Illinois Mechanical Service and Design

10/12/[redacted] and [redacted] ***,I saw your email about Fall maintenance on your furnace last week and my dispatcher called and left a voicemailI then received another email from the Revdex.com complaints departmentI don't know or understand why your phone calls were not received, we have had issues in the past with voicemail and thought that had been resolved.In your email requesting a "Fall warranty furnace checkup" I believe you have misunderstood the warrantyThe extended warranty covered labor on repairs needed from equipment breakdown or needed repairs from equipment failureMaintenance on the equipment is not, nor has it ever been covered by warranty The manufacturer warranty does not cover maintenance or any failures due to lack of maintenance or maintenance related repairs as well.A lot of times we will cover maintenance on a new system installation for the first year (which is mainly to insure proper operation) as an added convenience to our customersOur records show that we did this for you on 7/11/14, and then came out and added a return air run (at your request) in the family room downstairs on 7/17/Your manufacturer warranty is still in effect for parts and I am sending you a check on 10/13/15, for that you paid for the extended labor coverage due to the misunderstandingYou may then employ any company you choose for maintenance or repairs as my year obligation will be complete.Since you have escalated this to a complaint with the Revdex.com, I think it best to communicate through them in writing to make sure there is no more misunderstanding Sincerely, [redacted] All Right Heating & Cooling, LLC [redacted] ***

Please see the attached files.On the Proposal information sheet (under the line "special instructions or additional work" the price of $is the price of ext labor/10yr warranty addedUnder the line "We propose to furnish material and labor complete with above specifications for the sum of $8,This is the amount we paid for the unit.On the Dispw/o No [redacted] is the cost of the total projectWe also had a gal State water heater put in at that time.Total cost:$8,HVAC$Water Heater$year Extended Warranty-$couponGrand total of $paid by check on [redacted] ***/Check Number ***/ October 22, 2013.Thank you for your help in this matter[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  As agreed a check for $500.00 will be sent October 13, 2015. Thank you for your quick response.
Regards,
[redacted]

10/12/15[redacted] and [redacted],I saw your email about Fall maintenance on your furnace last
week and my dispatcher called and left a voicemail. I then received
another email from the Revdex.com complaints department. I don't know or
understand why your phone calls were not received, we have had issues in
the past with voicemail and thought that had been resolved.In
your email requesting a "Fall warranty furnace checkup" I believe you
have misunderstood the warranty. The extended warranty covered labor on
repairs needed from equipment breakdown or needed repairs from equipment
failure. Maintenance on the equipment is not, nor has it ever been covered by warranty.
The manufacturer warranty does not cover maintenance or any failures
due to lack of maintenance or maintenance related repairs as well.A
lot of times we will cover maintenance on a new system installation for
the first year (which is mainly to insure proper operation) as an added
convenience to our customers. Our records show that we did this for you
on 7/11/14, and then came out and added a return air run (at your request) in the family room downstairs on 7/17/14. Your
manufacturer warranty is still in effect for parts and I am sending you
a check on 10/13/15, for 500.00 that you paid for the extended labor
coverage due to the misunderstanding. You may then employ any company
you choose for maintenance or repairs as my 1 year obligation will be
complete.Since
you have escalated this to a complaint with the Revdex.com, I think it best to
communicate through them in writing to make sure there is no more misunderstanding.  Sincerely, [redacted]All Right Heating & Cooling, LLC[redacted]

Please see the attached files.On the Proposal information sheet (under the line "special instructions or additional work" the price of $500.00 is the price of ext labor/10yr warranty added. Under the line "We propose to furnish material and labor complete with above specifications for the sum...

of $8,587.00. This is the amount we paid for the unit.On the Disp. w/o No [redacted] is the cost of the total project. We also had a 50 gal State water heater put in at that time.Total cost:$8,587.00 HVAC$945.00 Water Heater$500.00 10 year Extended Warranty-$150.00 couponGrand total of $9882.00 paid by check on [redacted]/Check Number [redacted]/ October 22, 2013.Thank you for your help in this matter.[redacted]