Illinois Gas Company

The customer was terminated from service for non payment of utility bills Company policy states we will provide next day service with the exception of weekends and holidays Customers can be restored to service for an additional call out fee in the case of an emergency situation Additional call out fees and next day service policy are approved by the Illinois Commerce Commission

I was told by the gentleman that reads our meter that if we paid $our gas would be turned back on that daySo I paid $and called the office and now they say I have to pay $and it won't be turned on till Monday.I have two children and can't go without hot water all weekend.I'm struggling enough right now and the last thing I need is to be given the run aroundMy bill is higher than it should be anyway cause the only thing that uses gas is our water

The customer was terminated from service for non payment of utility bills.  Company policy states we will provide next day service with the exception of weekends and holidays.  Customers can be restored to service for an additional call out fee in the case of an...

emergency situation.  Additional call out fees and next day service policy are approved by the Illinois Commerce Commission.