IJ Tech Mechanical Services, Inc

MARCH 16, 2016Our company was contracted by *** *** *** to clean the referenced customer's furnaceThis service was billed directly to *** *** ***, The customer requested that we look at her AC system while we're thereAt that time, we suggested that a cleaning be performed and
add charge, as needed, but the system should be replacedOur diagnostic charge is $130, but we were already there, so a reduced amount of $was billed.We completed the acid wash cleaning and added charge, but again suggested that the unit be replacedThe customer didn't want that extra expense since they were moving shortlyThey were billed $341,for this service.The customer had called to complain since the unit was still not operating correctlyAt that time, to appease the customer, we agreed to eliminate the labor charges for the acid wash cleaning, and revised the invoice to $211.50.After months of no payments, our company sent another invoice to the customerAt that time, *** *** called in and said would pay the $if the outstanding $invoice was eliminatedWe agreed to that offer and received payment shortly thereafter for $211.50, leaving their balance at zero.At this point, we feel that we have given all we can to settle this disputePlease contact us if you need any additional information, Thank you for your diligent efforts to protect customers.Regards,Jedy H. Owner

MARCH 16, 2016Our company was contracted by [redacted] to clean the referenced customer's furnace. This service was billed directly to [redacted], The customer requested that we look at her AC system while we're there. At that time, we suggested that a cleaning be performed and...

add charge, as needed, but the system should be replaced. Our normal diagnostic charge is $130, but we were already there, so a reduced amount of $65 was billed.We completed the acid wash cleaning and added charge, but again suggested that the unit be replaced. The customer didn't want that extra expense since they were moving shortly. They were billed $341,50 for this service.The customer had called to complain since the unit was still not operating correctly. At that time, to appease the customer, we agreed to eliminate the labor charges for the acid wash cleaning, and revised the invoice to $211.50.After months of no payments, our company sent another invoice to the customer. At that time, [redacted] called in and said would pay the $211.50 if the outstanding $65 invoice was eliminated. We agreed to that offer and received payment shortly thereafter for $211.50, leaving their balance at zero.At this point, we feel that we have given all we can to settle this dispute. Please contact us if you need any additional information, Thank you for your diligent efforts to protect customers.Regards,Jedy H. Owner