Il Bello Italian Favors

Client received wrong order and, as the item was no longer in stock, was offered a discount but wished a full refundA full refund would not be accommodated but that a 10% discount would be appliedThe client opted to send the order back and was provided with a shipping label to be able to do soThe client was advised to send the order back in the way in which it was received to ensure that there would not be an issue with the refund and was advised to view our policy via our FAQ page for further details regarding the manner in which it was to be shipped, the time-frame in which it was to be received, etcto guarantee that they would be certain as to our company policyThe vendor which facilitated the order accepted the package back and notified us that return shipment did not contain and fill and that the delicate porcelain centerpieces contained within were all damaged because no fill had been included to cushion these delicate item sAs the client did not mention any damage during our communications we had no reason to believe that the vendor was trying to be deceitful but requested images of the items, packaging, etcWe received several images that, clearly, depicted damage to all of the pieces contained within the orderUpon receiving a notification from the client with regard to the refund, we informed the client of the vendors claim and that we had been provided with substantiating imagesWe informed the client that there would be a review of the communication, images, etcand that the Adjustment/Refund Division would provide a determination on how to proceed with the refund within 24-hoursNormally, if there is damage an attempt to file a claim would be initiated and if processed, the refund could very well be accommodatedThe client replied that they had forwarded the package as they received it but the images we received demonstrated that that had not been the caseThe client p roceeded to inform us that they no longer wished to receive any communication from us and that we should deal with the credit card company and that she would inform the Revdex.comOur policy is simply stated on the website for which they were provided a link and should have been well aware of the consequences regarding the refund if the policy in which we accept refunds was not adhered toWe may have been able to communicate our willingness to seek compensation via a claim but were not given the opportunity to provide the client with that possible optionWe anticipate that having the images provided by the fulfillment center (vendor), that we have verification substantiating our case with the credit card issuer and will provide them with the information required upon their requestWe will all just have to await the issuing banks determination

Il Bello Italian Favors has been creating favors for my entire family for over one decade now Jessie has always been my contact person She not only keeps track of the types of favors we have ordered over the years but always makes suggestions that will give every event a unique touch even though we all use the same company The first favor we ever had Il Bello create was a Victorian type with a cameo and pearls...they didn't even have it on the site but there were stunning and the guests love them I've seen other sites and they have lovely things too but Il Bello always goes out of their way for us and I feel loyal to them

First let me say that while I had to wait for my order because it was around Communion time and they are very busy. It said so on the website. I read everything carefully and sent messages to which they always responded. When I told them what I wanted they sent images of the different flowers and colors of almond ribbons available. I ended up going with a porcelain pin on top of my confetti favor. The post office did reroute my favors to Chicago even though I'm only the next state over from them but they eventually did reach me and Il Bello apologized profusely even though it wasn't their fault. I guess 3 negative reviews in 12 years is fantastic in the grand scheme of things and I'm glad I chose them for my 300 favor order. My family was so impressed with my my favors and several of them have placed orders with them already. I am expecting my first baby soon so we are already working on the Baptism favor design... I"m very picky and I want everything to be perfect.

Client received wrong order and, as the item was no longer in stock, was offered a discount but wished a full refund. A full refund would not be accommodated but that a 10% discount would be...

applied. The client opted to send the order back and was provided with a shipping label to be able to do so. The client was advised to send the order back in the way in which it was received to ensure that there would not be an issue with the refund and was advised to view our policy via our FAQ page for further details regarding the manner in which it was to be shipped, the time-frame in which it was to be received, etc. to guarantee that they would be certain as to our company policy. The vendor which facilitated the order accepted the package back and notified us that return shipment did not contain and fill and that the delicate porcelain centerpieces contained within were all damaged because no fill had been included to cushion these delicate item s. As the client did not mention any damage during our communications we had no reason to believe that the vendor was trying to be deceitful but requested images of the items, packaging, etc. We received several images that, clearly, depicted damage to all of the pieces contained within the order. Upon receiving a notification from the client with regard to the refund, we informed the client of the vendors claim and that we had been provided with substantiating images. We informed the client that there would be a review of the communication, images, etc. and that the Adjustment/Refund Division would provide a determination on how to proceed with the refund within 24-48 hours. Normally, if there is damage an attempt to file a claim would be initiated and if processed, the refund could very well be accommodated. The client replied that they had forwarded the package as they received it but the images we received demonstrated that that had not been the case. The client p roceeded to inform us that they no longer wished to receive any communication from us and that we should deal with the credit card company and that she would inform the Revdex.com. Our policy is simply stated on the website for which they were provided a link and should have been well aware of the consequences regarding the refund if the policy in which we accept refunds was not adhered to. We may have been able to communicate our willingness to seek compensation via a claim but were not given the opportunity to provide the client with that possible option. We anticipate that having the images provided by the fulfillment center (vendor), that we have verification substantiating our case with the credit card issuer and will provide them with the information required upon their request. We will all just have to await the issuing banks determination.

I had placed an order in beginning of January 2018 for my son's Holy Communion and they have not responded to any inquiries on where my order is - I left voice mails and emails and they will not call me or email me back.
They deserve no stars

Let me start off with the service, the communication was just awful after numerous calls and emails and not being able to leave phone messages at times because the "mailbox" was full, I did not get a response until I threatened to go to the FBB. And when I did get a response it was excuse after excuse. It was clear that they never processed my order and in the end had to rush so I would receive it in time for my event. Upon receiving the favors the quality of them was awful the spoons were dollar store spoons and the jordan almonds were not fresh as they expressed to me that they wanted to make sure they would be (one of their many excuses). This is probably a company ran from someones kitchen and bottom line I would NEVER purchase from this company ever again. This is a disgrace to the Italian name and culture! BE WARNED DO NOT BUY FROM THEM! I regret not making them myself for the money we spent which was close to $300, for dollar store spoons and stale almonds.

Review: I ordered six "capodimonte style rose bouquet "favors. They sent me "assorted flower" favors knowing full well that they were not the favors I had ordered. I asked for a refund and they sent me a pre-paid fedex label. I returned the favors the way they were delivered and now they claim that the favors were returned damaged. I believe that the favors were either damaged enroute or once they arrived were damaged on purpose so not to issue a refund. In any event, I did my part in returning them with care, and they need to issue a credit card refund. Thank you.

Business

Response:

Client received wrong order and, as the item was no longer in stock, was offered a discount but wished a full refund. A full refund would not be accommodated but that a 10% discount would be applied. The client opted to send the order back and was provided with a shipping label to be able to do so. The client was advised to send the order back in the way in which it was received to ensure that there would not be an issue with the refund and was advised to view our policy via our FAQ page for further details regarding the manner in which it was to be shipped, the time-frame in which it was to be received, etc. to guarantee that they would be certain as to our company policy. The vendor which facilitated the order accepted the package back and notified us that return shipment did not contain and fill and that the delicate porcelain centerpieces contained within were all damaged because no fill had been included to cushion these delicate item s. As the client did not mention any damage during our communications we had no reason to believe that the vendor was trying to be deceitful but requested images of the items, packaging, etc. We received several images that, clearly, depicted damage to all of the pieces contained within the order. Upon receiving a notification from the client with regard to the refund, we informed the client of the vendors claim and that we had been provided with substantiating images. We informed the client that there would be a review of the communication, images, etc. and that the Adjustment/Refund Division would provide a determination on how to proceed with the refund within 24-48 hours. Normally, if there is damage an attempt to file a claim would be initiated and if processed, the refund could very well be accommodated. The client replied that they had forwarded the package as they received it but the images we received demonstrated that that had not been the case. The client p roceeded to inform us that they no longer wished to receive any communication from us and that we should deal with the credit card company and that she would inform the Revdex.com. Our policy is simply stated on the website for which they were provided a link and should have been well aware of the consequences regarding the refund if the policy in which we accept refunds was not adhered to. We may have been able to communicate our willingness to seek compensation via a claim but were not given the opportunity to provide the client with that possible option. We anticipate that having the images provided by the fulfillment center (vendor), that we have verification substantiating our case with the credit card issuer and will provide them with the information required upon their request. We will all just have to await the issuing banks determination.