September 24, 2015Dear *** ***,iLIKEBUS.com is a third party online ticketing company and we coorprate with *** Bus company and sell their tickets on our website.On September 2, the customer purchased tickets on our website iLIKEBUS.com in the amount of $130, S
per ticket for her and her son from Chicago to Atlanta (ticket # ***/***) with *** Bus CompanyThe bus driver did not stop at that location so this passenger sat at the bus stop for hours until she contacted one of our customer service representativesThe passenger then let our representative know that the bus never showed up and that she would like her money back right then in cash and would not accept credits to her account or the fact that it takes 5-business days to refund to her bank accountThe customer was then told that we would have to contact *** Bus Company as our policy states to verify that the bus did not stop and what the reason was for the bus company not stoppingSo we took her information down to give her a call back after we spoke with someone at *** bus companyWe called and spoke with the manager at *** bus company who told us that they had canceled the bus service for that day and had failed to contact us to let us know and that they would take care of the customer by purchasing tickets for her on *** bus in the amount of $and have one of their representatives meet her at the bus stop in Atlanta to give her the remaining $5.But the customer refused the ticket and would not board the bus, which we knew nothing about until September 21, when she contacted customer support via our chat ServicesWe informed her that *** bus company told us that they put her on a bus and we thought that they had already refunded herOnce she let us know that she never got on the bus we called the manager at *** Bus Company to verify that she never boarded the bus and they never gave her a refundOnce we were told by the manager at *** Bus company that she never boarded the bus nor did they give her a refund we then gave her a full refund on September 21, in the amount of $and also informed her that it will take 5-business days for her to receive it back to her bank account(Please see the attachment 1)We apologize for customer's inconvenienceHowever, this is *** Bus Company's responsibility that they did not inform us the bus was canceled; furthermore, after we discussed the matter with ***, they promised they will properly handle the incidentAfter we found out *** poorly handled the case, we immediately refunded the full amount $to the customer and contacted the customer explained what had happened and what we had done,Once again, we truly sorry for customer's inconvenience and experience, after We had communicated with *** in multiple times, they ensure that this problem or similar problems will not occur againWe will also strengthen the communication between bus companies and us to better serve our customersIf you have any further questions, please do not hesitate to contact meSincerely,
Tingting G
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Am still waiting for the refund on my card as its not 7 days yet I will update you when I recieve the refund. Thanks
Regards,
[redacted]
September 24, 2015Dear *** ***,iLIKEBUS.com is a third party online ticketing company and we coorprate with *** Bus company and sell their tickets on our website.On September 2, the customer purchased tickets on our website iLIKEBUS.com in the amount of $130, S
per ticket for her and her son from Chicago to Atlanta (ticket # ***/***) with *** Bus CompanyThe bus driver did not stop at that location so this passenger sat at the bus stop for hours until she contacted one of our customer service representativesThe passenger then let our representative know that the bus never showed up and that she would like her money back right then in cash and would not accept credits to her account or the fact that it takes 5-business days to refund to her bank accountThe customer was then told that we would have to contact *** Bus Company as our policy states to verify that the bus did not stop and what the reason was for the bus company not stoppingSo we took her information down to give her a call back after we spoke with someone at *** bus companyWe called and spoke with the manager at *** bus company who told us that they had canceled the bus service for that day and had failed to contact us to let us know and that they would take care of the customer by purchasing tickets for her on *** bus in the amount of $and have one of their representatives meet her at the bus stop in Atlanta to give her the remaining $5.But the customer refused the ticket and would not board the bus, which we knew nothing about until September 21, when she contacted customer support via our chat ServicesWe informed her that *** bus company told us that they put her on a bus and we thought that they had already refunded herOnce she let us know that she never got on the bus we called the manager at *** Bus Company to verify that she never boarded the bus and they never gave her a refundOnce we were told by the manager at *** Bus company that she never boarded the bus nor did they give her a refund we then gave her a full refund on September 21, in the amount of $and also informed her that it will take 5-business days for her to receive it back to her bank account(Please see the attachment 1)We apologize for customer's inconvenienceHowever, this is *** Bus Company's responsibility that they did not inform us the bus was canceled; furthermore, after we discussed the matter with ***, they promised they will properly handle the incidentAfter we found out *** poorly handled the case, we immediately refunded the full amount $to the customer and contacted the customer explained what had happened and what we had done,Once again, we truly sorry for customer's inconvenience and experience, after We had communicated with *** in multiple times, they ensure that this problem or similar problems will not occur againWe will also strengthen the communication between bus companies and us to better serve our customersIf you have any further questions, please do not hesitate to contact meSincerely,
Tingting G
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Am still waiting for the refund on my card as its not 7 days yet I will update you when I recieve the refund. Thanks
Regards,
[redacted]