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iLenderAst Reviews (2)

Below is a copy of the response we sent to the customer in email form.Good morning Mr***, I received your cancellation letter and placed it on fileI also just left you a voicemail concerning the account I reviewed the account and found there is a dispute on the term end dateI
see the account automatically renewed per the service agreement sign date of 7-7-for another months with the term end date of now 7-7-The system renewed the account per the signed term date of 7-7-with term end date of 7-7-Therefore the system recognized the day cancellation notice should have been received by 5-7- It seems you are under the impression 8-5-started the month agreement per the service start date of your Move to the new locationTherefore, allowing the term end date of the month agreement to end on 8-5-Which is why you submitted your day cancellation letter on 6-6- Per the research and the above explanation of what has transpired, I will correct the term end date to reflect 8-06-This will honor your day cancellation letterWe will release your lines to the new carrier upon their port request Please contact me with any further questions or concerns Thank you for your tenure with Logix Communications and you have a great day! *** *** Complex Customer SupportLogix Communications ###-###-#### ph *** ***-*** fax ***.***@logixcom.com Tell us why here

Initial Business Response /* (1000, 5, 2015/09/03) */
Revdex.com Response Revdex.com of Central Oklahoma
*** ** *** ***
*** ** XXXXX
Complainant: *** H*** M.D- *** **
***
*** ** *** - Account # XXXXXXXX
ESouthcross Blvd
*** *** ** XXXXX
Telephone Number: XXX-XXX-XXXX
This document will serve as official response to the complaint letter/form filed with the Revdex.com of Oklahoma City, OKAfter careful research of the allegations listed in the complaint letter, our response and descriptions surrounding the investigation listed below
In Response to Complaint # XXXXXXXX received August 20,
*** *** M.Dentered in a month Service Agreement with Logix Communications, LP on 11/4/to provide voice and data services via a T-circuitThe T-consisted of a Dynamic T-interface with voice lines and Megs of Internet at a monthly package rate of $
From 1/25/when the conversion completed thru 2/23/Logix provided the services that N.H*** contacted for
8/16/*** *** called customer care to inquire about adding additional bandwidthShe spoke to an account manager support team member and was advised of the pricing difference of adding additional circuits*** indicated they needed more bandwidth but not able to afford the cost of the additional T-circuits
In review I do see multiple event tickets reportedPer our network partner there were circuit/niu issues caused by deteriorating F-F-and F-cabling pairsThere is no way these cabling issues could have been foreseenEvery attempt was made to make the repairs on a timely fashion
In January of Logix did attempt to install a new circuit at no cost to *** ** *** M.Dand bond it with the existing circuit for better stability; however the decision had already been made by *** *** to switch providersLogix' contract does indicate that a day written notice does need to be give regarding the disconnect of services, which was not provided by the clientCustomer ported to a new carrier on March 2,
LOGIX will in good faith issue a credit for invoicing of the late payment assessment fees, I have submitted a request to credit all late payment assessments for the past months, $In addition I have also submitted and approved a good will credit in the amount of $250.00, for a total credit in the amount of $This will reflect on the next billing cycle of September 14,
Sincerely,
*** ***
Director of Account Relations
XXX XXX-XXXX ph
XXX XXX-XXXX fax

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Address: 2831 Saint Rose Pkwy Ste 200, Henderson, Nevada, United States, 89052-4841

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504 0 0
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