Illinois Financial

We apologize sincerely for any inconvenience we have caused *** Our customers/clients are typically happy with our product and we rarely run into issues such as this We have reached out to *** via email and phone on multiple occasions to discuss this complaint and figure out
what happened with her list, but she has been unresponsive We simply need the mailing address she would like her refund sent to and we will get the refund out immediately, as we do with any client who is not happy with their leads We were not given a chance to rectify the issue, and the customer went directly to the Revdex.com without even reaching out to us

Initial Business Response /* (1000, 5, 2015/05/04) */
Contact Name and Title: *** *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@illinois-financial.com
Mr*** bought a list from us, and we gave him everything in his area that meets the criteria we discussed with himWe
also explained that if he got any bad numbers, bad addresses, or found anybody that was not insurable, we would give him replacementsHe was also told that if he worked the whole list and no new business was written, we would give him a refundWe do stand by thatHe has not done that at this timeAs far as him not getting the list for days, all orders go out on Tuesday or Thursdays, so if he ordered on Thursday he would get his list TuesdayAs far as his claim that we remove all quality leads, that is almost funny as we offer a refund if no business is writtenSince we are in the business to make money, we give the best leads we can so we do not have to pay that money backWe do not have to offer the money back, we do it because we think it is fair

Initial Business Response /* (1000, 5, 2015/06/15) */
Mr. [redacted] was put on our do not email list. We have over 10,000 emails on that list. My guess is that Mr. [redacted] has more then 1 email and that is why he did get another email from us. We can only take out the email that he gives us to remove. If...

he can give me all his email addresses, I can make sure that they are all added to our do not email list so this does not happen again.