Malcolm S[redacted] came out on 6/14/16 to install the flashing, he
described what would be done. He stated he would to have get the
[redacted] trim (to be used as flashing) under the deck boards;
however the location of the fasteners wouldn't allow this. He would
then wrap the flashing up and over the front edge of the [redacted]
allowing it to be both visible and stepped on. The [redacted] vinyl
trim is not meant to be walked on and as such will crease and suffer
undue wear and tear. When worn, it could not be repaired, only
replaced. Flashing in this manner does not maintain the warranty and
impacts the appearance and future care of the porches. So this
problem is not solved.Please note the back porch rails and
screens frames sit on top of the deck boards and over the fasteners:
the fasteners are not accessible or visible.As a point of fact, I did not refuse to
have the [redacted] removed temporarily. I did refuse permanent removal
(as offered to me by I&J) since I purchased the house with the
[redacted] and I want to maintain what I paid for. I&J never
discussed the vinyl option with me.Since both flashing and spacers are an
option to maintain the warranty, I propose either [redacted] with
stand-off spacers be installed or vinyl be used. If I&J prefers
vinyl since it can be attached directly it will be at I&J’s
expense. I will not pay to correct improper installation or violation
of warranty instructions.Flooringa. Several times I&J has stated a
rep will come to look at the flooring “defects” to determine if
it is a material or installation issue; 4/28/16 text from Malcolm,
5/17/16 visit with Scotty and noted in my follow-up e-mail, and
6/3/16 e-mail from the Owner, Ian. No rep has looked at the floor.b. I will find a professional
knowledgeable with the Coretec product to assess the flooring issue
and to determine what needs to be done. I will return to I&J
with the information if necessary.   Regards,
[redacted]

Dear Sir, RE: Revdex.com CASE # [redacted](. [redacted] In reply to your letter dated June 20th, 2016, to put everything into perspective, we closed on January 30th 2015 and the warranty extended for one year from that date. To-date we have returned to the property, since closing,...

over 16 times to attend to 35 items on her punch list. Everything on the list has been taken care of, except for these four items mentioned, which we wish to address: 1) Porches and decks -we sold these with treated lumber and composite flooring. To make it more aesthetic we added [redacted] to the treated lumber. When Ms .[redacted] had a private home inspector come out, he maintained it had to be spaced. According to the [redacted] warranty, it had to be spaced or flashed (See attached sketch). We went out to flash it and she said she didn't want it flashed and she didn't want the board removed. She said she wanted vinyl board, which was not in our contract, and we informed her that we would install vinyl if she purchased it. 2) With regard to the paint, we duly advised our client to use the standard flat paint, especially during the first year warranty process. She insisted on semi-gloss and when we went back to fix some of the nail pops, it was impossible to match and blend. When we went back again to attempt to fix this, she wouldn't allow our punch-list man to do the work. 3) The flooring is a standard Cartee, tongue-in-groove, vinyl flooring and we cannot see anything wrong with the manner in which it has been installed. According to the industry's standard - open joints or separations between floorboards shall not exceed 1/8-inch in width. Cups in strip floorboards shall not exceed 1/16-inch in height in a 3-inch maximum distance when measured perpendicular to the length of the board. In conclusion, we could send our punch-list man to fix the painting (see item 2) but she wants us to send Stacey and we cannot be dictated by who goes to do the job and who does not. Stacey is our full time painter and cannot be taken off a job to do touch-up. At the same time our call-back man could fix the toilet. He is competent in all areas of construction. Ms. [redacted] can decide if she wants to purchase the vinyl for us to install on the porch and deck.

I physically went to the builder'so office and was informed that the business has closed. The office staff said the owner left for London, with 18 houses in progress, numerous 1 yr corrections on the list, $120,000 of the contractor's own money, and  $90,00 still owed in commission to the...

consultant we worked with. [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by I&J Home Builders regarding complaint ID [redacted]
Regards,
[redacted]

On 26th December 2014 [redacted] signed an
addendum to the Construction Contract to add a Christmas light package. Our Christmas
light package includes a receptacle near the front window, which operate under
one switch, and she was charged her $500. We did a rough-in electrical walk-though
with...

her marked all the receptacle and switch locations. On completion of the
house we did a final walk-through and she accepted the home as it was and
according to our contract. Now, seven months later she is saying that she
wanted a receptacle under each of the triple windows but this was never stated
or agreed to at the walk-though and we have quoted her $700 to add three more
receptacles. Obviously, if she had stated this at the rough-in walk-through it would
have been far less work and less cost.With regard to the basement door, we received her complaint,
I think that was on December 15th, 2015 and it was reported to our
call-back department. It was scheduled with [redacted] and I have not had a report
back but I am told that they were out there today.In the initial complaint she stated that we had threated to
out a lien on the property. That is correct as she had moved into the house and
we were due to close the next day, she gave me a hug and told us how much she
loved the house, but then instructed her attorney that she wanted to hold back
$10,000. We arranged a meeting with her at her attorney’s office and her attorney
advised her to pay when was due to us and she went ahead and paid.Whenever she had a call-back we have attended to this, even
doing extras for her that were not covered in the contract, at no charge. I am
really disappointed that she plays the widow card. I have always been
respectful and never once taken advantage. Below is a list of items that were
given to her at no extra charge:Sidewalk-contract called for a 30 ft sidewalk and she got 90
ft cost $32 a running ft =$1,920We installed the power which was her responsibility. It took
us 3 days with the mini excavator at $65 per hour = $1,560Hardwood floors upstairs cost $3,960Hung curtain rods.In closing, when we gave something to get, we got cookies,
but when it did not go her way she would badmouth us on [redacted].

The owner of this company, Ian J[redacted], is getting all this info regarding an electrical walk through from his project manager [redacted].  I NEVER had an electrical walk through!  He had this walk through with the Fluvanna County building inspector representative.  At that time I was told they had to change the electrical light fixture in the master closet.......nothing else was reported to me.  At the time I paid for the Christmas Light Package, I was told it would include receptacles under ALL windows just like I had in my prior home which I explained thoroughly to him.  It is obvious that they did a majority of the windows, but missed some.  
Also, I told [redacted] I did NOT want to have a concrete walkway and that I had many paver stones that I would provide to him to use instead of concrete since I felt the concrete walkway cheapened the look of the house and would crack (which has been happening more than once).  
As for the additional wood flooring, that was in the initial list of items that was included in the price (I have a copy of that for proof).  [redacted] informed me it was HIS error in measuring and not my problem.  
As for the other items, at the beginning of the building process, Mr. [redacted] gave me these items since the house was not going to be placed where I wanted it to be built due to a problem with perking.  I wasn't happy, but this was his response to make me feel a bit better about the placement of the home.  
Also, he totally ignored the fact that his excavator, T[redacted], gave away all my hardwood without consulting me.  This was my property!  I had planned to sell this wood for extra money to help with my needs.  He totally disregarded this which I feel was stealing.  I will continue to pursue this even if I have to report it to the authorities.  
In the end, I am most upset that he used the wording "widow card" in his response.  That was a harsh, hurtful, and unnecessary thing to say.  I'm sure if his wife was the one in this position, he would look at this differently.  
I have been contacted by MANY other [redacted] folks and even a couple of realtors who have said many of the people/clients they know that have used I&J in the past are also very upset and the are planning a class action suit against them.  They asked me to get involved, but as yet I haven't done so.  In light of Mr. [redacted] nasty reply, I am seriously rethinking my stand.  If Mr. [redacted] feels I have been bad mouthing him or his company, it is only because I have truthfully said what has happened in my home building experience.  Lastly, my attorney did NOT recommend I pay him the final $10,000 and that it is normal to hold back some payment until all items are handled properly.  I told my attorney (regrettably) that I would pay the final amount because Mr. [redacted] was going to put a lien on my home.  I told it like it was and if Mr. [redacted] is not happy, then he should own up to this and make sure these issues are handled and without any further problems.  
Thank you.
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Point of fact: Of the16 times
mentioned in Ian Jackson’s response only 8 of the visits were for
35 warranty items identified 12/22/16. The remaining visits were for
completing punch-list repairs identified at house closing and shortly
thereafter. I have attached to this response copies of e-mails,
texts and photos confirming statements made below
Painting and Toilet
a. On 5/12/16 I texted Dillon S[redacted]
(manages punch-list) and Malcolm S[redacted] (call back man) about the
questionable touch-up paint work done on 5/9/16. On 5/11/16 Brent
(Malcolm’s assistant) was to finish painting but refused to fix a
number of areas which he said needed to be reworked in order to be
acceptable.
b. On 6/14/16 Malcolm S[redacted] noted the
rough spots (not sanded), water drips from when the patching was
smoothed and the unpainted and partially painted areas. He said the
repairs and painting were beyond his skill and he chose not to
complete the work.
Regarding requesting a specific
painter, Stacey (according to Ian he is a full time painter), I have
simply repeated what was stated to me by Scotty S[redacted] (Construction
Manager/owner S[redacted] Construction) on 5/17/16. Scotty told me the work
would be completed by Stacey in approximately 2 weeks. This is where
I learned of Stacey and his name. On 5/17/16 I sent an e-mail to
Dillon S[redacted], cc’d Ian Jackson and Scotty S[redacted] listing what remained
to be done as discussed that day, and Stacey was mentioned in that
e-mail. As noted in Ian’s 6/3/16 email he assured me the work
promised would be completed early the week of 6/6/16. Since both
Brent and Malcolm chose not to complete the work due to their own
assessment, I continued to expect Stacey to complete the work.
A point of fact, I&J did not
discuss their issue with using satin paint or mention using flat
paint at any time until it was raised by Scotty S[redacted] during his visit
on 5/17/16, more than 1.5 years after selecting paint.
c. Malcolm S[redacted] also looked at the
toilet on 5/17/16 for a third time . He determined parts in the tank
need to be replaced. He said he was unable to do this and said a
plumber is needed.
I have trusted Malcolm’s work and I
believe him if he says he is unable to do something. If he believes
he can now do these two items, send him. If not, send someone who
can.
Porches
Point of fact: The home inspector
report I sent to I&J in December 2015 stated the [redacted] was to
be flashed or have spacers and it included installation instructions
for their review.
a. The manufacturer's flashing
diagram for porch skirting does not capture the construction of or
how flashing would be applied to my porches. The skirting in the
diagram is located under the deck and floor boards. The flashing in
the diagram covers the lumber under the floor boards and continues
flat and straight across the [redacted] top and down the front edge.
This is possible since the top of the skirting is even with the top
of the lumber and under the floor boards, and it is applied prior to
the decking boards.
I&J installed the [redacted] as trim;
it is flush with the with the top of the porch flooring with the
majority of deck board fasteners attached almost flush with the
[redacted] or 1/8th inch from the edge. (Please refer to the photos.)
When Malcolm S[redacted] came out on 6/14/16 to install the flashing, he
described what would be done. He stated he would to have get the
[redacted] trim (to be used as flashing) under the deck boards;
however the location of the fasteners wouldn't allow this. He would
then wrap the flashing up and over the front edge of the [redacted]
allowing it to be both visible and stepped on. The [redacted] vinyl
trim is not meant to be walked on and as such will crease and suffer
undue wear and tear. When worn, it could not be repaired, only
replaced. Flashing in this manner does not maintain the warranty and
impacts the appearance and future care of the porches. So this
problem is not solved.
Please note the back porch rails and
screens frames sit on top of the deck boards and over the fasteners:
the fasteners are not accessible or visible.
As a point of fact, I did not refuse to
have the [redacted] removed temporarily. I did refuse permanent removal
(as offered to me by I&J) since I purchased the house with the
[redacted] and I want to maintain what I paid for. I&J never
discussed the vinyl option with me.
Since both flashing and spacers are an
option to maintain the warranty, I propose either [redacted] with
stand-off spacers be installed or vinyl be used. If I&J prefers
vinyl since it can be attached directly it will be at I&J’s
expense. I will not pay to correct improper installation or violation
of warranty instructions.
Flooring
a. Several times I&J has stated a
rep will come to look at the flooring “defects” to determine if
it is a material or installation issue; 4/28/16 text from Malcolm,
5/17/16 visit with Scotty and noted in my follow-up e-mail, and
6/3/16 e-mail from the Owner, Ian. No rep has looked at the floor.
b. I will find a professional
knowledgeable with the Coretec product to assess the flooring issue
and to determine what needs to be done. I will return to I&J
with the information if necessary.   
Regards,
[redacted]

Dear Sir, RE: Revdex.com CASE # [redacted](. [redacted] In reply to your letter dated June 20th, 2016, to put everything into perspective, we closed on January 30th 2015 and the warranty extended for one year from that date....

To-date we have returned to the property, since closing, over 16 times to attend to 35 items on her punch list. Everything on the list has been taken care of, except for these four items mentioned, which we wish to address: 1) Porches and decks -we sold these with treated lumber and composite flooring. To make it more aesthetic we added [redacted] to the treated lumber. When Ms .[redacted] had a private home inspector come out, he maintained it had to be spaced. According to the [redacted] warranty, it had to be spaced or flashed (See attached sketch). We went out to flash it and she said she didn't want it flashed and she didn't want the board removed. She said she wanted vinyl board, which was not in our contract, and we informed her that we would install vinyl if she purchased it. 2) With regard to the paint, we duly advised our client to use the standard flat paint, especially during the first year warranty process. She insisted on semi-gloss and when we went back to fix some of the nail pops, it was impossible to match and blend. When we went back again to attempt to fix this, she wouldn't allow our punch-list man to do the work. 3) The flooring is a standard Cartee, tongue-in-groove, vinyl flooring and we cannot see anything wrong with the manner in which it has been installed. According to the industry's standard - open joints or separations between floorboards shall not exceed 1/8-inch in width. Cups in strip floorboards shall not exceed 1/16-inch in height in a 3-inch maximum distance when measured perpendicular to the length of the board. In conclusion, we could send our punch-list man to fix the painting (see item 2) but she wants us to send Stacey and we cannot be dictated by who goes to do the job and who does not. Stacey is our full time painter and cannot be taken off a job to do touch-up. At the same time our call-back man could fix the toilet. He is competent in all areas of construction. Ms. [redacted] can decide if she wants to purchase the vinyl for us to install on the porch and deck.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by I&J Home Builders regarding complaint ID...

[redacted].
Regards,
[redacted]

February 4, 2015Dear Madam,RE: CASE # [redacted]We are in receipt of your letter dated January 30, 2015 regarding the above case.We had sent our personnel to the property and we under the impression that most of these issues hadbeen addressed....

If and when these issues are resolved we would request that the clients address callbacksto [redacted]This is our normal policy because issues addressed verbally may get lost without a paper trail.1) We will go out to the property and resolve the siding issues.2) We will also resolve the electrical outlet issue.3) We will evaluate and repair, within reason, the drywall issues.4) As far as the cosmetics of the mantel - they were accepted during the walk-through. If there has been a settling issue or a warranty problem, then we will address that.5) We provide warranty for the labor on the flooring. The factory provides the warranty for the flooring. We will contact our factory representative and have him meet us on site and give us his report.6} If there is a need for a retaining wall, we will evaluate the situation.7) We will adjust the deadbolts on the doors, as necessary.As mentioned above, our policy regarding call -backs should be in writing and this was conveyed to the clients when we dosed. Nevertheless, we have had a change of staff and the lack of communication could lie with us too.

Review: I contracted I & J to build my home. They were to complete the home late August 2015, as of Dec 23, 2015 the home was still not complete. I closed anyway and moved in once they were done, around New Years 2016. Since then, the door handle on the front door is falling off, I have issues with the side door, cabinet doors are falling off in the kitchen, cabinet doors in bathrooms are not tight, the master bathtub is faulty (will not hold water), the door to the master bedroom is coming apart, they door to the hall bathroom does not shut, the ceiling fans are either loose or you cannot adjust. the roof has a sag in it. I have called and emailed this information to them. A month after my first email, I email Dillon back and asked why I had not heard anything and email a picture of the kitchen cabinet door laying on the floor and they had Malcom call me, July 12. We set up a time for him to come and inspect the problems, today July 29th. He did not show up, I texted him and he told me that he was not coming that I needed to call the office and reschedule. He made no effort to contact me and let me know that he was not coming. This has been an ongoing issue with I & J, they have not communicated with me. They would not let me move in after I closed because they house was not complete. Ian told me that I could not be negative about his work because he would sue me for SLANDER, and if I did not close that day then he would get me for breach of contract. I am so over trying to fight this alone.Desired Settlement: I want them to come out and fix everything that is wrong with the house. I have a year contract and they are not honoring this.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by I&J Home Builders regarding complaint ID [redacted].

Regards,

Review: I&J Home Builders has not met the construction contract completion terms nor provided any alternative in writing (nor verbally) for me to consider. The construction contract states a punch list be provided and “Contractor shall exercise due diligence to complete said list within 60 days, or as otherwise agreed in writing between the Owner and Contractor.” The warranty period was 2/2/16 through 4/1/16. Nothing in writing has been provided and the work has not been completed.

Based on an independent home inspector’s inspection, I provided a written list to I&J on 12/22/15. On 12/28 I&J began work on the list and I raised a new issue regarding the [redacted] flooring, it was looked at again by the manager on 1/13 and followed up with pictures.

The home inspector determined the skirt trim porches is fibrous and improperly installed. A second inspector has confirmed this. This negates the manufacturer warranty. The construction manager stated it isn’t fibrous and was properly installed. I&J came to install [redacted] between boards; this also negates the warranty.

Painting done 5/9 needs to be redone: scratches, uneven areas, paint splotches and drip lines remain. I was promised a painter to complete the work. This hasn’t happened.

The [redacted] flooring is separating and is not flat. April I was told a flooring rep would look at it. I asked 4 times or updates and no response. June 3rd email the Owner repeated, “we are in the process of getting an independent opinion and will let you know the time that has been set for us …”

I requested a meeting with the owner. His June 3rd e-mail response, “As my partner in I&J, Scotty handles construction and call backs. I am involved in other areas of running this business and therefore I support his decisions in areas he controls and there is no point in us meeting. “ Since I&J won’t meet with me and I get no response to emails, texts or phone calls I need your help getting these attended to in a reasonable time.Desired Settlement: I would like the builder to fix-replace the fibrous board skirting and fix-replace the flooring and raised humps to prevent future lifting and separations; finish painting; and fix the toilet. The work should meet the terms of the contract by maintaining building code standards, manufacturer's warranty, and appearance of the house as purchased. The builder will provide, in writing, agreed to dates for 1) a flooring representatives visit, 2) completion of both the skirting and flooring repairs-replacement, 3) painters, and 4) plumbers to fix the spontaneous tank filling-flushing of the toilet. Work should be completed no later than August 15, 2016.

Business

Response:

Dear Sir, RE: Revdex.com CASE # [redacted](. [redacted] In reply to your letter dated June 20th, 2016, to put everything into perspective, we closed on January 30th 2015 and the warranty extended for one year from that date. To-date we have returned to the property, since closing, over 16 times to attend to 35 items on her punch list. Everything on the list has been taken care of, except for these four items mentioned, which we wish to address: 1) Porches and decks -we sold these with treated lumber and composite flooring. To make it more aesthetic we added [redacted] to the treated lumber. When Ms .[redacted] had a private home inspector come out, he maintained it had to be spaced. According to the [redacted] warranty, it had to be spaced or flashed (See attached sketch). We went out to flash it and she said she didn't want it flashed and she didn't want the board removed. She said she wanted vinyl board, which was not in our contract, and we informed her that we would install vinyl if she purchased it. 2) With regard to the paint, we duly advised our client to use the standard flat paint, especially during the first year warranty process. She insisted on semi-gloss and when we went back to fix some of the nail pops, it was impossible to match and blend. When we went back again to attempt to fix this, she wouldn't allow our punch-list man to do the work. 3) The flooring is a standard Cartee, tongue-in-groove, vinyl flooring and we cannot see anything wrong with the manner in which it has been installed. According to the industry's standard - open joints or separations between floorboards shall not exceed 1/8-inch in width. Cups in strip floorboards shall not exceed 1/16-inch in height in a 3-inch maximum distance when measured perpendicular to the length of the board. In conclusion, we could send our punch-list man to fix the painting (see item 2) but she wants us to send Stacey and we cannot be dictated by who goes to do the job and who does not. Stacey is our full time painter and cannot be taken off a job to do touch-up. At the same time our call-back man could fix the toilet. He is competent in all areas of construction. Ms. [redacted] can decide if she wants to purchase the vinyl for us to install on the porch and deck.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Point of fact: Of the16 times

mentioned in Ian Jackson’s response only 8 of the visits were for

35 warranty items identified 12/22/16. The remaining visits were for

completing punch-list repairs identified at house closing and shortly

thereafter. I have attached to this response copies of e-mails,

texts and photos confirming statements made below

Painting and Toilet

a. On 5/12/16 I texted Dillon S[redacted]

(manages punch-list) and Malcolm S[redacted] (call back man) about the

questionable touch-up paint work done on 5/9/16. On 5/11/16 Brent

(Malcolm’s assistant) was to finish painting but refused to fix a

number of areas which he said needed to be reworked in order to be

acceptable.

b. On 6/14/16 Malcolm S[redacted] noted the

rough spots (not sanded), water drips from when the patching was

smoothed and the unpainted and partially painted areas. He said the

repairs and painting were beyond his skill and he chose not to

complete the work.