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Illumaneau Skin Cream

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Reviews Skin Care Illumaneau Skin Cream

Illumaneau Skin Cream Reviews (3)

While looking at the Illumineau Ad, I decided to try the Illumineau Eye Cream, but found myself forwarded to the Skin Cream insteadThinking it was only $for the trial of this product, I started through the process of ordering and was duped into ordering "insurance" for $because I didn't UNcheck the very small printLater, I thought okay, they got meBut when looking at my checking account, I saw that I had been charged $89.72! I called the company to ask why I was charged for this and was told that it wasn't a trial that I had purchased, and because it was now longer than days, I was automatically charged the full price for the product and was on auto-order for the next product deliveryAfter demanding the address of the company, the person on the phone told me I would not be refunded any money and not to send the product backCompletely taken by surprise that the website even said anything about a 14-day time period to cancel and that I would be charged for a product I hadn't even tried yet and charged and put on an auto orderThe person on the phone cancelled my future orders, but I want my money back for $and the $You can keep the $that originally agreed to

This is the first time I'll write with a negative feedback about a company and the reason is to prevent other people from having such a negative experience like I had with this companyI saw this advertisement and I got excited (never will happen again)I was suppose to order a trial for only $so I paid with my bank card this amount of moneyThis company makes it tricky make you think that this amount is for trying the products but it's NOT trueWhen you order the trial there are at the very end very small letter (which I didn't see because they're too small) that says that you'll have to cancel this "trial" in days, otherwise you"ll be receiving this product by mail every month and pay the whole amount for the trialI don't mind that if I like the product and I want to keep using it, but how come they don't send as trial small proportions to try them? (You know the answer)So I was charged for the "trial" almost $When I thought I was going to pay ONLY $4.95! and I didn't know until I receive the second shipment (boxes: Cream and serum) when I learned that I had been charged twice already (almost $180.00) so I called the company to cancel this account so they would stop sending and charging me (using the bank card they had already in the system or "my account") for these products (that I didn't even use btw, since they caused me an allergic reaction)They were using my bank card to keep charging me for it!!! The representative told me I could get the refund only for the second shipment, since the first one was already openI was not happy with that because I didn't even used the productsI just wanted to try them! I won't say the products are bad because I don't knowIt might work for some people but it didn't work for me at allSo, I sent the second shipment back and I never heard from the company again and I didn't see the refund in my bankI gave them a call again today asking for itThe representative said that the reason they were NOT going to give me the refund was that they RECEIVED the shipment days after the day I had to return them (boxes)I told them that I was NEVER informed of deadlinesThe lady did not even tried to help and transferred me to her supervisor (Melton I believe is his name)He was polite and calmed, but he kept saying the same story: "I'm sorry ma'am, the only thing I can do for you is to refund you only 50% of the serum" (ONLY ONE of the boxes) and what about the cream?? He said that they never received itHow can this happen if I sent the two unopened boxes together at the same time?? I was so frustrated about it because I kept the first shipment, paid for it and didn't use themThey kept "only" the new serum and they are going to refund me only $(Which I hope they do)I'm very disappointed about the whole experience with Illumaneau products and the poor customer service I received from them today

While looking at the Illumineau Ad, I decided to try the Illumineau Eye Cream, but found myself forwarded to the Skin Cream instead. Thinking it was only $4.95 for the trial of this product, I started through the process of ordering and was duped into ordering "insurance" for $1.95 because I didn't UNcheck the very small print. Later, I thought okay, they got me. But when looking at my checking account, I saw that I had been charged $89.72! I called the company to ask why I was charged for this and was told that it wasn't a trial that I had purchased, and because it was now longer than 14 days, I was automatically charged the full price for the product and was on auto-order for the next product delivery. After demanding the address of the company, the person on the phone told me I would not be refunded any money and not to send the product back. Completely taken by surprise that the website even said anything about a 14-day time period to cancel and that I would be charged for a product I hadn't even tried yet and charged and put on an auto order. The person on the phone cancelled my future orders, but I want my money back for $1.95 and the $89.72. You can keep the $4.95 that originally agreed to.

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Address: 1400 Hunters Ridge Dr., Genoa City, Wisconsin, United States, 53128

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