[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to add that *** *** never contacted me that I would receive the full amount although a check was sent outWhen I told *** I had completed all of the assignments they said they would get back to me and never didThe moderator *** from Illumination Research never responded to all my emails only the first saying I had not completed the assignmentsAlso, I was notified perhaps a week later I would receive an additional $for my storyBoth were not done at the same time nor checks for both sent at the same timeAll of this could have been avoided had Illumination Research responded to my inquiries
Regards,
*** ***
Thank you so much for talking with me yesterday regarding the concern Revdex.com received from [redacted] on 1/20/15. After digging in more, here is what I have...
so far:On 1/20/2015 at 4:09pm, [redacted] (our recruiting supplier) emailed my Project Director to question if [redacted] should receive the full incentive, or not, because when she was told she was only going to get half, due to not completing the assignments, she was upset and insisted she had, in fact, completed everything
On 1/20/2015 at 4:40pm, my Project Director replied to [redacted] confirming that [redacted] should receive the full incentive of $150 PLUS an extra $25 for having the best story for one her activities
[redacted] re-contacted [redacted] to confirm this new information.
They are working with their corporate office and bank to locate the cashed checks, so we can confirm she received them. As soon as I hear from them, I will confirm with you.
I truly hope this can be resolved and will not be put on Illumination’s permanent record. As a company that’s been in business for 10 years, we’ve never had an issue like this and would hope we can continue with that moving forward. I appreciate your consideration and help with this.
Thank you!
[redacted]DIRECTOR, PROJECT MANAGEMENT
###-###-#### direct###-###-#### cell[redacted]
Hi [redacted],
I did confirm that [redacted] received both checks and they were endorsed by her.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to add that *** *** never contacted me that I would receive the full amount although a check was sent outWhen I told *** I had completed all of the assignments they said they would get back to me and never didThe moderator *** from Illumination Research never responded to all my emails only the first saying I had not completed the assignmentsAlso, I was notified perhaps a week later I would receive an additional $for my storyBoth were not done at the same time nor checks for both sent at the same timeAll of this could have been avoided had Illumination Research responded to my inquiries
Regards,
*** ***
Hi [redacted],
Thank you so much for talking with me yesterday regarding the concern Revdex.com received from [redacted] on 1/20/15. After digging in more, here is what I have...
so far:On 1/20/2015 at 4:09pm, [redacted] (our recruiting supplier) emailed my Project Director to question if [redacted] should receive the full incentive, or not, because when she was told she was only going to get half, due to not completing the assignments, she was upset and insisted she had, in fact, completed everything
On 1/20/2015 at 4:40pm, my Project Director replied to [redacted] confirming that [redacted] should receive the full incentive of $150 PLUS an extra $25 for having the best story for one her activities
[redacted] re-contacted [redacted] to confirm this new information.
They are working with their corporate office and bank to locate the cashed checks, so we can confirm she received them. As soon as I hear from them, I will confirm with you.
I truly hope this can be resolved and will not be put on Illumination’s permanent record. As a company that’s been in business for 10 years, we’ve never had an issue like this and would hope we can continue with that moving forward. I appreciate your consideration and help with this.
Thank you!
[redacted]DIRECTOR, PROJECT MANAGEMENT
###-###-#### direct###-###-#### cell[redacted]
Hi [redacted],
I did confirm that [redacted] received both checks and they were endorsed by her.
[redacted]DIRECTOR, PROJECT MANAGEMENT
###-###-#### direct###-###-#### cell[redacted]