IKON Office Solutions, Inc.

My husband and I were looking to replace my VolvoWe had been looking at private owners selling their carsWe found one we liked onlineIt was being sold by Car World AZI had never heard of the placeI read countless reviews online and 98% were rave reviewsI also read reviews for Jim Click, Royal, and other big name dealerships, most of which were not positiveWe decided to just look at Car WorldSO GLAD WE DID!!! Lenny helped usHe was FANTASTIC!!! He was patient, friendly, kind, professional, found out what we were looking for, NEVER pressured us into anything, he was honest, and took time to find out what our needs wereHe provided us with a free Carfax on the vehicle, which was regularly maintained***, the finance manager, was equally AMAZING! He was funny, very, very, nice and super helpfulHe worked hard to get us the terms and rates we needed and wantedLet me just say, I LOATHE car shopping...until nowIt was truly PAINLESS! Those fellas absolutely know their stuff, many of them have experience working at the other "big" name dealerships and strive to NOT use tactics those places use to pressure people into something they don't want or needMy husband is looking to buy another vehicle from themI will recommend them to anyone who is looking for a vehicleIt may not look like much from the outside, but honestly, they are fair, and honest people, who, from my experience, really do care to make their customers happy and get them into a great vehicleI cannot say enough good things about *** ***, and the Car World AZ teamThey make car buying the way it should be: a really great experience!!! Thanks Lenny and ***! We WILL be back!!!!!

Great people to do business withnice car and friendly staff

Initial Business Response /* (1000, 5, 2015/09/15) */
Contact Name and Title: John *** President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@totalrecoveryservices.com
This debt originates from Bavarian waste services in the name of Crystal & Kevin *** aka David *** *** for
services to the address of *** *** *** *** *** ** XXXXX
The Date the services originated from were and were provided are up to 12/13/
According to our sources we do have the correct consumer with a current address of XXXXX *** ** *** ** XXXXXValidation letters as required by law were mailed to said address given as a forwarding address with no future returned mail or dispute from the complainant
In addition the consumers contact number at the time of service was XXX-XXX-XXXX and at the time of service the voice mail was called and the voice mail stated we had reached KevinMessages were left with no responses
Our sources still indicate that was a previous number of the resident at the service address and the current address to Kevin *** aka David Kevin ***
If the complainant can provide any information that we do not have the correct persons we will be happy to take it back to our client and review itWe do not want to effect the wrong persons credit in any manner however per our records and our clients records we do have the correct parties
OFFER:
We hope this helps remind you of the services provided in the past not something that has been provided recently
Please feel free to contact us at 800-222-and we can discuss this furtherWe do not want to have the wrong persons however all records indicate we do have the right party
If you can provide us anything with proof of residence at a alternate address during the time frame of 09/01/we can take this back to our client for review and if any corrections need made we will get this removed immediately

[redacted] was our car salesman, and he was extremely friendly and helpful! No haggle or hassle with any of the car salesman here! [redacted] called us to keep in touch regarding our loan process and to see if we had any questions regarding the buying process. [redacted], the finance director was also extremely helpful and professional. We bought a Subaru from Car World and it is an amazing car, absolutely runs great! They have a great selection of cars to choose from. The paperwork to finance and purchase the car was quick and easy. They explained everything we were signing in ways we understood! By far the best car company I have purchased a vehicle so far!
Thank you [redacted] and [redacted] for your outstanding service to my family. I will definitely recommend you to our friends!

Initial Business Response /* (1000, 5, 2016/08/08) */
Complainant has filed this same complaint through the CFPB and has already been responded too and, closed. Said allegations by complainant are frivolous.
Complainant sites violations of the TCPA for calling and or calling after a cease and...

desist letter was faxed to our office 07/30/2016. We have made no attempts to reach the complainant via phone to date nor, have we had a phone number to even attempt such a contact.
We sent the validation letter from our office notifying the consumer of the past due bill July 20th, 2016 advising him of his rights to dispute the bill as required by the FDCPA. No dispute letter was mailed in writing nor verbally by contacting us stating there was any dispute.
The only contact we have received from the complainant is a cease and desist letter faxed to our office on July, 30th 2016 demanding we return the past due account to the original creditor. There has been a complaint through the CFPB laid out in a manner similar to the Revdex.com complaint process and that was resolved and closed on 08/01/2016 For the same reasons.

Claimant also claims violations of the FCRA which are not possible as we did not list the item on the complainants credit reports.
Complainant is requesting a [redacted] "refund" however, no payments have been made to make such a refund.
In other items/complaints, the complainant has sent my office, he is demanding the same, settle out of court or be sued. They have been for a lessor amount of [redacted]
We closed his account and returned it to the creditor on 08/01/2016. This was done after review with our client due to the absorbent amount paperwork and, the time involved in responding to the previously filed complaints with the CFPB and, items such as this complaint over a [redacted] past due amount.
The claimant has continued to harass my office with scare tactics. At this time, I have forwarded the matter to my legal council due to his most recent fax of a online template from Illinois, Cook County Courts which, at this point has not been filed to our knowledge nor, can it be filed in Illinois due to improper venue.
There will be no monetary relief, as there are no grounds for any of said allegations.