Illinois Health Agents

I enrolled in a *** Medicare supplemental and Part D policies with “Ryan” of Illinois Health Agents. I needed to change the enrollment date from November 2018 to December 2018 when my employer asked that I stay on for an additional month during which I had employer based coverage. I filed the change of effective date form with Ryan and asked multiple times to be given access to the application but he made excuses; did not facilitate the access. According to ***, the original application had an effective date of January 1, 2019 (apparently Ryan’s error). Without disclosing this error to me, Ryan submitted a corrected application with the November 1st date. When I requested the change to December 1st, *** determined that I had “changed the date too many times” and therefore required a premium payment for November (a month where I had employer coverage). In an email, Ryan promised to “personally reimburse you for the 1 month of overpayment”. He then crafted a story that I had asked for multiple change dates (untrue, I asked for one change date). In subsequent emails he said “the check was in the mail” and later indicated that the reimbursement was ***’s responsibility. The Part D application was rejected because I “was applying outside an applicable window” which is not true. Although I asked Ryan to clarify with the company, once again, he did not follow through. Beware. The service is highly unreliable; one cannot trust this agent, the narrative changes with the seasons.

I found myself in a jam between jobs and can't thank Ryan and his team for finding me a plan before my employer coverage ran out so quickly. It had completely slipped my mind and was assured right away I would be taken care of and they did as promised!