Initial Business Response / [redacted] (1000, 5, 2016/04/02) */ The customer's signature was not on her applicatin when we received it and in error her application was sent to another applicant with the same last name and this customer received that person's applicationWe did receive her application from the the other customer and attempted to send it to herOn March 7th the application was returned from the Post Office with a yellow sticker that said "Return to sender unable to forward"A message was sent to the customer and she indicated she didn't receive the message during a phone call on March 8thInstead of going back and forth with the customer or customer service represenative indicated that she didn't want to argue with her and went and pulled the envelope and read her address to herThe customer then wanted to speak with a manager who was not in the office at that time so she was put in his voice mail We wanted the customer to receive her application so we mailed the application along with the envelope that was sent back from the post office to her residential address On March 18th the customer requested a refund and a check in the full amount was mailed to her home address on March 21st Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) My application was not entirely without signatureI neglected to sign the "bond" section of the application and this is clearly my oversightThe fact that the other customer and I share a common last name is hardly a reason (much less an excuse) for the error; particularly in light of the fact that Illinois Notary "Discount" Bonding Cohandles sensitive informationMy anxieties were only increased after the customer service rep read the address on the envelope that had been returned by the post officePlease view the attachment; the addressing error is obviousAlso noteworthy is the fact that I had received separate mailings from Illinois Notary "Discount" Bonding Coprior to the return of the incorrectly addressed envelopeDid it not occur to the Illinois Notary "Discount" Bonding Coemployee to double-check the address before (allegedly) calling me for an address? It's odd to me that the customer service rep didn't "want to argue" (her words) when I indicated that I had not received a call (regarding the returned mailing) but after I asked to speak with a manager, she proceeded to grill me for a reasonShe only relented (after my 3rd request) and statement that "I would just rather speak with a manager"This exchanged could be construed as a "back and forth"Also, I was not put into the manager's voicemailRather, I was told that no manager was in the office and that I would have to call back the next dayI have also notified the Secretary of State about this and at their behest I have provided the name of the organization at fault; Illinois Notary "Discount" Bonding CoMy commission number, DL number, birth date, home address have all been comprisedThis is information that can easily be used to perpetrate identity theftI have copied the following from the website of Illinois Notary "Discount" Bonding CoIt is an excerpt from "Message from the President" "I am confident that, with our highly qualified professional staff and affordable prices that we are prepared to exceed all of your notarial needsI did not have experience the highly qualified professional staff, my needs were not met and the organizations response is shamefulI have received the refund check, it has cleared the bank and I now consider the matter closed
Please be advised I had contacted the customer ( [redacted] ) via her email to inquire about why she had not received her stamp I requested her to provide me with her commission certificate issued by the State of Illinois (see attached) when I received her certificate from her, I noticed that it had expired on 11/27/ I need the "New commission certificate" that was issued by the state and sent out by her county clerk Without having this valid certificate, we cannot order a new notary stamp as the customer needs to file it with her county clerk and provide a new certificate to us in order to order her new stamp All of the instructions to complete the process were mailed out to her from us and all of the instructions are also provided on our website at www.notarybonding.com for the State of Illinois to complete the commissioning process See attachedI wanted to response to this Revdex.com complaint in a timely matter and as of this morning 01/10/18, I have not received via email or fax from [redacted] a new certificate with a valid commission date for her new current notary term When she provides this new commission certificate to me, I will be happy to order the Official Notary Stamp for her
Initial Business Response / [redacted] (1000, 5, 2016/04/02) */ The customer's signature was not on her applicatin when we received it and in error her application was sent to another applicant with the same last name and this customer received that person's applicationWe did receive her application from the the other customer and attempted to send it to herOn March 7th the application was returned from the Post Office with a yellow sticker that said "Return to sender unable to forward"A message was sent to the customer and she indicated she didn't receive the message during a phone call on March 8thInstead of going back and forth with the customer or customer service represenative indicated that she didn't want to argue with her and went and pulled the envelope and read her address to herThe customer then wanted to speak with a manager who was not in the office at that time so she was put in his voice mail We wanted the customer to receive her application so we mailed the application along with the envelope that was sent back from the post office to her residential address On March 18th the customer requested a refund and a check in the full amount was mailed to her home address on March 21st Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) My application was not entirely without signatureI neglected to sign the "bond" section of the application and this is clearly my oversightThe fact that the other customer and I share a common last name is hardly a reason (much less an excuse) for the error; particularly in light of the fact that Illinois Notary "Discount" Bonding Cohandles sensitive informationMy anxieties were only increased after the customer service rep read the address on the envelope that had been returned by the post officePlease view the attachment; the addressing error is obviousAlso noteworthy is the fact that I had received separate mailings from Illinois Notary "Discount" Bonding Coprior to the return of the incorrectly addressed envelopeDid it not occur to the Illinois Notary "Discount" Bonding Coemployee to double-check the address before (allegedly) calling me for an address? It's odd to me that the customer service rep didn't "want to argue" (her words) when I indicated that I had not received a call (regarding the returned mailing) but after I asked to speak with a manager, she proceeded to grill me for a reasonShe only relented (after my 3rd request) and statement that "I would just rather speak with a manager"This exchanged could be construed as a "back and forth"Also, I was not put into the manager's voicemailRather, I was told that no manager was in the office and that I would have to call back the next dayI have also notified the Secretary of State about this and at their behest I have provided the name of the organization at fault; Illinois Notary "Discount" Bonding CoMy commission number, DL number, birth date, home address have all been comprisedThis is information that can easily be used to perpetrate identity theftI have copied the following from the website of Illinois Notary "Discount" Bonding CoIt is an excerpt from "Message from the President" "I am confident that, with our highly qualified professional staff and affordable prices that we are prepared to exceed all of your notarial needsI did not have experience the highly qualified professional staff, my needs were not met and the organizations response is shamefulI have received the refund check, it has cleared the bank and I now consider the matter closed
Please be advised I had contacted the customer ( [redacted] ) via her email to inquire about why she had not received her stamp I requested her to provide me with her commission certificate issued by the State of Illinois (see attached) when I received her certificate from her, I noticed that it had expired on 11/27/ I need the "New commission certificate" that was issued by the state and sent out by her county clerk Without having this valid certificate, we cannot order a new notary stamp as the customer needs to file it with her county clerk and provide a new certificate to us in order to order her new stamp All of the instructions to complete the process were mailed out to her from us and all of the instructions are also provided on our website at www.notarybonding.com for the State of Illinois to complete the commissioning process See attachedI wanted to response to this Revdex.com complaint in a timely matter and as of this morning 01/10/18, I have not received via email or fax from [redacted] a new certificate with a valid commission date for her new current notary term When she provides this new commission certificate to me, I will be happy to order the Official Notary Stamp for her