Illumagen Skin

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Illumagen Skin and the Illumagen Eye) on a day trial basis back on 08/21/and paid the shipping and handling fees of $and $The trial expired on 09/04/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/04/2016, $for the Illumagen Skin and $for the Illumagen EyeCustomer contacted our Customer Service on 09/06/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charges on 09/04/, $for the Illumagen Skin and $for the Illumagen Eye Here are the refund confirmations: $Trans ID: [redacted] dated 09/22/ $Trans ID: [redacted] dated 09/22/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

I am writing to express my sincere discontent with Illumagen's business practices First, I found it disconcerting that when I placed my initial order (on May 9) for the free trial, the eye remedy was added onI accept that that was my own fault for not finding the tiny little text at the very bottom that said I could skip that step and instead clicking on the large button that said "continue" (which I find incredibly misleading as it did not say "order" or anything like that and indicated in large print that my previous order was not complete yet...leading people to believe that they needed to "continue") Second, when I just now called within the day trial period to cancel my account, I was informed that I could not do so without sending back any leftover product at my own expense plus paying a restocking feeWhen I pointed out to [redacted] (the customer service representative I spoke with at 10:12am MST today, May 20), that this was not specified in the terms and conditions (which I had plainly in front of me and which I had read before agreeing), she indicated that that was still the policyI argued that I could not be held to a policy that I did not agree to and that I would not have agreed to the policy she just shared(I'm fairly positive, by the way, that contract law favors my argument...if I'm remembering my contract law classes from Duke Law at all.) She said that I couldInstead, she said, she would do me the "favor" of extending my trial period another daysFor whatever reason, she said, if I called back before the end of *that [redacted] period, I would be able to simply cancel the accountI asked for clarification as to whether I needed, then, to call back *on [redacted] June or *by [redacted] June She said just not later than June I asked whether I could then just call back tomorrowShe said noThis is ridiculous While I understand that this is likely just the script that [redacted] has been given (so decided not to pursue things further with her), I find this business practice deplorable and want to make sure others are aware of this business' policies, since they fail to make them known up front

Fraudulent advertising on facebook- scam that signs you up for and locks you into repeating monthly charges (over $160/month) for the creams Teaser ad is misleading: sign up for "free trial" pay only $for S&H - no way to "X" out of ordering the eye cream with the skin cream, as the pop up window would NOT allow you to close itContrary to customer rep's scripted answers "our policy is clear on our website' - there WAS NO POLICY on the FB ad I have disputed the repeating months of charges with my CC company

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://illumagenskin.com/Skin/According to our records, customer ordered our products (the Illumagen Skin and the Illumagen Eye ) on a day trial basis back on 03/28/and paid the shipping and handling fees of $and $The trial expired on 04/11/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/11/$for the Illumagen Skin and $for the Illumagen Eye and the autoship program took effect.The following month, on 05/11/the customer was charged again for both products $for the Illumagen Skin and $for the Illumagen Eye and more bottles shipped out.Again the following month, on 06/11/the customer was charged for both products $for the Illumagen Skin and $for the Illumagen Eye and more bottles shipped out.Customer contacted our Customer Service on 05/17/to change her subscription cycleCustomer was issued a refund of 50% for the charge on 05/11/$for the Illumagen Skin and $for the Illumagen Eye.Customer was also given a discount to receive her products at a 75% off ,the customer also requested her subscription to be every days .Our customer service updated the account however they were charged $for the Illumagen Skin and $for the Illumagen Eye the following month on 06/11/due to a system error, but was fully refunded of the chargeWe feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the remaining refund for the the charges on 05/11/$for the Illumagen Skin and $for the Illumagen Eye.Here are the refund confirmations:$Trans ID: [redacted] dated 06/28/ $Trans ID: [redacted] dated 06/28/2016Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Illumagen Skin and the Illumagen Eye) on a day trial basis back on 09/14/and paid the shipping and handling fees of $and $The trial expired on 09/28/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/28/$for the Illumagen Skin and $for the Illumagen EyeCustomer contacted our Customer Service on 10/01/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 09/28/for Illumagen Skin in the amount of $for any misunderstanding when placing the orderWe will also be issuing a refund for the charge on 09/28/for Illumagen Eye in the amount of $Here are the refund confirmations: $Trans ID: [redacted] dated 10/06/ $Trans ID: [redacted] dated 10/06/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Illumagen Skin and the Illumagen Eye) on a day trial basis back on 08/13/and paid the shipping and handling fees of $and $The trial expired on 08/27/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/27/$for the Illumagen Skin and $for the Illumagen EyeDue to no cancellation the autoship program took effectThe following month, on 09/27/the customer was charged again for both products in the amount of $for the Illumagen Skin, $for the Illumagen Eye, and shipped out two more productsCustomer had contacted our Customer Service on 09/30/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a full refund of $for the Illumagen Skin and a full refund of $for the Illumagen Eye charged on 09/27/which the customer acceptedHowever we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $for the Illumagen Skin and $for the Illumagen Eye charged on 08/27/Here are the refund confirmations: $Trans ID: [redacted] dated 10/21/ $85.97Trans ID: [redacted] dated 10/21/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This is an unacceptable responseThe "fine print" was unclear and I have had my lawyer look at the terms - MUCH of what is included in the agreement, particularly the portion about the added "eye enhancer," is illegal and can be challenged by lawI am willing to pursue this option against this company should I not get an acceptable responseI have done extensive research and have many other consumers willing to join me on this legal venturePlease let me know if the company is willing to provide a complete refundTHAT is the only acceptable responseThanks for mediating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This company hides it's "terms of service" in small print at the bottom of the page They are not proud enough of their business practices to state in obvious print, as any reputable company would do, the actual price of their product I became aware of the charge to my credit card today (10/9/16) and my husband called on my behalf to cancel further orders Reference #*** by Employee #***I will accept no further shipments or products

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:*** Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers
have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.Please see the following check-out page for more information: https://illumagenskin.com/Skin/According to our records, customer ordered our products (the Illumagen Skin and the Illumagen Eye ) on a day trial basis back on 04/04/and paid the shipping and handling fees of $and $The trial expired on 04/18/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/18/$for the Illumagen Skin and $for the Illumagen Eye and the autoship program took effectThe following month, on 05/18/the customer was charged again for both products $for the Illumagen Skin and $for the Illumagen Eye and more bottles shipped out.Customer contacted our Customer Service on 05/22/and requested for the subscription to be cancelled, which we did .We also issued an RMA (Return Merchandise Authorization) for the customer to return for a refund minus a $restocking fee per product ,which the customer acceptedHowever we have yet to receive the merchandise from the customerRegardless we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing a refund for the the charges made on 05/18/$for the Illumagen Skin and $for the Illumagen EyeHere are the refund confirmations:$Trans ID:*** dated 05/29/ $Trans ID:*** dated 05/29/2016Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our
customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Illumagen Skin and the Illumagen Eye) on a day trial basis back on 08/21/and paid the shipping and handling fees of $and $The trial expired on 09/04/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/04/2016, $for the Illumagen Skin and $for the Illumagen Eye.Customer contacted our Customer Service on 09/06/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charges on 09/04/, $for the Illumagen Skin and $for the Illumagen Eye Here are the refund confirmations:$Trans ID: *** dated 09/22/ $Trans ID: *** dated 09/22/2016Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

This company used advertising to hook people on their trial offer, then they rush you a shipment after you cancel your account They do this so you have to pay for their "non refundable" products, which they never tell you the cost of to start!! When I called to complain the customer service rep *** was difficult and not helpful, neither was her manager ***! They basically ended up lying to me to get me off the phone! I realized this checking my account and their promised refund was not even close to the amount it was suppose to be to cover the two products they were trying to scam me for!!!

Revdex.com
" background-">Viewridge Ave Suite
San Diego, CA To *** *** :
Thank you for mediating this consumer complaint from our customer, Case Number:***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.Please see the following check-out page for more information: https://illumagenskin.com/Skin/
According to our records,customer ordered our products (the Illumagen Skin and the Illumagen Eye ) on a day trial basis back on 05/25/and paid the shipping and handling fees of $and $The trial expired on 06/08/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/08/$for the Illumagen Skin and $for the Illumagen EyeCustomer contacted our Customer Service on 06/09/and requested for the subscription to be cancelled, which we did The customer also requested a refund be issued our customer service offered the customer a 50% refund on the illumagen Eye ($42.98) ,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the remaining refund for the illumagen Eye $Here is the refund confirmation:
$Trans ID:*** dated 06/27/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** ***:
Thank you for mediating this consumer complaint from our customer, Case Number: *** Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product the Illumagen Skin on a day trial basis back on 05/26/and paid the shipping and handling fee of $The trial expired on 06/09/and due to the fact that the customer didn’t cancel they were charged $for the original shipmentDue to no cancellation the autoship program took effectThe following month, on 07/09/ the customer was charged again in the amount of $for the Illumagen Skin and shipped another productAlong with that on 08/08/the charged in the amount of $and shipped another productCustomer contacted our Customer Service on 08/09/and requested for her subscription to be cancelled, which we didHowever, we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 08/08/for Illumagen Skin in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation:
$Trans ID:dated 09/29/
Refund should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

To [redacted]:
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Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Illumagen Skin and the Illumagen Eye) on a day trial basis back on 09/14/and paid the shipping and handling fees of $and $The trial expired on 09/28/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/28/$for the Illumagen Skin and $for the Illumagen EyeCustomer contacted our Customer Service on 10/01/and requested for the subscription to be cancelled, which we did .However we feel for our customer's concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 09/28/for Illumagen Skin in the amount of $for any misunderstanding when placing the orderWe will also be issuing a refund for the charge on 09/28/for Illumagen Eye in the amount of $Here are the refund confirmations:
$Trans ID:[redacted] dated 10/06/
$Trans ID:[redacted] dated 10/06/Refunds should reflect on customer's account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

I am writing to express my sincere discontent with Illumagen's business practices.
First, I found it disconcerting that when I placed my initial order (on May 9) for the free trial, the eye remedy was added on. I accept that that was my own fault for not finding the tiny little text at the very bottom that said I could skip that step and instead clicking on the large button that said "continue" (which I find incredibly misleading as it did not say "order" or anything like that and indicated in large print that my previous order was not complete yet...leading people to believe that they needed to "continue").
Second, when I just now called within the 14 day trial period to cancel my account, I was informed that I could not do so without sending back any leftover product at my own expense plus paying a restocking fee. When I pointed out to [redacted] (the customer service representative I spoke with at 10:12am MST today, May 20), that this was not specified in the terms and conditions (which I had plainly in front of me and which I had read before agreeing), she indicated that that was still the policy. I argued that I could not be held to a policy that I did not agree to and that I would not have agreed to the policy she just shared. (I'm fairly positive, by the way, that contract law favors my argument...if I'm remembering my contract law classes from Duke Law at all.) She said that I could. Instead, she said, she would do me the "favor" of extending my trial period another 14 days. For whatever reason, she said, if I called back before the end of *that* period, I would be able to simply cancel the account. I asked for clarification as to whether I needed, then, to call back *on* June 6 or *by* June 6. She said just not later than June 6. I asked whether I could then just call back tomorrow. She said no. This is ridiculous.
While I understand that this is likely just the script that [redacted] has been given (so decided not to pursue things further with her), I find this business practice deplorable and want to make sure others are aware of this business' policies, since they fail to make them known up front.

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Illumagen Skin and the Illumagen Eye) on a 14 day trial basis back on 08/13/2016 and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on 08/27/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/27/2016 $89.97 for the Illumagen Skin and $85.97 for the Illumagen Eye. Due to no cancellation the autoship program took effect. The following month, on 09/27/2016 the customer was charged again for both products in the amount of $94.94 for the Illumagen Skin, $91.94 for the Illumagen Eye, and shipped out two more products.Customer had contacted our Customer Service on 09/30/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a full refund of $94.94 for the Illumagen Skin and a full refund of $91.94 for the Illumagen Eye charged on 09/27/2016 which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $89.97 for the Illumagen Skin and $85.97 for the Illumagen Eye charged on 08/27/2016. Here are the refund confirmations:$89.97 Trans ID:[redacted] dated  10/21/2016.         $85.97Trans ID:[redacted] dated 10/21/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com4747 Viewridge Ave Suite 200 San Diego, CA 92123To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously....

Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.Please see the following check-out page for more information: https://illumagenskin.com/Skin/According to our records,customer ordered our products (the Illumagen Skin and the Illumagen Eye ) on a 14 day trial basis back on 05/25/2016 and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on 06/08/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/08/2016 $89.97 for the Illumagen Skin and $85.97 for the Illumagen Eye.Customer contacted our Customer Service on 06/09/2016 and requested for the subscription to be cancelled, which we did The customer also requested a refund be issued our customer service offered the customer a 50% refund on the illumagen Eye ($42.98) ,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the remaining refund for the illumagen Eye $42.99. Here is the refund confirmation:$42.99 Trans ID:[redacted] dated 06/27/2016Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.