To Whom it May Concern, I respond as always to individuals with complaints about fees that I am one of the only solo practitioners in DC still taking insurance, that fees are actually lower than any of my colleagues and that I do not charge any initiation or annual feesI treat my patients correctly medically and ethically and lastly have provided excellent medical care for plus years nowI can only wish for individuals who have been treated with excellent diagnostics acumen and with respect that they may experience the same indignation in their own careers that I getting a letter such as this( fortunately this is a very rare occurrence )
To Whom it May Concern,
I am responding for the second time to patients concerns regarding medical records charges. If you reference the US Department of Health & Human Services Heath information policy you can note that the Privacy Rule " permits the covered entity to impose reasonable cost-based fees. The fee may include cost of copying, supplies and labor"
It is standard practice in medicine, just as in law, to charge for copying and administration cost with respect to patients medical records.
I believe that the information that is official and referenced above should suffice to explain office policies and procedures. My practice has never charged any membership fees nor has participated in any concierge and these charges were well within reason.
Sincerely,
Ilena Esparraguera
To Whom it May Concern,
I respond as always to individuals with complaints about fees that I am one of the only solo practitioners in DC still taking insurance, that fees are actually lower than any of my colleagues and that I do not charge any initiation or annual fees. I treat my patients...
correctly medically and ethically and lastly have provided excellent medical care for 20 plus years now. I can only wish for individuals who have been treated with excellent diagnostics acumen and with respect that they may experience the same indignation in their own careers that I getting a letter such as this. ( fortunately this is a very rare occurrence )
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
It is non-responsive to the issue at hand. The problem is not with the doctor it is with the office practice. The particular complaint is being charged a $50 fee to get my own medical records. I will regard the matter as closed since it is clear that the business does not place a high value on customer satisfaction.
Regards,
[redacted]
To Whom it May Concern, I respond as always to individuals with complaints about fees that I am one of the only solo practitioners in DC still taking insurance, that fees are actually lower than any of my colleagues and that I do not charge any initiation or annual feesI treat my patients correctly medically and ethically and lastly have provided excellent medical care for plus years nowI can only wish for individuals who have been treated with excellent diagnostics acumen and with respect that they may experience the same indignation in their own careers that I getting a letter such as this( fortunately this is a very rare occurrence )
To Whom it May Concern,
I am responding for the second time to patients concerns regarding medical records charges. If you reference the US Department of Health & Human Services Heath information policy you can note that the Privacy Rule " permits the covered entity to impose reasonable cost-based fees. The fee may include cost of copying, supplies and labor"
It is standard practice in medicine, just as in law, to charge for copying and administration cost with respect to patients medical records.
I believe that the information that is official and referenced above should suffice to explain office policies and procedures. My practice has never charged any membership fees nor has participated in any concierge and these charges were well within reason.
Sincerely,
Ilena Esparraguera
To Whom it May Concern,
I respond as always to individuals with complaints about fees that I am one of the only solo practitioners in DC still taking insurance, that fees are actually lower than any of my colleagues and that I do not charge any initiation or annual fees. I treat my patients...
correctly medically and ethically and lastly have provided excellent medical care for 20 plus years now. I can only wish for individuals who have been treated with excellent diagnostics acumen and with respect that they may experience the same indignation in their own careers that I getting a letter such as this. ( fortunately this is a very rare occurrence )
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
It is non-responsive to the issue at hand. The problem is not with the doctor it is with the office practice. The particular complaint is being charged a $50 fee to get my own medical records. I will regard the matter as closed since it is clear that the business does not place a high value on customer satisfaction.
Regards,
[redacted]