Illinois Collection Service, Inc.

We apologize that you weren't able to get through when calling our office. Our hours are 8am to 5:30pm M-F and you may reach us at 708-229-7474. We will also be requesting an itemized bill from our client which we will send to you by mail. Nothing has been reported to your
credit.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have removed this consumers phone number from our system He will no longer receive any calls from our office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We apologize that the consumer has had negative interaction with our agency We will investigate and provide re-training as necessary We strive to provide excellent customer service at all times We have blocked future calls to her number and will mail a letter as requested

Initial Business Response /* (1000, 5, 2015/08/17) */
Contact Name and Title: [redacted]
Contact Email: [redacted]@ics-collection.com
Sent a request to the bureau to have the account removed. Also sending account to our attorney to provide info for lien.

Initial Business Response /* (1000, 7, 2015/07/21) */
This account was paid in full on 7/7/15 and is closed in our office.

We have cancelled this account and returned it to the original creditor.  We have also put in a request with the credit bureau to have it removed from her credit file as requested.

We have reviewed the account in question and the account has been transferred to a new representative who has already spoken with the consumer.  Our supervisor will provide re-training as needed.  We apologize that you had a bad experience with our agency and trust the new representative...

will work with you to resolve the account.

Ms. [redacted],We apologize for contacting you at your employer, and have noted this account to not call again.  Your work number was given to us by our client, who appears to also be your employer, Dreyer Medical Clinic.  We have spoken to Dryer and informed them of your complaint and they...

have agreed to cancel the account from collections, which we have done as of this morning, 2/22/18.  You may now deal directly with the billing department at Dreyer to resolve this balance.Regards.Nate [redacted]Vice President