ILD Telecommunications

[redacted] Re: Complaint # [redacted] In response to the above referenced complaint ILD offers the following information ILD performs bill forwarding services Our billing services enable telecommunication service providers to bill different types of products and services on consumer’s local telephone bills These products and services include local and long distance phone calls, operator services, Internet services, voicemail services, directory-assistance, and information services As bill forwarding provider, ILD responds to each and every inquiry sent to us and attempt to assist the consumer with their billing issues Please be advised ILD does not solicit services for any of the companies that we provide bill forward services on behalf of ILD billed the consumer on behalf of ***, Inc This company provides 1+ service for interstate and international calls Further investigation indicates [redacted] authorized a credit in the amount of $on August 21, Credits are normally reflected on the consumer’s telephone statement within one to two billing cycles Please be advised ILD has installed a block to prevent any further billings and sent a copy of the complaint to ***, Incfor their review and response to the agency We apologize for any inconvenience the consumer experienced in resolving this matter [redacted] [redacted] [redacted] [redacted] ***

January 16, [redacted] Re: Complaint ID [redacted] - [redacted] In response to the above referenced complaint, ILD offers the following information ILD performs bill forwarding services Our billing services enable telecommunication service providers to bill different types of products and services on consumer’s local telephone bills These products and services include local and long distance phone calls, operator services, Internet services, voicemail services, directory-assistance, and information services As a bill forwarding provider, ILD responds to each and every inquiry sent to us and attempt to assist the consumer with their billing issues ILD does not solicit services for any of the companies that we provide bill forwarding services on behalf of Please be advised ILD billed the consumer on behalf of GPSPS, Inc This company provides 1+ service for interstate and international calls ILD has submitted a credit request to [redacted] in the amount of $ Credits are normally reflected on the consumer’s telephone statement within one to two billing cyclesA block was also installed to prevent any further billings If additional information is needed, please contact GPSPS Customer Service Center at ###-###-#### We apologize for any inconvenience the consumer experienced in resolving this matter Respectfully, ILD Regulatory Departmentcc: [redacted] ***