IKEA Canton

We can see this was an online order and did not come directly from our store so we would be glad to help in any way we canWe can also see the online order department reached out to send the one missing box (box of of one of the bookcases ordered) to the customer and the delivery was set for jan, 13th Can the customer please confirm they in fact did not receive this delivery on the 13th? If they have not, we can send the missing box from our store location in Canton.Thank you

Hello the customer was originally told this was purchased through a 3rd party vendor however upon further review it was realized it was purchased through IKEA Direct. We Advised the customer we could not view the purchases made but gave them a website and number to follow up on themselves since the...

ecard was not purchased through IKEA Canton. This is not a purchase from IKEA Canton and should go through the advised routing we had advised the customer to go through as they would be able to see more history on the card. Unfortunately from our records all we can see is that the card had been used on 12/9/17.

We can see this was an online order and did not come directly from our store so we would be glad to help in any way we can. We can also see the online order department reached out to send the one missing box (box 2 of 2 of one of the bookcases ordered) to the customer and the delivery was set...

for jan, 13th 2018.  Can the customer please confirm they in fact did not receive this delivery on the 13th?  If they have not, we can send the missing box from our store location in Canton.Thank you