Ike's Small Engines

I would like to thank the Revdex.com for allowing us to respond to this review. I am not a professional writer; I have repaired small engines for almost 40 years. So please take everything I type as kind and helpful, do not twist it into a negative response. To state it simply, Miss Ruth had a two-cycle trimmer with a problem she thought was minor. Unfortunately, it was not. The external part that was obviously bad failed due to a part inside the motor causing drag on it. We charged her a minimal test fee, $15.00 (that's $7.50 an hour). I called her the minute I received this notification to get more details of what we did wrong and try to make it right in her eyes. I have made her several generous offers, but we have not moved forward. The repair in question was 09/12/19. The review was submitted on 02/20/20. I would have been glad to do something for her even five months ago. She never called and asked for a manger or the owner. We strive to please everyone. In my opinion she was not treated unfairly. we do not discriminate as she implies in her review. My mother and father started this business in 1981, My wife spends 50-60 hours a week here, my sister, my daughter. It is engine stuff that not everyone understands, but that does not mean you can't trust us. We make money when we fix them, not when they cost more to fix than replace. It would have been wrong to fix it instead of calling you with the truth.