IKEA Twin Cities

I am rejecting this response because: No one answers emails, computer phone system does not work with extensions (same problems as last time)

Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ [redacted] has been spoken with and a temporary solution of getting her other colors of plugs until the correct color is manufactured has been givenWe have reached out to the manufacturer; our team was told that they are being madeWe do not have a time frame available to tell the customer she will receive them inUnfortunately, she does not want anything but the plugs, and I cannot produce them Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I have already mentioned, the proposal of plugging the holes with incorrect colors does not solve the problemThe colored plugs will be just as noticeable and ugly, if not more so, than leaving the hole emptyAlso, I have already waited from May to January 2016, eight months for this product with no end in sightI have offered an alternative solution to this problem; however, Ikea has apparently overlooked or dismissed my proposalI told them I could contract with a cabinet maker to make plugs at Ikea's expenseWhat is wrong with this option? Why is it dismissed? Ikea should have made it clear to potential customers that they are having issues with their productI then could have made an informed decision regarding this purchaseWhat I don't understand is why Ikea is allowed to operate in this mannerThey are the only company that I have ever dealt with that is unconcerned about customers and repeat businessI am assuming because no one has held them accountableIn addition, I would like to add that we paid full price for this kitchen orderWe did not get 20% off like the majority of the customers who ordered this product in So at least they received so compensation for their troubles if they had any Final Consumer Response / [redacted] (3000, 27, 2016/03/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already stated that I do not want plugs that are temporary in nature because I do not want to hassle putting them in and then taking them out againAlso, I have had experience in removing plugs and it is not easyThe wood is often damaged as a resultWood plug kit would have cost $for a set of twoNot only would the wood plug kit, as I have mentioned numerous times, been a permanent fix, it would have been a simple fix and more cost effective Final Business Response / [redacted] (4000, 25, 2016/03/08) */ Plugs are completed and are being sent out today, 3/8/When the actual plugs are manufactured, we will send a shipment out to the customer at that timeThe fed ex tracking number for the shipment of custom plugs is [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.However, I do believe that IKEA needs to improve their customer service call center wait response time and figure out how to track/follow up on out-standing complaints/claimsThe delivery company they use is a little sketchy as wellIkea really needs to up their game if they want to compete in the online delivery game

Contacted customer on 6/30/We have scheduled a time to pick up the CoDOnce the CoD is received, he will receive a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have attached the receipt for your convenience If you are interested, I also have the email correspondence between myself and the supervisor Marion [redacted] , where she offers me this same solution, and then retracts it in the next email Receipt attached Please credit the amount back to the credit card used for this payment A gift card to your store is unacceptable, as I will never be shopping at IKEA again (I'm sure if you read the email correspondence you can understand why)

Dear [redacted] , I want to apologize for the long wait you have experience trying to contact us directly to resolve this situationI was able to complete some research and did see the two orders were placedI also saw in our system that one of the order was cancelledI went into our system and processed a refund for that cancelled orderYou should receive the refund to your account in the next couple of daysIf you don't see that refund you can reach me directly at ###-###-#### in the next couple of days - Jenna CCustomer Service Manager IKEA Twin Cities

[redacted] , I received your inquiry about getting some pieces to complete Twin Bed Frames recently purchased at a yard saleI was able to track down the pieces you were needingAt the store I was missing one of the hardware pieces you requested qty in which I have ordered and that will be sent to you directly in the next 10-daysThe other hardware components and rails are on hold in our Furniture Pick Up area of the IKEA Twin Cities available for pickup anytime during store hours, you will just need to show your ID to pickupIf you would like those pieces sent to you directly we can also do that, just please contact me directly and I can arrange for that Jenna [redacted] After Sales Manager IKEA Twin Cities

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Thank you for your feedback regarding our contact center and our delivery companyWe also would like to apologize for the time it took to receive resolution and lack of follow through on the promises madeToday, you were credited in full $under case number [redacted] You should see that credit to your card within the next couple of daysAgain, I want to apologize for the trouble you had getting this resolutionIf there is anything else you need please contact me directly at ###-###-#### -Jenna CCustomer Service Manager at IKEA Twin Cities

I apologize you have experienced difficulty getting in touch with IKEA to reschedule deliveryI will have one of my resolutions co-workers from IKEA Twin Cities reach out to you this weekend to reschedule with youI will be out of the store this weekend, if you do not hear from them I can be directly reached at ###-###-####

Responding to *** *** claim regarding returning/exchanging a Hemnes Bedframe: *** you may bring in the product with receipt for an exchange and/or refundIf you are not able to find the receipt we will be able to look up receipt with the customer delivery order number
At this time, I wasn't able to pull up a delivery order under the name providedSo that is why would need the order number provided at the time of setting up deliveryAlso, if the product was delivered we would be able to exchange the product from the home at no additional chargePlease feel free to reach out to me at 952-854-extI will be able to help you going forward with that additional informationThank you for bringing your concerns to our attention regarding your recent experience at our store, I do apologize and I hope we can get this resolved for youI look forward to hearing from youJenna *** After Sales Manager IKEA Twin Cities

Hello ***, I received your concerns via the Revdex.com regarding missing a dresser from a scheduled delivery on 03/25/I was able to locate your order within our system and it shows that it was delivered on 04/01/If you still haven't received delivery of your dresser please reach out to us directly at ###-###-#### we will be able to arrange for a new one from stock to be sent outAs of 05/12/we have stock of the product in our IKEA Twin Cities storeI have also sent you this same information within an email, you can also feel free to respond back to the email We look forward to hearing from you and resolving your missing product Jenna ***Customer Service Manager IKEA Twin Cities ###-###-####

I am rejecting this response because: Stop responding to these until it is finished, if I do not respond it auto closes in days I will accept this once it is actually taken care ofI will not accept at all until it is finished so please stop trying to get this closed

Hello, You can bring the product into the store for a exchange for store credit without the receiptIf you would like to bring in some additional information like the approxdate of purchase and the last 4-digits of the card that was usedWe will be able to use that information to look up your
receipt, if we are able to look up your receipt and the product was purchased within days we would be able to give you a full refundIf you have any further questions I can be reached at ###-###-####Sincerely, Jenna *** After Sales Manager IKEA Twin Cities

Revdex.com: I would like to have all items shipped to me that would be the most helpful as we don't go out that way very much
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.My checking account was finally credited, not by Jenna who said she would take care of it but by her manager on March 23, almost a whole month after I returned the productThey were going to send a gift card, but I still haven’t received that I should note that the manager told me the reason it wasn’t credited right away was because the system was waiting for a Visa cardI didn’t use a Visa card, but she was certain I dIdGood thing I had my receipt for proof They also kept thinking it was a hold up on the banks end The whole thing is confusing and frustrating I am still not sure that I wil ever shop there again Thank you for helping get this resolved

We apologize for your recent experience with receiving a damaged piece to your dresser and the long wait you experienced when contacting usI would like to work out a resolution with you of either delivering the box out to you as long as you are within our delivery area or we can arrange for
the box to be pulled for pickup at your convenience with additional compensation for having to make the trip into the storeI can be reached directly at ###-###-#### and I can coordinate whichever option you would like to go withI will be out of the store tomorrow 02/29/but back in the store for the weekendI look forward to hearing from you to coordinate a resolution- Jenna C(Customer Service Manager IKEA Twin Cities)

Thank you for your feedback regarding your experienceI want to apologize that you received damaged product and have had a challenging experience trying to receive compensation for the damage productI would be happy to offer you a percentage off the product as a result of the damage, I will just
need your receipt information to process the transactionIf you don't have your receipt, I can also try to look up your receiptOnce I know exactly which Billy bookcases you have I will be able to determine the percentage off the productPlease contact me directly at ###-###-#### and I can proceed with a resolution for you- Jenna CCustomer Service Manager IKEA Twin Cities

I would like to apologize for you not receiving your refund yetI have not experienced the error you received when processing the transactionI would like to process the returns transaction again for youI just will need some additional information so I can process the transaction and also look
into why you didn't receive the credit the first timeI will need your original receipt information and if still have the returns receipt from before that would also be helpful to figure out what went wrongI can be reached directly at ###-###-#### and I will get this taken care for you- Jenna CCustomer Service Manager at IKEA Twin Cities

Customer originally purchased from IKEA via online not in the storeTherefore, the store has little access at this point to resolve the situationBeen working with a contact at our service office which completes all online orders and was able to confirm that a delivery of the replacement took place on 02/07/via FedEx under tracking number 1983***Also, a refund of shipping cost of $was processed on 02/09/Customer should be taken care of, if there is any outstanding issues the customer can feel free to reach out to me direct at ###-###-#### and I can work with my contact at the service office for online orders to get timely resolution for the customer