Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Illinois Lift Equipment has gone above and beyond to try and satisfy ***Here is the time line of events:01/15/- [redacted] was invoiced for a [redacted] , customer was made aware that service time is between 12-business days from date of payment01/21/- Payment was received for the invoice01/27/- [redacted] sent introduction email by our customer service department stating that we are close to getting into service 02/02/- Unit put into service 02/12/- Service completed, and unit shipped to customer on the 16th business day 02/24/- [redacted] called and stated that he had an issue with the middle lift cylinder [redacted] (service manager) called in [redacted] Equipment to look at the middle lift cylinder to see what the issue was Illinois Lift stated that we will cover 100% of the cost to repair this cylinder 02/26/- Spoke with [redacted] Equipment, they told me that the middle lift cylinder rod was ***d, and the cost would be $3,to order a new one, but was not available till mid April, spoke to [redacted] told me he did not want to wait that long So Illinois Lift Equipment picked up the cylinder and had it sent to a local hydraulic rebuilt company to be looked at Illinois Lift Equipment then paid for a rental for *** 03/03/- [redacted] called [redacted] to state how happy he was that we were renting him a forklift and wanted to thank us 03/15/- [redacted] wanted us to rent him a bigger forklift since the original one that we rented him was to smallIllinois Lift Equipment called up [redacted] Equipment and rented a 12,unit for him Illinois Lift paid for all of the changes 04/04/- Rebuilt lift cylinder was installed for [redacted] on his unit, and everything tested out just fine 05/05/- [redacted] emailed me to tell me that he had an issue with a header hose, that will cost him $900.00, and that if Illinois Lift doesn't pay for it, then he will blast us on [redacted] reviews, and the Revdex.com He would only take down the bad reviews if we paid him.As you can see from the above time line of events that Illinois Lift Equipment was more than fair with [redacted] on this purchase Illinois Lift spent over $to rebuild the cylinder, and another $to rent [redacted] two different forklifts while he waited All of this so he wouldn't have to wait until Mid April to receive the original brand new lift cylinder from [redacted] Equipment [redacted] bought a used piece of equipment, and Illinois Lift Equipment helped [redacted] out in every way possible to fix all of the problems This forklift was also sold in condition and Illinois Lift Equipment still provided excellent customer service We will not be black mailed by this customer for a part that failed over a month after we had the unit fixed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Illinois Lift Equipment has gone above and beyond to try and satisfy ***Here is the time line of events:01/15/- [redacted] was invoiced for a [redacted] , customer was made aware that service time is between 12-business days from date of payment01/21/- Payment was received for the invoice01/27/- [redacted] sent introduction email by our customer service department stating that we are close to getting into service 02/02/- Unit put into service 02/12/- Service completed, and unit shipped to customer on the 16th business day 02/24/- [redacted] called and stated that he had an issue with the middle lift cylinder [redacted] (service manager) called in [redacted] Equipment to look at the middle lift cylinder to see what the issue was Illinois Lift stated that we will cover 100% of the cost to repair this cylinder 02/26/- Spoke with [redacted] Equipment, they told me that the middle lift cylinder rod was ***d, and the cost would be $3,to order a new one, but was not available till mid April, spoke to [redacted] told me he did not want to wait that long So Illinois Lift Equipment picked up the cylinder and had it sent to a local hydraulic rebuilt company to be looked at Illinois Lift Equipment then paid for a rental for *** 03/03/- [redacted] called [redacted] to state how happy he was that we were renting him a forklift and wanted to thank us 03/15/- [redacted] wanted us to rent him a bigger forklift since the original one that we rented him was to smallIllinois Lift Equipment called up [redacted] Equipment and rented a 12,unit for him Illinois Lift paid for all of the changes 04/04/- Rebuilt lift cylinder was installed for [redacted] on his unit, and everything tested out just fine 05/05/- [redacted] emailed me to tell me that he had an issue with a header hose, that will cost him $900.00, and that if Illinois Lift doesn't pay for it, then he will blast us on [redacted] reviews, and the Revdex.com He would only take down the bad reviews if we paid him.As you can see from the above time line of events that Illinois Lift Equipment was more than fair with [redacted] on this purchase Illinois Lift spent over $to rebuild the cylinder, and another $to rent [redacted] two different forklifts while he waited All of this so he wouldn't have to wait until Mid April to receive the original brand new lift cylinder from [redacted] Equipment [redacted] bought a used piece of equipment, and Illinois Lift Equipment helped [redacted] out in every way possible to fix all of the problems This forklift was also sold in condition and Illinois Lift Equipment still provided excellent customer service We will not be black mailed by this customer for a part that failed over a month after we had the unit fixed